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Can not connect to server?

hi my brother plays maple on his Desktop but recently he been getting "can not connect to server". hes uninstalled it reinstalled and ran a virus scan but it still happen. he has NEVER hack so wat can be the problem

[EDIT]hes on Vista and this hasnt happen before please help cuz really likes maple(and his mech)
Please and thank you if any ideas Work

March 29, 2011