General

They are working on tickets!

So I wrote an email and the email said log a ticket. I logged a ticket and it was open for a while until this morning and it no says a work in progress, and at the bottom "work in progress" means "Ticket has been assigned to a technician and is in process."
Just wondering if this means they're working on getting me unbanned?

"Recently as you know, many people we're falsely banned, including me due to this meso glitch. My rankings have been stripped from me, and my account is un-accessible. I contacted Billingpp at nexon.net and they replied saying my account is to remain banned and if I think my account was falsely banned to log a ticket. I have no reason to be banned because I used no glitch or program or anything. I did however log on two characters on the same account to transfer some things to my character because it would take to long to transfer through storage. I don't recall anything being in the Terms of Service saying we're not allowed to log on the same account with 2 characters so I figured why not? It won't hurt. If this is against it in any way I sincerely apologize and had no idea this was a bad thing. Also, I sold some items from my inventory, and I assume these mesos I received are the reason for this ban. Aside from those two things, there is nothing else I did out of the normal. Please take your time to sort through this whole ordeal so you may work thoroughly on this problem. As I'm sure you know, I'm waiting to return to playing again, and I don't blame you for this because the players safety comes first. On the bright side, thank you for ridding this huge meso problem so no one else will have to suffer this.

Thank you very much for your time and consideration, and I hope you help me and my account get back being playable. "
(credit of the ticket goes to whoever I copied it from their screen shot of their email to billingpp.)