Ticket Summary Ticket #: 19000-964387 Email Notification: Yes Status: Closed by GM Date Created: 11/22/2011 12:43 PM PDT Last Updated: 6/8/2012 8:31 AM PDT
Ticket Description Game Selection: MapleStory Category: Game Related Sub-Category: Hacked Account Summary: my character are gone! Date of Incident: 10/29/2011 Last Login Date Before Loss: 10/28/2011 In Game Currency Lost: Scaina NX Lost: 100,000 Item(s) Lost: i lost vss clean and stormcaster glove and pink adventure cape and my character was missing after i login Details: i login 10/28/2011 that was last login and got hacked at 10/29/2011 and notice my character was missing,left with 509nx
Attachment:
Solution Solved: (6/8/2012 8:31 AM PDT) Dear Mapler,
Thank you for taking the time to write this ticket. I see that you currently have another ticket open about this issue.
This issue will be addressed in your most recent ticket.
Thank you for your understanding.
Sincerely,
GM Panthiro Nexon America Inc.
Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.
Actions This ticket has been closed, and you will not be able to add additional information. If you need to provide additional information regarding your issue, please submit a new ticket.
History Date Created Actions Contact Name Comment 6/8/2012 8:31 AM PDT Closed by GM GMPanthiro (see solution) 6/5/2012 10:37 AM PDT Customer Provided Info Amanda *** lost another Green sock,White sock,black old cuspion,Yellow snowshoe, 200k nx but hacker didn't hacked my character but item again 5/29/2012 3:48 PM PDT Follow Up System Ran Alert: Update. 5/22/2012 3:48 PM PDT Follow Up System Ran Alert: Update. 5/15/2012 3:45 PM PDT Follow Up System Ran Alert: Update. 5/8/2012 3:45 PM PDT Follow Up System Ran Alert: Update. 5/1/2012 3:42 PM PDT Follow Up System Ran Alert: Update. 4/24/2012 3:39 PM PDT Follow Up System Ran Alert: Update. 4/17/2012 3:36 PM PDT Follow Up System Ran Alert: Update. 4/10/2012 3:33 PM PDT Follow Up System Ran Alert: Update. 4/3/2012 3:33 PM PDT Follow Up System Ran Alert: Update. 3/27/2012 3:33 PM PDT Follow Up System Ran Alert: Update. 3/20/2012 3:30 PM PDT Follow Up System Ran Alert: Update. 3/13/2012 3:27 PM PDT Follow Up System Ran Alert: Update. 3/6/2012 5:24 PM PDT Follow Up System Ran Alert: Update. 2/28/2012 5:24 PM PDT Follow Up System Ran Alert: Update. 2/21/2012 5:21 PM PDT Follow Up System Ran Alert: Update. 2/14/2012 5:18 PM PDT Follow Up System Ran Alert: Update. 2/7/2012 5:15 PM PDT Follow Up System Ran Alert: Update. 1/31/2012 5:12 PM PDT Follow Up System Ran Alert: Update. 1/24/2012 5:09 PM PDT Follow Up System Ran Alert: Update. 1/12/2012 6:03 PM PDT Follow Up System Ran Alert: Update. 1/5/2012 6:03 PM PDT Follow Up System Ran Alert: Update. 12/29/2011 6:02 PM PDT Follow Up System Ran Alert: Update. 12/22/2011 5:45 PM PDT Comment Posted By GM GMTalia We are very sorry to hear that your account has been compromised. Let me first apologize for the delay in response, but we are still in the process of investigating your issue. I understand that this must be frustrating for you, but rest assured that we are doing everything we can to resolve your issue as quickly as possible. We hope to have a resolution for you early in 2012.
This ticket will be left open throughout this process. If you have any additional questions or concerns you may add comments to this ticket, and we will provide updates as they become available.
In the meantime, we would like to show our appreciation for your patience with a gift of 5,000 NX credited to your account. This NX can be used in any of our games and will be available in your account in the next seven to 10 business days.
Sincerely,
Lead GM Talia Nexon America, Inc.
Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.
12/16/2011 8:56 PM PDT Follow Up System Ran Alert: Email Notification Sent. 12/13/2011 12:46 PM PDT Follow Up System Ran Alert: Notice Sent. 12/7/2011 11:54 AM PDT Customer Provided Info Amanda *** this happened in scaina all my item is missing help =( 12/6/2011 12:45 PM PDT Follow Up System Ran Alert: Notice Sent. 11/29/2011 12:44 PM PDT Follow Up System Ran Alert: Notice Sent. 11/23/2011 12:44 PM PDT Follow Up System Ran Alert: Email Notification Sent.
