can anyone tech savy please help me?
So I have had this problem for a while that my computer will just buzz randomly when I am playing Maplestory freeze, and just restart with the occasional BSoD but it doesn't really say the reason why at the top.
However I do get this message upon restarting.
Problem signature:
Problem Event Name: BlueScreen
OS Version: I'm not allowed to post it..
Locale ID: 1033
Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8007C94518
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:WindowsMinidump41914-43383-01.dmp
C:UsersAnthonyAppDataLocalTempWER-97719-0.sysdata.xml
I have googled this and even asked around the microsoft forums but they weren't much help. I was hoping I would be able to get some generous people here to describe what really is going on and help me. It's weird because I have no problems playing hearthstone, Gunz2, or league of legends but I do get it from Maplestory and Vindictus. I really hope to get some help here thanks!
11 Comments • Newest first
[quote=BobR]That's really odd... sounds like Windows is being bad.
Another thing to try would be to hit the F8 key right after turning the computer on and keep hitting it until the "Safe Mode" menu comes up before Windows actually boots up.
Some versions of Windows have an option on that menu to turn off the automatic restart function. Select that line and hit Enter, then the computer should restart normally, but with the auto-restart turned off. Maybe that way would convince Windows to cooperate.[/quote]
Hmm weird.. I went to safe mode and it was already unchecked, also I haven't gotten the BSoD lately either. :I
[quote=Aristoshero]The weird thing is is that I did uncheck the auto restart box but still when I was at the BSoD it still didn't give me time and restarted anyway.[/quote]
That's really odd... sounds like Windows is being bad.
Another thing to try would be to hit the F8 key right after turning the computer on and keep hitting it until the "Safe Mode" menu comes up before Windows actually boots up.
Some versions of Windows have an option on that menu to turn off the automatic restart function. Select that line and hit Enter, then the computer should restart normally, but with the auto-restart turned off. Maybe that way would convince Windows to cooperate.
[quote=BobR]@Aristoshero: Ah, I see... the Basilmarket filter probably thought all the zeros and dots were an IP address, which isn't allowed. That happens to me a lot too.
The sound locking up like that might indicate a sound driver problem, although that's very unlikely to be the cause of the overall problem.
But it's easy enough to try updating your sound drivers, or re-installing them just in case they've become corrupted somehow.
This page shows how to turn off the "Automatic Re-start" in Windows that causes your computer to quickly reboot when there's a blue-screen error so you can see the error page and write down the actual error code that's causing the crashes and reboots: http://pcsupport.about.com/od/windows7/ht/automatic-restart-windows-7.htm
Then when the computer crashes, there should be a "STOP: 0000000 (00000000x00, ... ) line on the blue screen near the bottom of the page.
The number after the "STOP:" is important, it can help diagnose what the problem is if it's being caused by something recognizable.
However, the crash dump that comes up now after a crash does indicate the STOP: code will turn out to be 124, which generally indicates a hardware problem in the computer. It seems to be mostly related to overclocking, old/corrupted drivers, bad RAM, or as Burning suggested, overheating.
This page gives some suggestions about what to check out for 124 errors:
http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html
It's odd that only those two Nexon games seem to trigger the problem. Neither of them should be very "stressing" on the hardware, and I'd expect if it was heat related it would affect almost any game you'd play if Maplestory does it.[/quote]
The weird thing is is that I did uncheck the auto restart box but still when I was at the BSoD it still didn't give me time and restarted anyway.
@Aristoshero: Ah, I see... the Basilmarket filter probably thought all the zeros and dots were an IP address, which isn't allowed. That happens to me a lot too.
The sound locking up like that might indicate a sound driver problem, although that's very unlikely to be the cause of the overall problem.
But it's easy enough to try updating your sound drivers, or re-installing them just in case they've become corrupted somehow.
