Why did Nexon close my ticket?
I submitted a ticket to Nexon to ask for an email change and they closed it without replying for some odd reason...
November 20, 2012
Why did Nexon close my ticket?
I submitted a ticket to Nexon to ask for an email change and they closed it without replying for some odd reason...
11 Comments • Newest first
@sakichannnnn: itwasnt that ticket, it was another one
[quote=TheFinalHero]I actually said that... then they gave me a email reset then i sent em the ticket above[/quote]
I don't mean to bring up this again, but I do believe you said more than just that. Did you not give information as proof that it was your account? That's what I saw in the SS you posted anyways.
Which category is it under? Mine is under Email Change.
[quote=sakichannnnn]Perhaps I should have been more clear. You can't JUST say "Hey Nexon this is my account can I have my email changed?"
As in you can't ONLY say "Hey Nexon this is my account can I have my email changed?"[/quote]
I actually said that... then they gave me a email reset then i sent em the ticket above
[quote=TheFinalHero]I got 2 email exchange from the answer you just gave about a month or two ago. However I was telling the truth so idc[/quote]
Perhaps I should have been more clear. You can't JUST say "Hey Nexon this is my account can I have my email changed?"
As in you can't ONLY say "Hey Nexon this is my account can I have my email changed?"
@doody0169
Not sure why they closed your ticket though, but Nexon will ask you a couple of questions you have to answer about your account. (old email, nexon id, your fullname, bday etc). Some questions might be important to have a matching answer (full name, bday) and some do not (secret questions).
So I hope you remembered the answers and I hope you used real information about yourself back then, if not the chances are small your request will be accepted.
And there is a possibility they will ask you to fax them your ID, your parents ID lol.
I didn't have to fax anything and I was able to change the email.
GOod luck!
[quote=sakichannnnn]You're going to have to somehow send them proof so that they know it's your account. You can't just log onto it and be like "Hey Nexon this is my account can I have my email changed?" Any hacker can do that.[/quote]
I got 2 email exchange from the answer you just gave about a month or two ago. However I was telling the truth so idc
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
@doody0169 Since I am a VERY nice guy, I'll spend some time with you to help you get an e-mail exchange. This is the ticket I submitted to Nexon and they will ask you question which you have to answer most of them. These are the questions. Please update me to get full information and help. http://i49.tinypic.com/1zxy0xs.png
The security questions are the one you were told to answered when creating a nexon/ wizet maplestory account.
What kind of proof would I need?
[quote=doody0169]I can't because when I created this account back in 2005 I put in some random email I used when I was a kid and now I access it anymore
Therefore I can't click on that "confirmation code" of theirs.[/quote]
You're going to have to somehow send them proof so that they know it's your account. You can't just log onto it and be like "Hey Nexon this is my account can I have my email changed?" Any hacker can do that.
I can't because when I created this account back in 2005 I put in some random email I used when I was a kid and now I access it anymore
Therefore I can't click on that "confirmation code" of theirs.
You can change the email on your own without them