General

Account banned then blocked

Hey everyone, I was one of those phantoms that were falsely banned. I was unbanned yesterday during the Hayato patch and I was overjoyed that I was unbanned early. Now I come back and try to log in only to find that my account has been blocked. I'm just wondering if this has happened to anyone else and if they have solved this problem. Thanks.

March 15, 2013

29 Comments • Newest first

guitarhero31

Well I was just unblocked so you guys should check your accounts too.

Reply March 19, 2013
guitarhero31

[quote=goldyboi]Yeah I feel you bro, I got banned for buying dupe item and possession of dupe equips. But I did the same thing you did and I posted on basil market telling everyone I was wrongly banned.[/quote]
I haven't evenbought any thinginthe past 2 weeks

Reply March 15, 2013
goldyboi

Yeah I feel you bro, I got banned for buying dupe item and possession of dupe equips. But I did the same thing you did and I posted on basil market telling everyone I was wrongly banned.

Reply March 15, 2013
iEatNoobz

@mkolpnjimaple: Well I won't return to my phantom until there's a definitive answer, that's for sure. And luckily my Dual Blade is my main, I just happened to be messing around on my Phantom when this happened
@xElevatex: Alright, now I have a grasp on the situation, thank you, and best of luck resolving this issue

Reply March 15, 2013
iEatNoobz

[quote=ZzBreezy]The issue most of us are having is detailed on the forum post I mentioned earlier[/quote]

Thank you for the additional info.
Is this issue just for people who got booted off around 9 est?

Reply March 15, 2013
ZzBreezy

The issue most of us are having is detailed on the forum post I mentioned earlier

Reply March 15, 2013
iEatNoobz

[quote=xElevatex]@iEatNoobz Nothing, you can't login to Nexon's website to view anything, nor can you login through the launcher to play any game, it doesn't allow you to. There is no message when you use the launcher, it just doesn't work. I'm not sure about ranking since this just barely happened. As stated, the launcher doesn't work at all and the website tells you that you are blocked.[/quote]

So if I can get the patcher/game download to start by pressing start or using the game launcher, am I fine?
I also tried to start Dragon's Nest just now and I could log on, select my character, and play through the game as normal, is that a good sign?

Reply March 15, 2013
iEatNoobz

[quote=xElevatex]@iEatNoobz Here's the basic overview.

1. Certain players, which the common basis seems to be the phantoms who were wrongly banned, are being blocked from Nexon entirely. The issue seems to be something with the billing system, but as others have stated, some people haven't bought nx recently or people don't even buy nx and the block is happening. There isn't much information to go on, but basically the account is blocked from all Nexon games.[/quote]

If you've been blocked, what does it look like.
Does it deny you access from the website while logged onto your account? Is your ranking gone? Do you need to try launching the game/play the game to be blocked?
When I try starting the game with game launcher or the start button it gives me the patcher. Does that say anything or do I actually start the game to tell?

Reply March 15, 2013 - edited
iEatNoobz

[quote=ZzBreezy]This seems to be a new issue that involves more people then just Phantoms and those who were falsely banned. This isn't even just a ban from the game. It's a block from the entire Nexon website and all of it's games. It's unlikely that is has anything to do with autoban system in Maple.[/quote]

Well the issue of Phantoms being auto-banned has supposedly been resolved.
So I guess the new problem is people being blocked from the website.
Could someone give me a detailed overveiw on the situation regarding people being blocked?

Reply March 15, 2013 - edited
ZzBreezy

[quote=iEatNoobz]Phantoms who were in the middle of trainning, as is the case with me, seems to be a much larger victim criteria than NX at the current moment.
Also, you're level 200, perhaps the auto-bans are based on exp gain, though highly unlikely, so it may not affect you in that case either.[/quote]

This seems to be a new issue that involves more people then just Phantoms and those who were falsely banned. This isn't even just a ban from the game. It's a block from the entire Nexon website and all of it's games. It's unlikely that is has anything to do with autoban system in Maple.

Reply March 15, 2013 - edited
guitarhero31

@ZzBreezy Yes I noticed that you made that Maple Forum post and thank you for doing so. Let's hope Nexon sees it and does something about this.

