buying a certified pre owned device recently my phone has been freezing a lot from doing anything. would my phone qualify as "damaged"? i use verizon and their policy is that if your phone is damaged, lost, or stolen, you canto buy a certified pre owned device online without renewing your contract and without using an upgrade. i am willing to buy a cpo device but i'm not sure if my phone counts as damaged or how i can prove that it is damaged.