Ticket Summary Ticket #: 19000-1360846 Email Notification: Yes Status: Solution Accepted Date Created: 6/5/2012 6:02 PM PDT Last Updated: 6/8/2012 8:49 AM PDT
Ticket Description Game Selection: MapleStory Category: Game Related Sub-Category: Hacked Account Summary: about 1 year ago hacked account Date of Incident: 1/29/12 Last Login Date Before Loss: 1/28/12 In Game Currency Lost: 20,000,000 NX Lost: 200,000 Item(s) Lost: Smiling mask, White sock,yellow sock,Green sock,Yellow snowshoe etc Details: about 1 year ago there is no solution from past month or so i got hacked again at 1/29/12 and still no sign for details what going on and compensation? Attachment:
Solution Solved: (6/8/2012 8:41 AM PDT) Hey Amanda!
Thank you for contacting us today. I've read your previous ticket and understand that you lost several items when your account was compromised. I sincerely apologize for the delay in my response.
Unfortunately, we are not able to recover the lost Mesos and items; however, as a token of thanks for being a loyal player, we have gifted your account with 125,000 MaplePoints. We hope that this will help you recover and get you back to enjoying the game.
Please allow 24 hours for the MaplePoints to be available on your account. Again, we apologize for the inconvenience and thank you for understanding.
Your account may have been compromised by a malicious website designed to steal account information. A keylogger may also have been installed on your computer. I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed. Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here: http://maplestory.nexon.net/Support/Security.aspx
Sincerely,
GM Panthiro Nexon America Inc.
Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.
Actions This ticket has been closed, and you will not be able to add additional information. If you need to provide additional information regarding your issue, please submit a new ticket.
History Date Created Actions Contact Name Comment 6/8/2012 8:49 AM PDT Solution Accepted Amanda *** Thank you nexon, with 125k maple point should help me bring it back what have i done from past or rebuild again till now on and change my account information
Thanks nexon. 6/8/2012 8:41 AM PDT Solution Suggested GMPanthiro (see solution) 6/6/2012 6:04 PM PDT Follow Up System Ran Alert: Email Notification Sent.
[quote=EddyKorea]What does it matter to you if they send fake tickets?[/quote]
Cause they spam the ticket inbox and people who are having real problems dont get help. Someone who REALLY got hacked wont be able to get help. see a whole bunch of fake tickets are sent and then nexon's workers attend to those instead of REAL tickets. lmao
7 Comments • Newest first
@haventie: sound like after 7 or 10 days resubmit ticket again that sucks for you giving you no compensation, sorry to hear that
@haventie: mine was response in 3 days
Ticket Summary
Ticket #: 19000-964387
Email Notification: Yes
Status: Closed by GM
Date Created: 11/22/2011 12:43 PM PDT
Last Updated: 6/8/2012 8:31 AM PDT
Ticket Description
Game Selection: MapleStory
Category: Game Related
Sub-Category: Hacked Account
Summary: my character are gone!
Date of Incident: 10/29/2011
Last Login Date Before Loss: 10/28/2011
In Game Currency Lost: Scaina
NX Lost: 100,000
Item(s) Lost: i lost vss clean and stormcaster glove and pink adventure cape and my character was missing after i login
Details: i login 10/28/2011 that was last login and got hacked at 10/29/2011 and notice my character was missing,left with 509nx
Attachment:
Solution
Solved:
(6/8/2012 8:31 AM PDT)
Dear Mapler,
Thank you for taking the time to write this ticket. I see that you currently have another ticket open about this issue.
This issue will be addressed in your most recent ticket.
Thank you for your understanding.
Sincerely,
GM Panthiro
Nexon America Inc.
Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.
Actions
This ticket has been closed, and you will not be able to add additional information. If you need to provide additional information regarding your issue, please submit a new ticket.
History
Date Created Actions Contact Name Comment
6/8/2012 8:31 AM PDT Closed by GM GMPanthiro (see solution)
6/5/2012 10:37 AM PDT Customer Provided Info Amanda *** lost another Green sock,White sock,black old cuspion,Yellow snowshoe, 200k nx but hacker didn't hacked my character but item again
5/29/2012 3:48 PM PDT Follow Up System Ran Alert: Update.
5/22/2012 3:48 PM PDT Follow Up System Ran Alert: Update.
5/15/2012 3:45 PM PDT Follow Up System Ran Alert: Update.
5/8/2012 3:45 PM PDT Follow Up System Ran Alert: Update.
5/1/2012 3:42 PM PDT Follow Up System Ran Alert: Update.
4/24/2012 3:39 PM PDT Follow Up System Ran Alert: Update.
4/17/2012 3:36 PM PDT Follow Up System Ran Alert: Update.
4/10/2012 3:33 PM PDT Follow Up System Ran Alert: Update.
4/3/2012 3:33 PM PDT Follow Up System Ran Alert: Update.
3/27/2012 3:33 PM PDT Follow Up System Ran Alert: Update.
3/20/2012 3:30 PM PDT Follow Up System Ran Alert: Update.
