Just got this from Nexon.
[quote=Nexon]Dear Mapler,
In an effort to provide the best customer service possible, we are closing a tremendous backlog of tickets. We are truly sorry that we must resort to closing your ticket. As an apology, we are gifting you a Hairstyle Coupon and a Hair Color Coupon. We know that coupons do not make up for the frustrations you have had to endure, but we hope that we can wipe the slate clean and start over.
Please be patient while we send you the gifts as this process can take up to 10 business days. Also, please understand that this is a one-time package for one character on your account, and that no further compensation can be given. In addition, you will have until October 10th to pick up the Cash Shop gift from the rewards menu. Once it expires, we will not be able to send you another.
We would also like to take the time to remind you that, while we do our best to make MapleStory a safe and secure place for our gamers, the security of your account is ultimately your responsibility. Never share your information with anyone, do not interact with suspicious characters, and do not visit untrusted web sites. We make every effort to keep MapleStory safe, but we entrust you with the responsibility to keep your account secure.
Please note that your account may have been compromised by a malicious web site designed to steal account information. A keylogger may also have been installed on your computer. We highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed.
And finally, once you've scanned your computer, it is also recommended that you change the password, PIC, and PIN on your account for added security. Please refer to our Security FAQ for further details on how to avoid getting hacked or scammed. You can find the Security FAQ here:
http://maplestory.nexon.net/Support/Security.aspx
Thank you for your understanding and patience. We look forward to seeing you in-game soon!
Sincerely,
GM Skelorm
Nexon America Inc.
Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.
[/quote]
TLTR: Nexon closed this ticket and many others because they're too money-greedy to hire more people to answer the backlog of tickets. I was hacked and the hacker is using my account (supposedly), and they gave it some NX for hair.
done with nexon
13 Comments • Newest first
[quote=Tekari]You know I think it's actually pretty funny. Not funny haha but funny weird. Think about it. I have read numerous posts about being hacked and Nexon being so nice giving them like 25K nx and 25k maple points and all sorts of stuff. Then I see posts like this one. It makes you wonder if Nexon has favorites in this game pertaining to money or perhaps it has something to do with a characters playing history. I'm not sure though this is just a hunchamabunch Anyway sorry for your loss. I feel your pain been there done that never got anything. [/quote]
It just kind of irritates me, though.. I've never been banned, bought over $1000 worth of NX on the account, and I was even a Golden Snail. >.<
You know I think it's actually pretty funny. Not funny haha but funny weird. Think about it. I have read numerous posts about being hacked and Nexon being so nice giving them like 25K nx and 25k maple points and all sorts of stuff. Then I see posts like this one. It makes you wonder if Nexon has favorites in this game pertaining to money or perhaps it has something to do with a characters playing history. I'm not sure though this is just a hunchamabunch Anyway sorry for your loss. I feel your pain been there done that never got anything.
If Blizzard can fully investigate an account, with exact chatlogs, items lost, and restore the character to an earlier point exactly the way it was, then there's no reason for Nexon to not have this ability. Step your game up Nexon, you're slacking.
All items are from my main besides a few chairs that were on my corsair(Cornsairs) as for my other 9 characters I didn't have much on them so I wouldn't know what they are missing.
2/6/2012 9:37 PM PDT
Lv.178 Marksman
Equipment(All Uncrafted & Scrolled):
Lv.100 Belt- 15% Dex Unique 3 Line 0 Slots
Lv.90 Rose Earrings- 15% Dex Unique 3 Line 0 Slots
Lv.80 Cape- 15% Dex Unique 3 Line 0 Slots
Lv.120 Falcon Gloves Bowmen- 32 Atk Twice Hammered One Enchantment 2 Line Rare 0 Slots
Tree Branch Nose- Twice Hammered Rare 3 Line 0 Slots
Lv.90 Bowmen Overall- 9% Dex Unique 3 Line 0 Slots
Lv.120 Von leon Xbow- 156 Atk Twice Hammered One Enchantment 3 Line Epic 0 Slots
Lv.70 Spectrum Goggles- 2 Str 1 Slot 1 Hammered 6% Dex Epic 3 Line 0 Slots
Evolving Ring 1 & 2 Lv.17 Tradeable
Chairs(All Are Perm) A~Z:
Amorian Loveseat, Beach Chair, Balrog Chair, Bubble Bath Chair, Cake Chair, Chief Chair, Chocolate Fondue Chair, Desert Island Chair, Dunas Jet Chair, Easel Chair, Easter Egg Basket, Fish Tank Chair, Full Moon Chair, Giant MP Bottle, Giant Pink Bean Cushion, Green Chair, Hospital Bed, Lord Pirate Chair, Locker Chair, Male Desert Rabbit Cushion, Mini Shinsoo Chair, Miwok Chief's Chair, Nautilus Chair,Nibelung Battleship Chair, Pink Zakum Chair, Ryko Chair, Red Chair, Sand Bunny, Settee Chair, Soul Teddy Chair, Tent Chair, World End, Xerxes Chair, Yellow Robot Chair, Yellow Tent Chair, Zakum Chair.
