General

SooooI got banned

EDIT: I guess you guys were right:

Greetings,
Thank you for contacting Nexon America's Billing Department. Our records show that 1 Direct PayPal payment(s) have filed a chargeback by the owner of the PayPal account. This results in a forced refund of the funds that were used to purchase NX on your account. Due to our strict no refund policy, any refunds will result in a permanent ban of the account. The ban on your account will remain until the funds are paid back. Please note that for every Chargeback reversed, there is an additional $10.00 Chargeback fee for each transaction that must be paid back as well. Below are the transaction IDs:
$30 (+$10 Chargeback Fee)
The total amount owed is $ 40.00. To payback the funds you will need to purchase that amount in NX Prepaid Cards (Karma Koin) or use PaybyCash if you wish to regain access to the account. Once you have the NX, reply to this email and we will give you limited access to your account so that you can redeem the NX. Once the NX is redeemed, we will begin deducting the NX. When we complete the deduction process, we will reinstate your account.
--Nexon America Billing Department

Thanks for all your help guys. And to the trolls: get a life.

September 11, 2012

15 Comments • Newest first

GrammarJew

Looks like you guys were right:

Greetings,
Thank you for contacting Nexon America's Billing Department. Our records show that 1 Direct PayPal payment(s) have filed a chargeback by the owner of the PayPal account. This results in a forced refund of the funds that were used to purchase NX on your account. Due to our strict no refund policy, any refunds will result in a permanent ban of the account. The ban on your account will remain until the funds are paid back. Please note that for every Chargeback reversed, there is an additional $10.00 Chargeback fee for each transaction that must be paid back as well. Below are the transaction IDs:
$30 (+$10 Chargeback Fee)
The total amount owed is $ 40.00. To payback the funds you will need to purchase that amount in NX Prepaid Cards (Karma Koin) or use PaybyCash if you wish to regain access to the account. Once you have the NX, reply to this email and we will give you limited access to your account so that you can redeem the NX. Once the NX is redeemed, we will begin deducting the NX. When we complete the deduction process, we will reinstate your account.
--Nexon America Billing Department

Thanks for everyone's help. And to the trolls: get a life.

EDIT: I do realize I said earlier that I only buy nx through cards: that was my mistake. I totally forgot about the time I bought NX for the perm hyper tele.

Reply September 12, 2012 - edited
GrammarJew

[quote=PatuChibi]Society kills us. People are telling him to get a life? Heh, I bet some of you wouldn't be saying that if this happened to you. I also enjoy this game, just not when people like you are around.[/quote]

Thank you. At least some of you understand me. I do realize I may be being overly dramatic about this whole thing, but I really worked hard on this game, and I don't feel that I deserve this

Reply September 12, 2012 - edited
GrammarJew

The only way I buy my nx is through cards.

[quote=lightningfrag][/quote]

I don't know if you've been paying attention, but I just lost what took YEARS for me to create. I think I have the right to be upset and turn to my fellow maplers for help. Sure, I may seem like I'm complaining to some. But if you want my opinion on what's really wrong with basil, it's people who act all childish, jump to conclusions, and kick a man when he's down instead of helping him up.

Reply September 12, 2012 - edited
imshocute

you're not banned, you're just blocked (which means you stay on rankings).

3 reasons to get billing blocked:
1. you were refunded for NX you purchased. can be fixed if you pay back nexon
2. illegit mts transactions, which include duped/hacked items
3. nexon's mistake, probably the least likely. but since in the past I have been billing blocked and released 2 days later (email exchanged with billing department), i am willing to believe there is a chance it's their billing department's mistake.

Reply September 12, 2012 - edited
sanghyunp2004

[quote=GrammarJew][/quote]

uh..im not exactly 100% sure but have u bought NX with your phone or credit card?
Cause if the creditcard or phone company didnt make the transaction go through then
nexon blocks the account till they get the money

Reply September 12, 2012 - edited
GoldenHedgy

It says to call billing. You probably owe money or something.

They did that to one of my buddies and lifted the ban. This happened because the bank thought someone else was using his account to purchase something since Nexon was flagged in their records. Thing is he already got the credit, assuming it went through but no money came in for Nexon thus they banned his account and made him pay what he owed. My buddy didn't even know about this until 3 weeks later when the ban happened. Pretty late huh?
So I just suggest you to contact them if you want your account back.

As for everyone else jumping into conclusions.... Welcome to Basil.

Reply September 12, 2012 - edited
Crowhogan33

Have you made any NX purchases via credit card or PayByCash/PayPal? A charge might've gotten charged back, resulting in that kind of ban.

Reply September 12, 2012 - edited
MRsquish

yea i got this same problem it wont let me log in. if you are banned u should be removed from the rankings

Reply September 12, 2012 - edited
GrammarJew

Let me get this straight: A lot of comments are telling me how I leech off hackers. That's a pretty steep assumption to make isn't it? Please read: "I refuse to deal with hackers in any way except to report them". God knows I can't merch, so that possibility is off the list. Leeched off a hacker? The first one I find will get my report, plus, I have never leeched any of my characters. All of my EXP is earned through, blood, sweat, toil, and tears.

As for the whole thing about quitting: I don't want to quit. I thought I had made that clear. This would be a perfect opportunity to "get a life", but as I had said before, I really do enjoy this game, and it is a big part of my life. I don't play it very often (maybe 3 or 4 hours a week), but I have loved every moment of it. So telling me to "just quit" isn't really helping me at all. You all have hobbies. Let's say you play tennis. You break your wrist; are you going to stop playing tennis, and "just quit"? No. Exactly. So don't tell me to "just quit, and get a life".

Reply September 12, 2012 - edited
Invictinite

do you buy nx some other way than cards?

Reply September 11, 2012 - edited
cilverx4

you probably wont get it back. Whenever some1 like you qq's about how youre a legit player and got banned, theres almost always more to it that theyre not saying. Remember you can be banned for being affiliated with hackers. I.e. leech. You probably did something that youre just pushing to the back of your mind. Maybe not, but probably

Reply September 11, 2012 - edited
imnew09

quit and stop playing

Reply September 11, 2012 - edited
LuckyNinja

there's this thing called a ticket system.
Use it.

Reply September 11, 2012 - edited
Chema

[quote=GrammarJew]"quit maple and get a life, stop qqing, noob".[/quote]
not that you could do any of the above anyway

Reply September 11, 2012 - edited