General

Tech

Windows 8 issue

I just got a new computer that came with windows 8, and after I installed I noticed that certain colors cause the screen to go buggy, disorienting the screen and flashing bursts of white on the borders.

It came with a DVI, a VGA and a DVI-VGA adapter. While i was setting it up I noticed it had 2 VGA ports, but they were covered in a black plastic that says "DO NOT REMOVE". Using common knowledge, I first attempted using the white DVI cable, and when I turned it on, when the background would turn light blue, the display was disoriented and looked buggy. I tried instead with the DVI-VGA adapter, and still no luck.

I'm debating on whether or not to try removing the black plastic and connecting both cables to see if it solves the problem.

Any suggestions?

Heres a picture, sorry its tilted, i took a picture with my ipad and it came out like this. http://i47.tinypic.com/6gzouu.jpg

February 15, 2013

10 Comments • Newest first

Eruditez

@xKhashi: Try removing your current driver so it loads with the default VGA one, if there is a problem when you start it then I'm sure it's not a video card driver problem.

Reply February 15, 2013
xKhashi

[quote=Eruditez][url=http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx]If possible, try launching this on the PC. It is an AMD tool to automatically check and download the latest driver.[/url][/quote]

Couldn't identify my OS or product

Reply February 15, 2013
Eruditez

[url=http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx]If possible, try launching this on the PC. It is an AMD tool to automatically check and download the latest driver.[/url]

Reply February 15, 2013
xKhashi

[quote=Eruditez]@xKhashi: Okay thanks, can you list your computer specs if possible?[/quote]

Intel core i7-3770 processor
12GB RAM
2TB hard drive
AMD Radeon HD7570 graphics card
Windows 8
HP Pavillion - HP ENVY h8-1513cb

Just reading from the box here

Reply February 15, 2013
Eruditez

@xKhashi: Okay thanks, can you list your computer specs if possible?

Reply February 15, 2013 - edited
xKhashi

@Eruditez: I've tried, but I can barely access it, the screen is pixelated, I'll post pictures soon

Reply February 15, 2013 - edited
Eruditez

@xKhashi: Hmm, I would just keep using the DVI cable because it is much better than VGA.
Let's see.. have you tried to update the video driver yet?

Reply February 15, 2013 - edited
xKhashi

[quote=Eruditez]Did you connect more than 1 video cable at one time?[/quote]

No, no I did not

Reply February 15, 2013 - edited
Eruditez

Did you connect more than 1 video cable at one time?

Reply February 15, 2013 - edited
zrandom

Sounds like a hardware problem to be honest.

Reply February 15, 2013 - edited