General

HELP verification

So i was playing maple fine until yesterday BUT today they asked me to verify my account via EMAIL. The thing is my old email i used is no longer valid. What do i do next to expedite this process?

April 22, 2016

8 Comments • Newest first

MasuBhat

Thanks guys. Going to wait for live chat to go up. 3.5 hours!

@helpingly I really do look forward to more commercis with you.

Reply April 22, 2016
Helpingly

What @antisenpai said is probably your best bet. If you just tell them your situation I'm sure they'll be understanding.

Also, once you do get your account back, I recommend you change your email to your own.

Reply April 22, 2016 - edited
MasuBhat

I did mention that already. Cause i had no access to id proof yet. I mean its technically my account. The answers should be correct provided he put them correctly. And cousin, we have the same last name and I know his details, that should count for something right? Thanks @haulicious

Reply April 22, 2016 - edited
Hualicious

@masubhat: Cousin or brother? Anyway you can do Live Chat or send them a ticket. A GM will ask you some questions about your account. If your cousin put real answers (not random) back then when creating the account, he should be able to recover it for you. You will need to pass the questions to him and he can answer them for you. You put the answers in your ticket and the GM will compare it. If most of them are correct it should pass the test.

Do not mention the account used to belong to your cousin. If they got the idea it's someone else's they won't help you anymore.

Reply April 22, 2016 - edited
MasuBhat

I had no choice cause I couldnt provide ID proof. I didn't buy the account or anything and he is my brother so I am hoping it isnt against any ToC. How do I talk with the GM? @antisenpai

Reply April 22, 2016 - edited
AntiSenpai

@masubhat: Just talk to GMs, they are usually very helpful, explain the situation to them and don't even bring up that it's your cousin's account, that could look bad on your end. Good luck!

Reply April 22, 2016 - edited
MasuBhat

Nope hotmail is retarded. They not only deleted it but made it impossible to recreate that ID. And the thing is I am using my cousin's account. Have been for 8++ years. I did send an email to the support staff but i think i am pretty much screwed. I mean i can get my cousin to send me his ID picture but all that hassle. He is in NY and I am in a whole different country but they can track the IP address to help me i guess. Thx though @antisenpai

Reply April 22, 2016 - edited
AntiSenpai

If possible re-make the email, if not you might have to give nexon GM proof of identity, such as a ID.

Reply April 22, 2016 - edited