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General

Splutter

To fight Nexon, or not to fight?

Alright, time to get some advice on this.

In January, I got hacked and mostly lost my tradables- the most prominent being my in-the-making gollux gear and cra gear (note, that these were more expensive in the past)- along with about 2.5b in mesos.

So, I submitted a ticket explaining everything and how I approximately lost $140 from the cubes and scrolls I set towards this gear (evidence from my purchase history). All was nice and dandy, and GM Exigua decided to give me 200k maplepoints in reimbursement.

This was awesome, until I noticed after a week that I didn't get the maplepoints yet. I sent in another ticket stating I didn't receive the promised amount and, lo and behold, GM Exigua stated that the 200k reimbursement amount was incorrect and changed it to 50k.

Now, I'd understand if they gave me 50k in the first place. But that same GM blatantly guaranteed me 200k and suddenly change his/her mind.
Question is, do I send in another ticket arguing or just be happy with the amount I got?

(TLDR; Got hacked. GM gave me 200k but chose to give me only 50k. Do I complain?)

0 April 9, 2014

19 Comments • Newest first

Splutter

Thanks guys for all your help and support And now..

[b]VIVA LA RESISTANCE![/b]

Reply April 9, 2014
fun2killu

if you got that in writing, then you an fight nexon.

Reply April 9, 2014
Equinophical

I would fight, because I gave up and it's far too late.
My account was hacked - and my email was deactivated as it was so old and hadn't been logged into for years. I couldn't reset my password - therefore when I asked for reimbursement they wouldn't allow it unless I changed my password and PIN (this was a while ago).
So after explaining that I couldn't do so and I had contacted the email hosters to setup the same account again which they couldn't do, Nexon required photo ID to be faxed to them as well as a series of questions to be answered so they could confirm it was me trying to get my account back - not the hacker.
After this painful month and a half process or talking through tickets back and forward, I was sending my faxes as the last step but for whatever reason every time I sent them they would not receive them - so I got sick of trying and gave up.
I regret it now, wish that I could have kept going. I mean, I could always login for nostalgia purposes but it would be stupid to do anything more - and for whatever reason that account is now banned.
Fight for what you deserve! Add in all emotional damages to your claim!

Reply April 9, 2014
Aaaayee

@BoredAF:

I actually spent it on the game, why do you think the amount was so high, but I wasn't 'super 1337 godly'?

Reply April 9, 2014
RoodJood

I got 50k maple points for getting hacked all my mesos...all my mesos 1 year ago = 20m

Reply April 9, 2014
dr4g0ns1ay3r

well my friend received 500k mp when he lost like 15b worth of stuff from being hacked.

SS the chat and send it in. GM cannot make false promises

Reply April 9, 2014
Splutter

@Wonkys: Oh definitely, that's why I'm asking if I should even bother, haha.

@menisponster: Thank you so much!

Thanks for all the votes, everyone!

Reply April 9, 2014
Wonkys

Be happy it wasn't 25k or 10k.
Could have easily went that way.

Reply April 9, 2014
Splutter

[quote=GummySnax]It's wrong of them to reimburse you with only 50k considering you lost a lot more and they promised 200k. However, this is Nexon we're talking about. If anything, they'll just ban you for arguing or something ridiculous.[/quote]

I know I was supposed to get 200k and the result of my next ticket was lowering it to 50k. I might just follow @xtripled 's advice and just spend what I've got while I still have it, lol.

Reply April 9, 2014
7mil

[quote=Aaaayee]idk i lost over $3000 worth of stuff when my first main account got hacked
sent a ticket
wanna know what i got
perma banned[/quote]

This is hilarious. Lmao

Reply April 9, 2014
ProHealer

You could fight, but you most likely won't get any extra points

Reply April 9, 2014
CherryTigers

I lost enough to pay for two semesters in my college. Nexon reimbursed me $0.

Reply April 9, 2014
Splutter

@xtripled: I believe it was a keylogger from some malware on my computer, but I'm not saying I'm not to blame. I've spent a lot of nx in this game and have been actively been playing for years. So I guess that's why they compensated. But I know what you mean.

@CodeXLC: Oh I am! That's why I'm hesitant

@LazyLazyLazy: It took them a month and a half to respond to the ticket my password was long, the problem was malware on my computer. Granted, I just bought a new one recently and scan once a week now.

Reply April 9, 2014
Aaaayee

idk i lost over $3000 worth of stuff when my first main account got hacked
sent a ticket
wanna know what i got
perma banned

Reply April 9, 2014
Nolen

That's a long time ago? You should get more comp, also make your password like 50+ characters long with no repeating characters

Reply April 9, 2014
CodeXLC

be happy u get something

Reply April 9, 2014
xtripled

you're on basil where people will probably call you an idiot for getting hacked and you should be grateful that you even got something, and all that other stuff but i'm not going to go that path. I'm going to tell you to spend your compensation wisely if possible asap while arguing for more. If you spend it, it's not like they can take it away since it's gone then you don't really have anything to lose.

I'm also surprised Nexon even offered you compensation in the first place though, maybe in hopes it'll encourage you to play more, then ultimately spend more.

Reply April 9, 2014 - edited
abi232

Send in more tickets, you don't have much to lose.

Reply April 9, 2014 - edited
nc4228

I say u should fight for what u deserve. Of course, that doesn't mean u will get it especially since ur dealing with nexon here.

Reply April 9, 2014 - edited