General

that gm is junk

[quote=lolmiggy]Try threatening suicide.[/quote]

Honestly, I am thinking about it.

@PikaGunner: I didn't really understand what you said o.o o.o

Try threatening suicide.

That guy closed 3 of my tickets before unbanning my mule.

This false auto-ban is really getting out of hand. There's a thread with literally over 1000 posts on the Nexon forums about this and the only thing that they've said is that they're looking into it due to the number of people affected. It's taking so long that people are already coming off of their 30 day bans. What's worse is that they haven't even figured out what's causing this to happen. More and more people are coming to the forums every day asking about their log in issue just to find out that they've been banned.

[quote=EllieSeyYo]I recall them banning anyone that was in a party WITH hackers.

So if you were ever partied with anyone that hacked or was about to hack, then they ban you.

...which is just lame.[/quote]

Technically it's valid. If you've partying a hacker, you're benefiting of the hacks, which is against the ToS.

But if you're unaware of the hacker hacking, getting banned for it is pretty darn lame.

[quote=DangerousEyes]I sent nexon five tickets (one after the other one was closed) about how I was falsely banned, and every time they told me the same thing since I was "hacking".
My tickets were explineing that I wasnt hacking, so I on the five tickets I asked them why would they ignore the main point of my ticket (that I wasnt hacking)

this is the response.

"Hello,

We have not been ignoring your tickets. Your issue was already addressed in ticket -1694219, so I will be closing this as a duplicate.

Thank you for your patience and continued support.

Sincerely,

GM Skelorm
Nexon America Inc."

(Im working on an ss just give me a sec)

[b]ohh nexon[/b]
Ill send to 100 more if ill have to.
to the next![/quote]

word from gm "I dont care all we want is money"

Did you provide any actual [b]proof[/b] that your account was not banned falsely? Also i'm not sure but i [b]think[/b] (Don't quote me on this) they can withdraw your ticket-submitting privilege if you abuse the system?

[quote=doop26]What about GM Libra or Panthiro?[/quote]

They seem to be non-existent in the presence of Skelorm.

My false banning thread on Nexon Forums:

http://maplestory.nexon.net/Community/#%2Fshowthread.php%3F693401-Wrongly-Banned-I-need-help!%26nxid%3D6

You sent five tickets? And people wonder why Nexon's responses are so slow. Stop harassing them, they gave you an answer.

Edit* after reading through more comments I'm surprised how ridiculous this all is. People spam these stupid tickets and then we all sit around going "oh why won't Nexon listen? They clearly hate us." Maybe its because you people send in so many useless freaking tickets?

[quote=xXSyKoXx]Honestly, of all the false-ban responses and hacking-reimbursement response letters I've seen complaints about, this GM Skelorm person seems to be the #1 most complained about. It's as if the person, whoever they are, give not a single damn about any player, low-ball them when reimbursing, and most times just flat-out ignore the hell out of issues and close the ticket with some backhanded reply.

I wouldn't be very hesitant about calling this GM Skelorm person biased and unfair at this point. It's just too many complaints, (as, of course, we're only getting one side of the story, so I would have to be there to really, truly "know" ), to ignore at this point. I personally have seen at least 20+ people complain about the replies they were given, to which seemed like respectable tickets, that involved this particular GM. I just don't believe in coincidences to that degree. If I, a regular player, am seeing close to 2 dozen complaints in the last few months, about a single, particular GM's ticket responses, how many am I not seeing, (by people that obviously feel wronged enough to make a whole new thread on a different forum complaining about their experience), about this specific person?

Something seems fishy.[/quote]

I swear, it's a mule account that all Nexon employees decline tickets on to make themselves look better on their main accounts.

skelorm never reads anything.

Honestly, of all the false-ban responses and hacking-reimbursement response letters I've seen complaints about, this GM Skelorm person seems to be the #1 most complained about. It's as if the person, whoever they are, give not a single damn about any player, low-ball them when reimbursing, and most times just flat-out ignore the hell out of issues and close the ticket with some backhanded reply.

I wouldn't be very hesitant about calling this GM Skelorm person biased and unfair at this point. It's just too many complaints, (as, of course, we're only getting one side of the story, so I would have to be there to really, truly "know" ), to ignore at this point. I personally have seen at least 20+ people complain about the replies they were given, to which seemed like respectable tickets, that involved this particular GM. I just don't believe in coincidences to that degree. If I, a regular player, am seeing close to 2 dozen complaints in the last few months, about a single, particular GM's ticket responses, how many am I not seeing, (by people that obviously feel wronged enough to make a whole new thread on a different forum complaining about their experience), about this specific person?

