General

Cant log in?

so like i dc'd earlier and tried to log back in, but when i select my world it just crashes. nothing pops up after it crashes. i restarted my pc but that didnt work.

thanks in advance

edit: just went into live chat and GM Polsh was v helpful, hopefully things will be all ok

UPDATE: so i just got a reply back and lmao good one nexon, banning a legit player who actually ENJOYS your game

Greetings [name],

Thank you for contacting Nexon America Customer Support.

I understand that you're appealing the block that has been placed on your account. After reviewing your records, it appears that your account has been permanently banned after being found involved in activities that go against our terms of use and code of conduct. Due to our findings, I must inform you that we will not be able to release your account. I understand your frustration and I know this isn't the answer you were hoping for but it would be unfair to those who are playing fairly and honestly.

Please understand that all players are required to play by the rules. For further review of the rules, please read through our Terms of Use and Code of Conduct.

Thank you for your patience and understanding.
Sincerely,

GM Eageu
Nexon America, Inc.

August 4, 2016

11 Comments • Newest first

Savaah

@fehroh: did he do act 4 at all? even once or twice?
also did it say he was perma'd?

Reply August 4, 2016 - edited
Fehroh

One of my other friends was banned for account theft today too, well at least got the message. But an hour later he was able to log in. I also have only done the first Act to the heroes quest line sooo..

Reply August 4, 2016 - edited
ninjaduy20

@savaah: I got banned today until September 2nd for redoing Act 4 again so its possible it has something to do with Act 4

Reply August 4, 2016 - edited
Savaah

@fehroh: they offered to send a ticket for me and i asked if it could possibly be related to act 4, they said theyre investigating it :^)

also did you get banned as well or nah?

Reply August 4, 2016 - edited
Fehroh

What did the gm say? I'm having the same issue.

Reply August 4, 2016 - edited
ereckgoose

Very strange that it was just like that.
Supposedly I'm banned from using my own debit card to buy nx directly from maple website.
I blame being a victim of hacks.

Reply August 4, 2016 - edited
Savaah

@soundfix: dude ikr like wow i knew i shouldve never done that

ban appeal live chat is offline right now so lMAO

Reply August 4, 2016 - edited
SoundFIX

@savaah: Wow how could you steal your own account for 4 years das just r00d.

OT: Guess it's time to que on live chat for a few centuries to get some support.

Reply August 4, 2016 - edited
Savaah

@darksword: okay so i just did it through game launcher and oh boy.
"Your account was blocked by the MapleStory GMs for Account Theft.
This ID has been permanently blocked.
You will no longer be able to use this account."

like what lmao ive had this account since 2012 and used my email for it so wowoowowowowowowo

Reply August 4, 2016 - edited
Darksword

If you're using Nexon Launcher, try using Game Launcher and check if you have been blocked.

Otherwise, I have no idea.

Reply August 4, 2016 - edited