Think you can do a better job?
Well then here is your chance to do what you ALL say you can do better at.
Customer Support Representative
Location: El Segundo, CA
Job Code: 225
# of Openings: 2
Description
JOB TITLE: Customer Support Representative
REPORTS TO (Title): Associate Manager, Live Game Support
SUMMARY OF POSITION:
The Customer Support Representative uses ready made available tools to assist in the restoration of accounts, be it compensation or further. They are also responsible for answering of tickets and passing of judgment upon questioned accounts.
JOB RESPONSIBILITIES:
Review, organize and provide answers to all tickets based on Nexon America's company policy.
Report in-game, technical and investigation issues to Sr. Customer Support Representatives.
Maintain customer satisfaction.
Maintain competency and understanding of at least 25% of the assigned ticket queries.
Other duties as assigned.
JOB QUALIFICATION STANDARDS:
Work Experience
1+ year of work experience
Gaming experience preferred
Call center experience preferred
Knowledge/Skills
Good communication skills
Excellent writing skills
Good typing skills
Management has the right to add or change duties and job requirements at any time.
7 Comments • Newest first
If only I had previous work experience.
for nexon? i could so do that job...
but issue be it that... well nexon is so demanding with job status you have to work were they work live were they live...(the area)
if it wasn't so demanding i would so get that job...
[quote=Marissaurus]18+, I believe.[/quote]
Damn. If only I was 18. I would be all over this job too.
i thought most people wanted to be a GM? i'm sure everyone would rather just ban the known hackers and scammers instead of answering tickets. this world needs justice!
[quote=SodiumOH]- Good Typing skills
I can do Ctrl+c then ctrl+v like they do?[/quote]
I am surprised you didn't then, I was merely bringing this to surface. Very few times does an individual user of the site take the time to look into the careers section, and of all the jobs currently posted, this might be the easiest to get. So for anybody in that area of California, this would be a great opportunity to show Nexon that "You' can do a better job...seeing as a majority of the community feels ignored and let down due to the lack of customer service.
I am quite happy with the service I have received but I do know many people aren't pleased, so as I said before, "Here is your chance".
What is the minimum required age ?
- Good Typing skills
I can do Ctrl+c then ctrl+v like they do?