Details: On 2/3/12, I went and mtsed 4 10 atk wgs(for the perm cape) for 5,000 Nx(5,500 with tax) all sold then after a few hours I went to sleep. I came back the next day my mushie was not up and fredrick did not have my items or tell me to retrieve my items, so I was at first confused. Then I looked into my inventory and saw my items were moved and some missing and that I had no money, I then realized that I was hacked. The hacker took my equipments and chair collection which had a lot of chairs and even the 15,107k nx left (That I had left from mtsing the work gloves) were gone.
To point out, I never would go to an advertised site that characters were spamming, I virus scan every week, my account has never been shared with anyone else and no one else but me knows my info(besides the hacker), and I change my password and pic after awhile. I would guess that after mtsing the hacker somehow got my id which led to other information.
If you could do anything to retrieve my items back or rollback my character somehow that would be appreciated, Thank You.
Attachment
Solution
Solved:
(9/7/2012 9:47 AM PDT)
Hello,
First, let me apologize for the delayed response. I'd also like to apologize for the inconvenience that having your account compromised has caused you.
Unfortunately, we cannot recover lost Mesos, items or characters. However, as a token of thanks for being a loyal player, we will gift your account with 25,000 MaplePoints to help you recover.
I ask that you remain patient while the MaplePoints are gifted to you. This process can take up to 5 business days.
Your account may have been compromised by a malicious web site designed to steal account information. A keylogger may also have been installed on your computer. I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed.
Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:
http://maplestory.nexon.net/Support/Security.aspx
Take care and have a nice day.
Sincerely,
GM Raykal
Nexon America Inc.
Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.
The hacker keeps getting on my account, I tried once to play again and then after rebuilding a bit. The hacker came back and took everything I rebuilt >.>
you probably sent a lot of ticket in the time your were playing and they are closing every ticket because they are actually improving their customer service.
So, if you still have an issue, you will have to resend a ticket.
im just gonna spam their ticket system and see what happens
i got the same thing, frikin hair coupons wont compensate for 1.5bil
[quote=Kazzooey]Yea I just checked my ticket about me getting hacked a year ago and I found out i got the same exact message as you did. Screw Nexon and their PoS customer service. I didn't wait over 365 days so that I can get a damn hair coupon. I'm gonna keep sending them tickets until I get some actual compensation. People lie and get compensation within like 2 weeks and legit players who get hacked get this message. Just sad.[/quote]
I know right.. and there are threads about it every day. They send the most half-assed ticket to Nexon and they get 250-300k MP compensation.
BS.
Yea I just checked my ticket about me getting hacked a year ago and I found out i got the same exact message as you did. Screw Nexon and their PoS customer service. I didn't wait over 365 days so that I can get a damn hair coupon. I'm gonna keep sending them tickets until I get some actual compensation. People lie and get compensation within like 2 weeks and legit players who get hacked get this message. Just sad.
[quote=BroaCNTB]Post a SS because the writing style sounds like its fake.[/quote]
[url=http://screensnapr.com/v/DCd4aG.png]here[/url].
and I lost around 5-6b worth of items.
How much did you lose?
I would be mad If I lost my valuable high attack items and all they gave me is a Hair Coupon because their game security is crap.
i got the same thing dude and my ticket was "in progress" for about a year >.<
Great, now there are going to be more threads of this b.s of nexon