Reply March 15, 2013 - edited
iEatNoobz

[quote=YuisMine]I'm a phantom and I've bought and gifted nx recently and i'm not banned O_o nor do i know any other phantoms that were banned?[/quote]

Phantoms who were in the middle of trainning, as is the case with me, seems to be a much larger victim criteria than NX at the current moment.
Also, you're level 200, perhaps the auto-bans are based on exp gain, though highly unlikely, so it may not affect you in that case either.

Reply March 15, 2013 - edited
ZzBreezy

I was not falsely banned during the phantom ban incidents, but I have charged NX prepaid, gifted someone an item, and got gifted an item in the past 3 days.
I made a forum post about this on the nexon forum if any of you want to help and try to get it noticed by an admin.

[url=http://maplestory.nexon.net/Community/#%2Fshowthread.php%3F778681-Accounts-being-Blocked%26p%3D6590078%23post6590078]Nexon Thread[/url]

Reply March 15, 2013 - edited
DiuOrNoDiu

I have the same problem. I got unbanned 3 days ago and just yesterday I found out that phantom auto-bans have been resolved (by Hime on forums) so I went to train today at SH and guess what, I got disconnected an hour into training. At first I thought it was the auto-ban but then the GM Police didn't pop up. I was told it had to do with unresolved transactions and maybe marvel machine purchases. I have been trying to buy 5k NX with my credit card (that has $AU11) which kept failing so that might be the case..

Reply March 15, 2013 - edited
YuisMine

I'm a phantom and I've bought and gifted nx recently and i'm not banned O_o nor do i know any other phantoms that were banned?

Reply March 15, 2013 - edited
overpoweredfire

make sure your acc is released it could take from 24h to 3 days

Reply March 15, 2013 - edited
Lohd

I haven't been falsely banned before, and I still got blocked, they tell me to contact billingpp at nexon.net WHEN I NEVER EVEN BOUGHT NX IN MY LIFE BEFORE.

Reply March 15, 2013 - edited
iEatNoobz

[quote=xElevatex]@iEatNoobz If you have been on your Phantom or were part of those false bannings then you might be blocked. I honestly can't believe one day after they said it was fixed, it's worse. Now I can't even play DFO.[/quote]

I was in fact part of the false bans, but I can log onto my account (veiw characters, manage account info, and such) and my ranking is now showing.
I've almost finished downloading/patching the game. What do you suggest my next move is? Did you guys end up totally free then get blocked? How can you tell you got blocked?

Reply March 15, 2013 - edited
guitarhero31

This ban is affecting all those that have been falsely banned as far as I know.

Reply March 15, 2013 - edited
guitarhero31

@hyhfct The only reason they would tell you to contact them on that email is regarding nx purchases with PayPal or any kind of credit card. This block has nothing to do with it. All the nx I ever buy is through using Karma or the old nx cards.

Reply March 15, 2013 - edited
Reddish

A question for those who got banned: Did you all gift someone some NX item this week?
So far everyone who was banned in the same hour that I talked to had that in common.

Reply March 15, 2013 - edited
Lohd

This isn't just happening to phantoms... I got blocked too and apparently they tell you to go to billingpp at nexon.net << this might be about buying NX and crap.

Edit: I have absolutely no duped items, all my equips were from events, pqs, or self made.

Reply March 15, 2013 - edited
iEatNoobz

Well I just got unbanned yesterday... o_o
What should I do? Not log on? I'm not blocked yet so... ?

Reply March 15, 2013 - edited
guitarhero31

@spicyflame As far as I know none of my items were duped. I obtained most of my items myself.

Reply March 15, 2013 - edited
spicyflame

http://maplestory.nexon.net/news/news/current/00FpV/notice-about-recent-bannings-03-13-2013

Apparently, they banned a number of accounts with a lot of duped items o_0

Reply March 15, 2013 - edited
guitarhero31

@Skaia I can't log into my account so I can't send a ticket.
@Polare In my ticket I just explained my situation. The ticket was closed by GM Zinyden a week before I was unbanned, so I don't think the ticket really did anything.

Reply March 15, 2013 - edited
ZzBreezy

This happened to me and a friend about an hour ago as well

Reply March 15, 2013 - edited
Skaia

Send another ticket |:

Reply March 15, 2013 - edited