3/13/2012 3:27 PM PDT Follow Up System Ran Alert: Update.
3/6/2012 5:24 PM PDT Follow Up System Ran Alert: Update.
2/28/2012 5:24 PM PDT Follow Up System Ran Alert: Update.
2/21/2012 5:21 PM PDT Follow Up System Ran Alert: Update.
2/14/2012 5:18 PM PDT Follow Up System Ran Alert: Update.
2/7/2012 5:15 PM PDT Follow Up System Ran Alert: Update.
1/31/2012 5:12 PM PDT Follow Up System Ran Alert: Update.
1/24/2012 5:09 PM PDT Follow Up System Ran Alert: Update.
1/12/2012 6:03 PM PDT Follow Up System Ran Alert: Update.
1/5/2012 6:03 PM PDT Follow Up System Ran Alert: Update.
12/29/2011 6:02 PM PDT Follow Up System Ran Alert: Update.
12/22/2011 5:45 PM PDT Comment Posted By GM GMTalia
We are very sorry to hear that your account has been compromised. Let me first apologize for the delay in response, but we are still in the process of investigating your issue. I understand that this must be frustrating for you, but rest assured that we are doing everything we can to resolve your issue as quickly as possible. We hope to have a resolution for you early in 2012.
This ticket will be left open throughout this process. If you have any additional questions or concerns you may add comments to this ticket, and we will provide updates as they become available.
In the meantime, we would like to show our appreciation for your patience with a gift of 5,000 NX credited to your account. This NX can be used in any of our games and will be available in your account in the next seven to 10 business days.
Sincerely,
Lead GM Talia
Nexon America, Inc.
Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.
12/16/2011 8:56 PM PDT Follow Up System Ran Alert: Email Notification Sent.
12/13/2011 12:46 PM PDT Follow Up System Ran Alert: Notice Sent.
12/7/2011 11:54 AM PDT Customer Provided Info Amanda *** this happened in scaina all my item is missing help =(
12/6/2011 12:45 PM PDT Follow Up System Ran Alert: Notice Sent.
11/29/2011 12:44 PM PDT Follow Up System Ran Alert: Notice Sent.
11/23/2011 12:44 PM PDT Follow Up System Ran Alert: Email Notification Sent.
Ticket Summary
Ticket #: 19000-1360846
Email Notification: Yes
Status: Solution Accepted
Date Created: 6/5/2012 6:02 PM PDT
Last Updated: 6/8/2012 8:49 AM PDT
Ticket Description
Game Selection: MapleStory
Category: Game Related
Sub-Category: Hacked Account
Summary: about 1 year ago hacked account
Date of Incident: 1/29/12
Last Login Date Before Loss: 1/28/12
In Game Currency Lost: 20,000,000
NX Lost: 200,000
Item(s) Lost: Smiling mask, White sock,yellow sock,Green sock,Yellow snowshoe etc
Details: about 1 year ago there is no solution from past month or so i got hacked again at 1/29/12 and still no sign for details what going on and compensation?
Attachment:
Solution
Solved:
(6/8/2012 8:41 AM PDT)
Hey Amanda!
Thank you for contacting us today. I've read your previous ticket and understand that you lost several items when your account was compromised. I sincerely apologize for the delay in my response.
Unfortunately, we are not able to recover the lost Mesos and items; however, as a token of thanks for being a loyal player, we have gifted your account with 125,000 MaplePoints. We hope that this will help you recover and get you back to enjoying the game.
Please allow 24 hours for the MaplePoints to be available on your account. Again, we apologize for the inconvenience and thank you for understanding.
Your account may have been compromised by a malicious website designed to steal account information. A keylogger may also have been installed on your computer. I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed. Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:
http://maplestory.nexon.net/Support/Security.aspx
Sincerely,
GM Panthiro
Nexon America Inc.
Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.
Actions
This ticket has been closed, and you will not be able to add additional information. If you need to provide additional information regarding your issue, please submit a new ticket.
History
Date Created Actions Contact Name Comment
6/8/2012 8:49 AM PDT Solution Accepted Amanda *** Thank you nexon, with 125k maple point should help me bring it back what have i done from past or rebuild again till now on and change my account information
Thanks nexon.
6/8/2012 8:41 AM PDT Solution Suggested GMPanthiro (see solution)
6/6/2012 6:04 PM PDT Follow Up System Ran Alert: Email Notification Sent.
imma gonna rewrite like 4 tickets to make them pay
1mMP here i come
I would've lol'd if one of those fake gm's made this thread. But alas, t'is not the case
[quote=EddyKorea]What does it matter to you if they send fake tickets?[/quote]
Cause they spam the ticket inbox and people who are having real problems dont get help. Someone who REALLY got hacked wont be able to get help. see a whole bunch of fake tickets are sent and then nexon's workers attend to those instead of REAL tickets. lmao
oh nvm then
ignore this post
edit: nvm then