General Chat

My job.tts I work for TFS, Toyota Financial Services, inbound collections. Basically my job is to listen to sob stories and deny extensions, kick is I'm in collections, not customer service, meaning the customer is not always right and I don't have to be nice. It's 8 minutes before I'm done, I get a call whatever. I do my intro: Thank you for calling TFS my name is Kory agent ID ---- may I have your account number. Customer says: W? Me: Uh, can I get your account number? Customer: I'm asking the questions here. Me: I can't answer any of your questions if I can't pull up your account and W doesn't work for me. Customer: You're going to answer my questions! Me: Hey, you're going stop being irate or I'm going to disconnect the call. Customer:

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