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corsair

Info: How to resolve most account issues!

Hey basilers, I just wanted to help everyone out who is having issues regarding their account, in regard to the random bans/blocks from the recent exploit. I hope that there will be less of these threads, because I will hopefully resolve all your problems.

Nexon is aware of the random bans that many of your accounts have suffered, though they have (at this point) been unable to go through each case, and unban all of you. If your account has been blocked, or banned, and you are 100% sure you were not to blame, call Nexon at (213) 858-5930 (Los Angeles), press 0 for their operator, then when you are greeted by the phone receptionist, tell her that your account has been blocked, and you are unsure why it was, nor able to send a ticket. She sent me to another person, who after examining my account's history, unbanned my (two) accounts. Please don't bother them if you are just going to flame though, as they're busy working on the Big Bang patch at the moment.

[b]Important Edit:[/b] When you call them, they will assume that It is your account you are calling about. Telling a friend to call for you, may lead to problems if they are unable to give certain information. There is no need to be nervous, they are very friendly.

If your account has been blocked because of a billing issue, and you are unable to purchase NX, please send an email to billingpp at nexon.net, explaining that you are unable to purchase NX, and that you were able before. You will need to give them [b]just[/b] your Username, because they will use that to find your account, and check your history/IP.

For all other problems (ingame), file a ticket as usual. Hopefully they will respond shortly.

I wish good luck to everyone with this current issue, and that everything works out. If you have any more comments, please express them in this thread.
Also, please try to avoid flaming, it only causes more stress and problems for the maplers who have been effected.

Thanks,
Timbervvolf (Tyler)

0 November 16, 2010

18 Comments • Newest first

AzumaSpear

dsxalex I just tried it, they just told me to make an alternate account and log a ticket on there.

Reply November 16, 2010
AzumaSpear

I wasn't able to call, did anyone else have any luck?

Edit: Just called, They said there is nothing they can do as it isn't a customer support line.

Reply November 16, 2010 - edited
Flamesnation

[quote=Timberwolf10]Update: People are already getting unbanned from contacting billingpp at nexon.net! Yay. Also, @iAmACrusader: their hours are Monday - Friday 6 AM - 9PM.
[/quote]

By emailing or calling? And its 9AM-6PM?

Reply November 16, 2010 - edited
corsair

Update: People are already getting unbanned from contacting billingpp at nexon.net! Yay. Also, @iAmACrusader: their hours are Monday - Friday 6 AM - 9PM.

Reply November 16, 2010 - edited
corsair

@kinkytifa: sorry :c Tomarrow. I'm so used to the maintenances running from one day to the next day, so I assumed it was today going into tomarrow. Sorry!

@Phil495: Calling that exact number, you should hear "Welcome to Nexon! If you know your party's extension, please dial it at this time. For ingame support press 2 (dont), to leave a message (press something), for all other inquires, press 0 to speak to our operator". If you don't hear, that check your number.

Reply November 16, 2010 - edited
Phil495

When I call the number it says that the number is not in use?

Reply November 16, 2010 - edited
superedwin

Thanks, I just called but it it forwarded me. Do you know when they would be back?

Reply November 16, 2010 - edited
kinkytifa

@Timberwolf10: OOH. I didn't see that, <333333333333333 I swear it wasn't there an hour ago
Thanks. I reckon this'll resolve everything once and for all.

It's not tonight. You got my hopes up D:<

Reply November 16, 2010 - edited
Niddy

Nice thread Tyler! :]

Reply November 16, 2010 - edited
corsair

[quote=kinkytifa][/quote] If you already sent an email, I would wait. There also is an 11 hour maintenance tonight, so they could possibly be fixing some accounts. I'd wait

Reply November 16, 2010 - edited
kinkytifa

@Timberwolf10: Do you recommend that I try that?
I feel somewhat bad about bothering her. I've already sent them an email but they haven't replied yet ]:
Maybe I'll just wait it out x_X

Reply November 16, 2010 - edited
corsair

[quote=kinkytifa]I just phoned them and the receptionist lady said there was nothing she could do ]:
I asked to speak to another person that could possibly help resolve my issue but she said there wasn't any other telephone line or something...
She told to log a ticket, so I said I wasn't able to. I told her about the exploit and she seemed rather clueless. She's says: Hopefully they'll fix that problem and you can log a ticket then.

Bleh ]:[/quote]

Ah, I'm sorry she didn't transfer you. I had talked with her about my account being unable to purchase NX, along with two of my main accounts being banned, and she transfered me. I would also try sending an email to billingpp at nexon.net, because she said they check that email more commonly. (I find it kinda sad that they respond to NX issues, before actual game issues. Money > Players?)

Reply November 16, 2010 - edited
bluqaur

Mraw. <3
Thank youuuu.

Reply November 16, 2010 - edited
kinkytifa

I just phoned them and the receptionist lady said there was nothing she could do ]:
I asked to speak to another person that could possibly help resolve my issue but she said there wasn't any other telephone line or something...
She told to log a ticket, so I said I wasn't able to. I told her about the exploit and she seemed rather clueless. She's says: Hopefully they'll fix that problem and you can log a ticket then.

Bleh ]:

Reply November 16, 2010 - edited
ruzocxzaio

@trashed: Use something like Google Voice, you can make long distance calls for zilch.

Reply November 16, 2010 - edited
trashed

What about those who don't feel like paying for a long distance phone call though? Because I'm assuming you live near Nexon HQ to even have been able to find out their phone number.

Oh well, I already filed a ticket and sent an email and now I'm just awaiting a response. Nothing much else I can do.

Reply November 16, 2010 - edited
AzumaSpear

I'll be trying this at work tomorrow and letting you know if it works, if anyone tries it sooner feel free to share. Also I used a reverse phone lookup and the number is right.

Reply November 16, 2010 - edited
Youbility

Mraw. <3
Thank youuuu.

Reply November 16, 2010 - edited