General

Nexon deleted my account

I can't access my account - can you help me?

here are the facts:
- I copy and past my password and username from a notepad
- I Use bootcamp on my macbook.
- I was playing my account yesterday - I then rebooted into mac osx for 5 hours, after that I rebooted into windows to play maplestory. I then logged into my friends mule account for 30 minutes - my friend lives in a different country to me. After that I went to play my main and it was not working.
- when I try to log in it says that the email is not registered.
- When I use my old ( back in the day) username associated with the account it says my password is incorrect.
- I copy and past my password - i have not typed it in correctly.
- I try to log in from the website, I cannot as my password and username is not recognized in the same way as mentioned before.
- I try to reset my password by entering my email address into the field that comes up when you press the '?' mark on the password field
- It says it will send the password reset link - it has not sent it yet after 8 hours.
-my email and password could not have been changed - as there is no messages from nexon support in my inbox.
-my accounts email cannot be accessed as it has an authenticator on my phone required to access it.

@underpaying you seem to understand these things, would you possibly be off help?

thanks anyone who can help

- Jack

December 9, 2012

23 Comments • Newest first

jack0966

[quote=Vimi]Maybe you have a letter wrong in your copy-paste.[/quote]

it's cannot be since i cross referenced it with the email itself

Reply December 9, 2012
Vimi

Maybe you have a letter wrong in your copy-paste.

Reply December 9, 2012
jack0966

[quote=Arios]Do you use an email for your ID?[/quote]

yes, yes i do

@toscox

I could not make a new account using my current email

Reply December 9, 2012 - edited
Toscox

This is another form of being banned. Happened to few people I know before, to make sure they really removed it try making a new account using that email. If you're using an email userid (ex. of id : xxxx at gmail.com) it also be that you have gotten hacked and the email was changed. I guess you can always try to buddy your characters in-game to see if they still exist.

Reply December 9, 2012 - edited
Arios

Do you use an email for your ID?

Reply December 9, 2012 - edited
jack0966

I'm not looking for sympathy.

Looking for others in my situation and solutions

Reply December 9, 2012 - edited
mapleshifter

and no sympathy was given the following day.

Reply December 9, 2012 - edited
jack0966

[quote=fartlol1]Not sure if all of you read but... 66ATT VSS's?[/quote]

I'm joking...

OT: my anus is so sore right now I just want to access my maplesorz!

Reply December 9, 2012 - edited
xthanhx7

sorry about your 66 att vss

Reply December 9, 2012 - edited
fartlol1

Not sure if all of you read but... 66ATT VSS's?

Reply December 9, 2012 - edited
jack0966

Thanks bro

I hope I can get back into the account and offload all my gear D:

Reply December 9, 2012 - edited
jack0966

nah thought I'm not trolling, I actually cant get into my account D:

Reply December 9, 2012 - edited
Hungry

Maybe someone hacked you and changed the ID.

Reply December 9, 2012 - edited
fartlol1

HA! He got all the above TroII'd

Reply December 9, 2012 - edited
jack0966

omg nuut funny man i lost $USD 1 million of duped gears.
serious though wtf all I did was dupe 100 of them 66 att vss

OT: WHy has this occured to me?

Reply December 9, 2012 - edited
jack0966

I copy and paste my information.

unless someone rebooted my macbook, changed a digit in my ambigious login name while I was using it, then wtf is going on omygahd i'm so butthurt

Reply December 9, 2012 - edited
tubring22

inb4 wrong username

Reply December 9, 2012 - edited
jack0966

Perhaps not

Reply December 9, 2012 - edited
thedicer

You can always remake a account and start over.

Reply December 9, 2012 - edited
jack0966

well this is rather disappointing.

Reply December 9, 2012 - edited
Wolfss

Did you manually type it? Make sure there are no added spaces...or try logging in with email and if that is what you do, try with the username if it has one) Nexon generally only deletes your acc if you requested it...or if your account is in some kind of violation with the rules...which is unlikely because that usually results in a ban instead. Check rankings off and on for your character...it may not be up to date though.

Reply December 9, 2012 - edited
enoch129

You got severely Nexon'd nothing you can do really if what you said is true.

Reply December 9, 2012 - edited
ilikefoodand

Corner of room.
Now.

Reply December 9, 2012 - edited