Something seems fishy.

I have this problem too Nexon aye </3 </3 . Btw try using the words "Sue" and "Nx" in your responses

I feel the same. Got banned on my main for no reason and now I have to wait on tickets.

@lunxDxD: nexon must really hate you...

"We hope you understand that we value all of our players and take each player's issue very seriously. "

they did everything to me but undress me and group gang r4pe me.

Hmm....
GM Skelorm did something similar to my ticket.
Nexon still owed me 20k nx from an earlier ticket but never fulfilled it.
They gave me this reply instead.

Dear Mapler,

In an effort to provide the best customer service possible, we are closing a tremendous backlog of tickets. We hope you understand that we value all of our players and take each player's issue very seriously.

We are truly sorry that we have not been able to resolve your Cash Shop issue in a timely manner. As an apology, we are gifting you 1,000 MaplePoints and a 2x EXP Coupon. We know that MaplePoints and a 2x EXP Coupon do not make up for the frustrations you have had to endure, but we hope that we can wipe the slate clean and start over.

Please be patient while we send you the gifts as this process can take up to 10 business days. Also, please understand that this is a one-time package for one character on your account, and that no further compensation can be given. In addition, you will have until October 10th to pick up the Cash Shop gift from the rewards menu. Once it expires, we will not be able to send you another. The MaplePoints will be added directly to your account and do not require you to accept anything.

Thank you for your understanding and patience. We look forward to seeing you in-game soon!

Sincerely,

GM Skelorm
Nexon America Inc.

Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.

[quote=CreamyMilkV4]Hime stated somewhere that they will ignore you if you spam them.[/quote]

They ignored me since the first time.

its either ill keep sendig them tickets or send them nothing hope to a miracle that nexon systme would crash and I could have my account back, dont you think?

[quote=13243]@DangerousEyes: Well I guess just mention the words "Buy NX" a lot of times and hope for the best with an uni level essay.[/quote]

I did do that and they said i should follow the rules been freaking perma banned >.<

@DangerousEyes: Well I guess just mention the words "Buy NX" a lot of times and hope for the best with an uni level essay.

My guild leader submitted a ticket on behalf of one of our guild members who got wrongfully perma'd, on his own account.

Nexon's response:
[quote=Nexon]Solved:
(1/7/2013 9:56 PM PDT) Thank you for bringing this to our attention regarding the status of your account. I am sorry that I was not able to assist you sooner. I understand that this must be very upsetting to see that you have been restricted from being able to log onto your account. Hopefully, I will be able to clarify this situation with you.

After reviewing your account, please be informed that your account was found participating in malicious activities and was temporarily blocked. I am sorry to inform you that you will need to serve out the rest of your suspension.

In order to prevent future detections, please be sure that you are not running any third party programs that enhance your game play. It is recommended that you do not run any other programs while you are playing our games.

Please understand that all users are required to play by the rules. For further review of these rules, please review our Terms of Use at http://www.nexon.net/legal/terms-of-use/.

Thank you for your cooperation.

Sincerely,

GM Skelorm
Nexon America Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.[/quote]

They told our leader he'd have to wait out his temporary ban... when our leader isn't even banned, and the ticket was about our guild member.

Proof that Nexon doesn't read tickets.

[quote=13243]@DangerousEyes: It was a while ago
It legitly was like this LOL.
[quote=Me]Game Selection: MapleStory
Category: Game Related
Sub-Category: Hacked Account
Summary: My account got hacked.
Character(s) Affected: BerwxWH, BerwxSlayer, BerwxBaM
Character Levels: 85, 144, 126
Character Classes: Wild Hunter, Demon Slayer, Battle Mage
Date of Incident: 5/15/2012
Last Login: 5/13/2012
World: Bellocan
Location: Guessing FM since all characters were in the FM
Item(s) Lost: Pink Adventure Cape
Stats of Lost Item(s): 2 attack
Mesos Lost: 55000000
NX Lost (not value of items lost): 0
Details: I was going back on my account after playing on a different account for about a week and was going to get nx to cube the Pac but I was too devastated to buy any because I had lost my pac.

