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Nexon's player abuse!

General MapleStory Forum Talk about MapleStory in general

ben1214 Level 203 Scania Shade 4
I am making this thread to show you maplers what nexon is capable of and do not offer it to the entire maplestory community.
I am also making this to show you the abuse nexon has caused me with their actions.

WARNING A LOT OF TEXT

About a week ago i thought i had been hacked since i got kicked off the server while sitting in my shop and upon entering the game i found my player in the middle of a house in hene with some of my items missing. i was sure i had been hacked and i blamed my friend who had asked me about the specific stolen items just a day before. I blamed my friend for hacking my account and stealing my items in a ticket i wrote to nexon the following was their reply:
Greetings Mapler,

Thank you for contacting Nexon America Customer Support. I apologize for the delay in responding to your ticket.

I understand that you are stating that your account was compromised which resulted to the loss of your Tyrant Cape and Tyrant Boots. I appreciate you reached us to further secure your account.

After further investigation, our record indicate that these items you have mentioned were stolen from another account. This being said, we reserve the right to remove them from your character since they are ill-gotten. I apologize for the inconvenience this has caused you.

Should you have any concerns, do not hesitate to let me know.

Thank you for your patience.
Sincerely,

GM Stuwar
Nexon America Inc.

i replayed and calmed that these items were received from an old friend who quit the game via trade. i also told them i spend nx using psoks on these items this was their response:

Hello,

Thank you for your response.

I understand you are claiming that these items were given to you. However, these are stolen items and we have to remove them from your account. I understand as well that you have spent Nx points to transfer these items to your account, unfortunately, we cannot provide you compensation due to the incident that happened. I know this is not the answer you expected and I am sorry for it.

Should you have any follow up questions or concerns, please let me know.

Thank very much.
Sincerely,

GM Stuwar
Nexon America Inc.

The items were NOT stolen and nexon did not even bother leaving a note that they had payed a "visit" to my account...
So guys what do i do? i asked them for a phone call or a live chat with the responsible people but they haven't replayed yet, what do you think i should do?

TLDR: nexon accused me of stealing items which were given to me then entered my account and removed them without telling me.
Posted: December 2015 Permalink

Replies

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sadvirgin Level 250 Bera Phantom 4 No1Care Guild
+2 Either your friend changed his mind about quitting, or he had bought stolen goods and then passed them onto you. Or your friend stole the items himself. The possibilities are endless.
Dec 27 2015
ben1214 Level 203 Scania Shade 4
@ecyz: my friend quit about a year ago and gave them to me while paying me a visit
@sadvirgin: the items were given to him i can confirm that.
Dec 27 2015
ben1214 Level 203 Scania Shade 4
@crispychream: it is player abuse look it up... small acts like what they have done have caused me to get in a fight with a friend, get expelled from my guild, need to make a new skype account, reformat my computer and more all because i thought i had been hacked.
Dec 27 2015
asianboii59 Level 200 Bera I/L Arch Mage
You're just unlucky, anything you buy or receive from someone has the potential to be obtained through dishonest means. We are all affected by this when we buy things from FM as well since we don't know if the stuff we buy are stolen, duped, or legit. Sorry for your loss though.
Dec 27 2015
ben1214 Level 203 Scania Shade 4
GM Thokim
I am sorry that I can not provide you with further assistance regarding this matter. That is the only explanation that you will be receiving from us. Thank you for contacting Nexon America Customer Support. Take Care.
GM Thokim left the chat
Dec 27 2015
momijii Level 165 Khaini Legend
+3 as my mom told me when i was five and my ice cream had just fallen into my lap: sucks to suck.
Dec 27 2015
recording247 Level 230 Khaini Wild Hunter 4 Lift Guild
This isnt player abuse... he explained exactly why you arn't getting them back

Real legit players get their items back all the time
Dec 27 2015
canerias Level 26 Broa
Those items may not be directly stolen by you, but that doesnt mean they arent stolen ones.

When Nexon restores the stolen items to a player, the other ones get deleted in order not to have them two sets of them in the game. This also prevents people from abusing this system.

Anyways Nexon has never given a warning when deleting items, let it be duped/exploited/stolen ones. IMO they should be giving one though.
Dec 27 2015
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