General

Wiped account? Banned? Dunno but might not come back

Recently my account had no problem trading, selling, dropping, or storing items until the most recent maintenance. This is when I got the message saying I was hellbanned and I was confused. I wondered if it was from the sweet profit glitch where people were getting negative amounts of mesos, but were ending up with billions. I told my guild mates about my situation and one said the recent maintenance was to fix the sweet profit bag glitch. Before I was hellbanned I took the mesos I had obtained and stored them so i couldn't spend them and get in to any trouble. I basically was waiting for a maintenance notice, but it never came, but the worse was yet to come. Today I tried to log on, but I got the error message saying the information might have been entered incorrectly and panicked. I reset my password, but I still couldn't log in. I then tried using my email to long in and it worked, but I had to reactivate my account because of the inactivity (even though I played the day before.) This is when I saw the notice to agree to terms and wondered why did this pop up. I clicked Bera and saw that all of my characters where gone. I've already submitted tickets about all of the issues I have stated in this thread. What do you think I should do? I had 15 characters and just about a month ago I finally reached 200 for the first time thanks to the WhimsicaI guild. It would just suck to start over knowing what I had. Oh and has this or something similar happened to anyone before, and how did you go about solving or how did you cope with the issue?

August 22, 2015

3 Comments • Newest first

betaboi101

Supposedly, accounts may be deactivated when someone tries to constantly log into your account.

My guess: Someone who hates Nexin and Mapl is typing in easy to guess account names or account names from streams/ forum names/ vids that show a players logging on or in the cs and locking people out of their accounts.

Other possible reason:

1. your email was deactivated

2. suspicious activity

Reply August 22, 2015 - edited
SamuraiMan

[quote=merkelsdisk]Definitely contact Nexon about this because as long as half or all 15 of your characters were lvl 100+ there seems to be a problem with how someone could delete your characters. As there is a 24 hours cool down to delete characters. Though definitely contact Nexon about it.[/quote]

Yeah the entire first page of my characters were over lvl 100.

Reply August 22, 2015 - edited
MerkelsDisk

Definitely contact Nexon about this because as long as half or all 15 of your characters were lvl 100+ there seems to be a problem with how someone could delete your characters. As there is a 24 hours cool down to delete characters. Though definitely contact Nexon about it.

Reply August 22, 2015 - edited