[quote=GM Skelorm]
Hey Mapler,

I am sorry to hear that your account was compromised awhile ago without a definite response from us. I understand how upsetting this is, and I sincerely apologize for any inconvenience this issue has caused you.

I understand that you worked hard to obtain the Mesos and items that were lost. Unfortunately, we are not able to recover the lost Mesos and items; however, as a gesture of goodwill to such a loyal player, we have gifted your account with 50,000 MaplePoints to help you recover. Please allow up to 3-5 business days to receive your MaplePoints.

Your account may have been compromised by a malicious web site designed to steal account information. A keylogger may also have been installed on your computer. I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed.

Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:

http://maplestory.nexon.net/Support/Security.aspx

We really appreciate the time and effort you have invested in our game, and want to thank you for your continued support.

Sincerely,

GM Skelorm
Nexon America Inc.

Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.[/quote]

well yea but I got prem banned after I was hacked.. for now Ill wont be even able to acces my account for the rest of my life...

@DangerousEyes: It was a while ago
It legitly was like this LOL.
[quote=Me]Game Selection: MapleStory
Category: Game Related
Sub-Category: Hacked Account
Summary: My account got hacked.
Character(s) Affected: BerwxWH, BerwxSlayer, BerwxBaM
Character Levels: 85, 144, 126
Character Classes: Wild Hunter, Demon Slayer, Battle Mage
Date of Incident: 5/15/2012
Last Login: 5/13/2012
World: Bellocan
Location: Guessing FM since all characters were in the FM
Item(s) Lost: Pink Adventure Cape
Stats of Lost Item(s): 2 attack
Mesos Lost: 55000000
NX Lost (not value of items lost): 0
Details: I was going back on my account after playing on a different account for about a week and was going to get nx to cube the Pac but I was too devastated to buy any because I had lost my pac.[/quote]

[quote=GM Skelorm]
Hey Mapler,

I am sorry to hear that your account was compromised awhile ago without a definite response from us. I understand how upsetting this is, and I sincerely apologize for any inconvenience this issue has caused you.

I understand that you worked hard to obtain the Mesos and items that were lost. Unfortunately, we are not able to recover the lost Mesos and items; however, as a gesture of goodwill to such a loyal player, we have gifted your account with 50,000 MaplePoints to help you recover. Please allow up to 3-5 business days to receive your MaplePoints.

Your account may have been compromised by a malicious web site designed to steal account information. A keylogger may also have been installed on your computer. I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed.

Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:

http://maplestory.nexon.net/Support/Security.aspx

We really appreciate the time and effort you have invested in our game, and want to thank you for your continued support.

Sincerely,

GM Skelorm
Nexon America Inc.

Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.

[/quote]

[quote=Announcment]It is were, he was right. Also, were you leeching from a hacker?[/quote]

nope you are looking at a 100% legit person in here

ofc, that wouldnt stop nexon from banning me and forcing me to beg for my acounnt back while people that do hack gre getting MP as a compensation to their "discomfort"

[quote=13243]Funny how that GM is the only one who responded to my tickets and gave me 50k mp (well I was legitly hacked so) .[/quote]
What did you sent him?

[quote=Werddup]Man, I don't like that Gm. </3[/quote]

Funny how that GM is the only one who responded to my tickets and gave me 50k mp (well I was legitly hacked so) .

[quote=unknown4576]if you need to hire a hitman for this give me a call
I will assassinate these noobs[/quote]

Can I pay you to hit me and put me out of my misrey?

[quote=Aaaayee]To get out of a perma-ban, you have to be really careful with what you say, and you do have to give a lot of detail.
Same thing happened on my old account, but after writing like a 10 paragraph ticket and sending it in 20+ times, they eventually just unbanned me.
Too bad I don't use the account anymore.[/quote]
will try.

[quote=DangerousEyes]This is not funny, my f**king account was banned for no reason[/quote]

To get out of a perma-ban, you have to be really careful with what you say, and you do have to give a lot of detail.
Same thing happened on my old account, but after writing like a 10 paragraph ticket and sending it in 20+ times, they eventually just unbanned me.
Too bad I don't use the account anymore.

[quote=PoetryIsMeh]Did you ever mention that you were going to buy nx in your tickets? :s[/quote]

this is always the key to getting unbanned

ss or bs