General

How To Use Live Support?

How do I use this new feature? When I click on the button, a new screen opens up and directs me to my tickets, nothing else.

Thanks!

EDIT: Working with Internet Explorer

August 20, 2013

12 Comments • Newest first

lazershock

[quote=kklo]im using internet explorer but it still sends me to my ticket history[/quote]

Just keep attempting it, it should work eventually. (man this thing seems buggy sometimes, they really need to fix it -.-)

Reply August 21, 2013
lazershock

[quote=xkillo32]the internet explorer works
but using it just so.....[/quote]

its like every time I see you, your avatar has changed, makes me think im crazy =P
but yeah man, dat internet explorer; THE PAIN, heres hoping they fix it after the live chat becomes more popular.

Reply August 21, 2013
xkillo32

the internet explorer works
but using it just so.....

Reply August 21, 2013
lazershock

[quote=ShyShadow]Cheers man! I got it with internet explorer. It's sooo slow [/quote]

It really is, it DOES work on firefox, but only sometimes (im sure they'll eventually fix that issue)

@FireBreather: I made an entire thread about it yesterday and most people were able to get their issues solved in 10~20 minutes by speaking with a Customer Service rep through live chat, the ONLY things they don't currently do; are ban appeals, and ingame things (since both of those belong in tickets)

I just hope people don't end up messing this up with spam like "GM PLZ FIX LHC" or crap like that >.> it seems genuinely good customer service wise, now all we need are improvements to the ticket system and we'll be golden.

Reply August 20, 2013 - edited
ShyShadow

[quote=lazershock]No, you don't; You're legit being trolled =P

OT: I actually made an entire thread about this yesterday (they really need to fix the issues with the live chat) alot of people have some issues with getting it to work so what I recommend you do is try switching browsers, and if all else fails try the DREADED internet explorer! (mostly because thats what their site is most optimized for)[/quote]

Cheers man! I got it with internet explorer. It's sooo slow

Reply August 20, 2013 - edited
lazershock

[quote=ShyShadow]Do you actually? I'm doing it from a new account because my hacker still has this account [/quote]

No, you don't; You're legit being trolled =P

OT: I actually made an entire thread about this yesterday (they really need to fix the issues with the live chat) alot of people have some issues with getting it to work so what I recommend you do is try switching browsers, and if all else fails try the DREADED internet explorer! (mostly because thats what their site is most optimized for)

Reply August 20, 2013 - edited
ShyShadow

EDIT: it's working with Internet explorer and not chrome or mozzila.

Reply August 20, 2013 - edited
Davyn

[quote=ShyShadow]Yes I did, multiple times infact.[/quote]

Did you try restarting it?

Reply August 20, 2013 - edited
ShyShadow

[quote=TheAxelFenrir]Did you try turning it off and on again?[/quote]
Yes I did, multiple times infact.

Reply August 20, 2013 - edited
ShyShadow

[quote=Tampons]you need to pay nx first to use it.[/quote]

Do you actually? I'm doing it from a new account because my hacker still has this account

Reply August 20, 2013 - edited
Tampons

you need to pay nx first to use it.

Reply August 20, 2013 - edited