General

Tech

Help with diagnosing my computer problem

My computer screen just turned black and I can't see anything I restarted it and I see the beginning loading screen but then it just goes black. I did a general search on google but I thought I ask others for help. I was on basil when it happened. Also I'm using my iPod to post this I know that's irrelevant to the problem but whatever.

August 20, 2012

4 Comments • Newest first

BobR

[quote=killyouz2]I tried going into safe mode but it didn't work still black screen I don't know about the graphics card and it's a desktop Its a couple years old..[/quote]
It's hard to tell what it might be from the symptoms you described. The computer is having trouble loading Windows, which could mean the hard drive died or got corrupted.

If you can see the normal stuff on the screen BEFORE Windows loads, it means your monitor, video card, motherboard and power supply are OK.
It wouldn't be a video driver problem if it won't go into Safe Mode either.

Probably the best thing to do would be to take in in for service and have it checked out.

Reply August 21, 2012
killyouz2

I tried going into safe mode but it didn't work still black screen I don't know about the graphics card and it's a desktop Its a couple years old..

Reply August 20, 2012
killyouz2

I'm not very good with computers I have no idea how to do that.

Reply August 20, 2012
killyouz2

Ugh... Well maybe I'll get another computer I have been having a big problem with lag.

Reply August 20, 2012