General

[quote=Encounters]@Pavchka: You can put a posting restriction on Mr.b?
That would be awesome if he posted on threads.[/quote]

I have in fact Warned another moderator once. MrB doesn't post much though. People are even more keep to find flaw in him than in their arch enemies on this site (by that I don't necessarily mean us). XD
EDIT: @Kuora Moderators can't monitor PMs indeed and I'm not sure if I'd want to be able to. :S There are many people around here who strongly believe we're following their tracks around to suspend them out of spite or whatever, if we'd had the ability to check PMs that'd only get worse.

I don't know exactly how PM monitoring works for MrBasil. I believe but am not sure he requires the receiver of the PM to give him the URL of said PM. That sounds fair to me. I wouldn't like it if people I don't know were able to check my PMs at will. Scary thought.

[quote=Encounters]After everything i've heard, what's the difference between being a mod and a normal site viewer?[/quote]

We are able to place temporary posting restrictions upon people (that includes other moderators and MrBasil), able to lock, unlock and delete threads, change thread titles and we're able to PM MrBasil. We can also look into people's suspension records. Basilers can't look into their own records, which I think is a bit silly.
If I'm not mistaken moderators used to have more abilities in the past, but I'm not sure what those were. One of the first generation moderators once muttered something unclear about spending hours fixing false auctions.

EDIT: Whoa, there's a listing-like screen tag underneath my comments. O_O

[quote=kuora]@Pavchka: And you're unhappy with that? I really don't understand your last sentence.[/quote]

Yeah, I'm unhappy about it. I think some issues, like impersonation, the spreading of hacks or adult material or continuous harassment via PM, are too urgent to be dealt with through tickets, so I still forward those whether he likes it or not. I have my responsibilities towards the community.

[quote=kuora]@Pavchka: That's why you were chosen by MrBasil to mod this website; make the right decisions, and he obviously thinks your decisions are of his favour.[/quote]

We have less freedom than people think. Virtually every decision we take has to be confirmed by him, even when it comes to suspension length or which issue to relate to him or not. Hence the "Please stop" when I stepped out of line.

So if mrbasil barely looks at his own forum, how does he even decide mods? Does he just rely of the current mods' decision?

[quote=LEGENDairy]@Pavchka: Considering how MrBasil is the only one who ever answers tickets, could a relay system be implemented? Where the tickets go instead to the mods, and if it's not in their jurisdiction to decide how to answer, THEN they send it to MrBasil. I think this would work a lot better, considering MrBasil is the only one currently who answers, which usually has far too long a wait. It would also take the load off from MrBasil, so it would be a win-win situation for him as well.[/quote]

I sometimes wish we were able to do that, in fact there are more things he could delegate to some of us (I'm having my hands full with regular moderating; I work very slowly and don't want to speed things up), like listings, videos and screens etc. I'm not sure why he doesn't allow us to handle those things. I can understand tickets, since we're not involved in tech stuff, auctions, etc and MrBasil once said he doesn't like how I explain suspensions to people (it would put me in a vulnerable position, so far I haven't noticed much of that yet), so I wouldn't be surprised if that's why he doesn't let us deal with suspension tickets either. It wouldn't be of much use to send those to us anyway, because we don't have the ability to undo suspensions anyway.
I guess allowing us to read and take care of listings would expand our job pretty much. First I want more colleagues. XD

[quote=kuora]@BobR: If I was in your shoes I would say

Try go submitting a ticket, however that might not be a good idea because MrBasil has a lot of tickets to answer by himself. If it is very urgent, why don't you PM me about the issue and I'll try to talk to MrBasil about it?

Evan I, with very minimal modding experience would say this when you KNOW MrBasil is too busy to make personalised responses.[/quote]

The issue is that everybody has a different "urgent". In the past I related impersonators to MrBasil via PM instead of tickets and was told to stop because that's not part of my job. But other users PM me and order me to instantly message MrBasil to have their thread stickied NOW. And others want me to PM him about an ugly colour on the site which they want changed immediately.
So here's the problem: where do we draw the line?

