General

Did I just get nexon'd?

I sent a ticket yesterday I didn't get a reply but instead I got this.

Please note that this is an auto-generated message from Nexon Support based on your service ticket. If you are reading this message in your email, please understand that any replies to this email will not be seen by the Nexon Support Staff. If you would like to provide additional information please add a comment to your ticket.

Thank you for your recent submission to Nexon Support. Unfortunately, we are experiencing a high ticket volume at this time. We appreciate your patience and apologize that a GM has not yet been able to assist you.

Please note our Nexon Support business hours. We answer tickets Monday through Friday, 10am to 6pm Pacific time.

We will do our best to assist you as soon as possible.

Thank you for your continued patience,

Nexon Support Team

I'm curious does nexon send this to everyone or did they actually look at my ticket got lazy and decided not to reply to it.