General

Tech

ethernet issues?

My main desktop (only computer capable of playing maple) won't connect to the Internet... I came home from class late last night and it just flat out wouldn't connect. I thought the router was down, but my phone was connected to the WiFi. Then I thought that the corder was jacked up, but it worked perfectly fine on my old MacBook. Even my wii u connects to both the WiFi and ethernet! I've tried turning it off and turning it back on, unplugging and replugging the ethernet cord, all of the troubleshooting options, and nothing. I gave it a day and tried the above again, and still nothing. Any ideas on how to fix it? I feel like there's something obvious I'm missing but I don't know what it is, and I really want to get those new totems <3 thanks in advance!

January 23, 2015

7 Comments • Newest first

Cincinna

@BobR: THATS IT THAT WORKED! You're my hero my ethernet card was disabled... how the heck did that happen? :o I wish I could pay you for your help, haha!

Reply January 25, 2015
BobR

@Cincinna After doing some research about this problem it turns out it's a lot more common than I'd thought. I've never run into it myself, but apparently it can be a pretty tricky thing to diagnose and fix. There's no common failure that appears to cause it, and unfortunately no specific fix either.

One suggested thing to try is to do a System Restore to a date when it was working.
There are no explanations given as to why this (sometimes) works, but some people have said it was the cure for their similar problem. It's a fairly easy thing to try though.

If that doesn't work, try RIGHT-clicking on "My Computer" and then click on "Properties"
Click the "Device Manager" button on the Hardware tab.
On the Device Manager window scroll down to the "Network adapters" line and click the "+" sign to open the network adapters list.
RIGHT-click on the ethernet adapter and make sure the drop-down menu says "Disable" on the list. If it DOES say Disable, it means it's currently enabled. If says "Enable", it means it's currently disabled and you should click on "Enable" to turn the ethernet network card back on.

If that doesn't work, or if it already is enabled, click on "Uninstall" at the bottom of the right-click dropdown menu and then restart the computer.
Windows will reinstall the driver for the network card, just in case the current driver has problems.

And of course, it's possible the network card is just dead.

Reply January 24, 2015 - edited
Cincinna

@BobR: thank you! However, this didn't work... ping transfer failed all 4 times. It says "transmit failed. General failure."

I followed the other 2 steps and I'm still not connected to the Internet

Reply January 24, 2015 - edited
BobR

@Cincinna Sounds like you've pretty much narrowed it down to your computer.

Try this... open a Command window (how you do that depends on what version of Windows you're running), and at the C:/ prompt type in:
[b]ping 8 (dot) 8 (dot) 8 (dot) 8[/b] and press Enter.

That's the address of a Google DNS server that's always online and quick to respond.
You should see a display that reports the time it takes for the Google server to respond four times.

If it says "timed out" or "host unavailable", it means your computer can't connect to the Internet on a low level.

While you have the command window open also type in this command:

[b]netsh int ip reset resetlog.txt[/b] and press Enter.

This will reset the TCP/IP stack on the computer in case there's any corruption keeping it from making a connection.

Then type in:

[b] ipconfig /flushdns[/b] and press Enter.

This will clear out the DNS resolver cache in case there's any problems with that.

Then try your browser again.

Reply January 23, 2015 - edited
jessy0245

Do you know if any of the internet info got changed? Like ip adress or Mac adress.

Reply January 23, 2015 - edited
HolyDragon

If there was no interference, it's most likely a hardware problem. Your wireless card is broken.

Reply January 23, 2015 - edited