[quote=kuora] Mods say "Go submit a ticket", because it won't do a thing.[/quote]
Mods say "Go submit a ticket" because that's the only way to get in touch with Mr. Basil.

What in the world would you have us say, when we KNOW that's the only way to get to him..?

[quote=LEGENDairy]Considering how MrBasil is the only one who ever answers tickets, could a relay system be implemented? Where the tickets go instead to the mods, and if it's not in their jurisdiction to decide how to answer, THEN they send it to MrBasil. I think this would work a lot better, considering MrBasil is the only one currently who answers, which usually has far too long a wait.[/quote]
Trust me, I've pitched ideas similar to this several times even before becoming a mod, and nothing has happened since. He's got several reasons that I'm not at liberty to speak of.

@Pavchka: Considering how MrBasil is the only one who ever answers tickets, could a relay system be implemented? Where the tickets go instead to the mods, and if it's not in their jurisdiction to decide how to answer, THEN they send it to MrBasil. I think this would work a lot better, considering MrBasil is the only one currently who answers, which usually has far too long a wait. It would also take the load off from MrBasil, so it would be a win-win situation for him as well.

@kuora: My response wouldn't have been any different even if it was prior to my time on the staff. Being a mod doesn't silence or change one's opinion about the system.

The automatic response means that mrbasil's read the ticket, and either fixed the problem or has put it on his to-do list for a better time. Manually replying to every single ticket would make going through them a much lengthier task. The tickets aren't always given a personalized response unless he feels it's necessary or has any follow-up questions about the problem. I don't see why you need a "hi kuora, I love you and fixed everything <3" when the automatic response means the same outcome. There's no need for a manually-written response unless there's something more to say than "the issue's been looked at and has been or will be resolved."

If it's an urgent problem, PM a mod and see if they have the ability to fix the problem or offer a solution. If it's a major site issue or something, a mod (or still myself) can PM it to mrbasil to make absolutely sure he sees it sooner.

As far as suspension disputes go, I won't lie - now that medals are gone, it's pointless to even have that. The time's already been served usually before the ticket's read. That's the only thing I have a "problem" with.

[quote=kuora]Pffffft, 'tickets are better way to communicate with him'? That's like saying 'if you find a bug in-game, it is the best idea to send a ticket to Nexon'.
Communication is when both sides are... well, communicating, not the one side shouting in the other's ear but the other one not saying a thing. Tbh I think you should drop that bs, no offence.[/quote]

What would you do, assuming you wanted to do something, besides send a ticket to nexon if you found a bug?

Anyway, mrb isn't the quickest at responding to tickets, but by no means can he be compared to nexon's customer service. He's the only one reading tickets here, so yes, it takes longer. He has his own life and can do what he wants, when he wants. He has his active days and his inactive days. Is it a perfect system? No, but is it as bad as Nexon's? Definitely not. I have no reason to spread any "bs," and neither does Pav. There's nothing to gain from "lying" to people about this, but think what you want.

@jonalas1 On the meebo bar at the bottom of your screen (not on a phone or tablet, just computers), if you've been quoted recently, there's a button that says "Quoted" on it

He told me that normally he doesn't check his quoted tab. I tagged him once in a mod discussion and another mod told me that I'd be better off PMing him*, and then mrbasil confirmed that the quoted tab isn't a good way to get his attention.

He would probably look at it once in a blue moon, like if he makes a basil-related thread where he actually replies to users. But overall, tickets are the best way to talk to him.

Wow, some weird comments in this thread. People calling him names, people who'd do him serious physical harm if they ever met him in real life. O_O" Aren't you guys overreacting?

I don't know if MrBasil receives a notice if he's tagged. Since his account is connected to Meebo just like ours, I guess so. Quoting him the normal way doesn't work, you're sent back to the forum page if you try.
I wish he'd communicate with the people of Basil more, but these weird flames and threats don't really increase the chance of that happening. Until then... tickets. Also feel free to relate criticism to me. The more I receive, the more of an idea I get of the problem (something the moderators are largely left out of) so I can raise my voice. I also want to know what's going on.

Mr.basil... Hasnt really "communicated" much with the community for a while.

He pretty much only replies in his own threads where he asks specifically for feedback, it seems.