This page shows how to turn off the "Automatic Re-start" in Windows that causes your computer to quickly reboot when there's a blue-screen error so you can see the error page and write down the actual error code that's causing the crashes and reboots: http://pcsupport.about.com/od/windows7/ht/automatic-restart-windows-7.htm
Then when the computer crashes, there should be a "STOP: 0000000 (00000000x00, ... ) line on the blue screen near the bottom of the page.
The number after the "STOP:" is important, it can help diagnose what the problem is if it's being caused by something recognizable.
However, the crash dump that comes up now after a crash does indicate the STOP: code will turn out to be 124, which generally indicates a hardware problem in the computer. It seems to be mostly related to overclocking, old/corrupted drivers, bad RAM, or as Burning suggested, overheating.
This page gives some suggestions about what to check out for 124 errors:
http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html
It's odd that only those two Nexon games seem to trigger the problem. Neither of them should be very "stressing" on the hardware, and I'd expect if it was heat related it would affect almost any game you'd play if Maplestory does it.
[quote=BobR]You said the computer will "buzz" before it shuts down.. where does the sound come from..?
Is it coming from the speakers.. or from the insides of the computer...?
And why aren't you allowed to tell us you have Windows 7..?[/quote]
I'm not quite sure why I wasn't allowed to have it when I posted, it had to do with IP or something. As for the buzzing noise it is coming from the speakers from my monitor when it happens. To be extra clear it is not coming from my desktop itself.
[quote=Aristoshero]I ran the program you advised and it seems like my temperature seems to be under 70 degrees Celcius, would there be any other reasons why this problem is occurring?[/quote]
Right now, none that I am too sure of. The fact that your computer BSoDs during just two games as you describe in itself is rather unusual.
You could try a processor torture test to force it to produce maximum heat and see if that causes temperatures to see how high temperatures will rise or if the system BSoDs. This will help determine if the problem is exclusive to Maplestory and Mabinogi.
http://www.mersenne.org/download/index.php
This is Prime95, a popular program to test the stability of a processor overclock. The failsafes built into a processor both on the hardware and software level will prevent damage from heat or the like...that's what some BSoDs are. The way how Prime95 works is that each core on the processor will calculate prime numbers at the maximum processing throughput. It can be stopped by clicking 'Test' in the top left corner.
You said the computer will "buzz" before it shuts down.. where does the sound come from..?
Is it coming from the speakers.. or from the insides of the computer...?
And why aren't you allowed to tell us you have Windows 7..?
[quote=Burning]This is actually very important. The cooler may have been improperly seated or some other related mistake.
I want you to download and install SpeedFan which will reveal what your processor temperatures look like.
www.almico.com/speedfan449.exe
If you see core temperatures rising above 70 degrees Celcius, take notice. Sealed water coolers normally shouldn't go above 50-60*C under load depending on the model.[/quote]
I ran the program you advised and it seems like my temperature seems to be under 70 degrees Celcius, would there be any other reasons why this problem is occurring?
[quote=Aristoshero]If it is important I have liquid cooling and the pc is from IBuyPower.[/quote]
This is actually very important. The cooler may have been improperly seated or some other related mistake.
I want you to download and install SpeedFan which will reveal what your processor temperatures look like.
www.almico.com/speedfan449.exe
If you see core temperatures rising above 70 degrees Celcius, take notice. Sealed water coolers normally shouldn't go above 50-60*C under load depending on the model.
[quote=Burning]http://answers.microsoft.com/en-us/windows/forum/windows_7-system/getting-blue-screen-error-code-124-on-windows-7/a90b0860-235c-4541-81cf-346bca661c24
Overheating is documented as the most likely cause.
However, stating the occurrences happen while playing Maplestory and Vindictus, but not the other games suggests that Nexon software could be causing the Minidump corruption. I do not know if Maplestory and Vindictus have any software because I have never played the latter. Someone else will have to tell me if Vindictus uses BlackCipher or Pando Media Booster.[/quote]
I actually checked my programs apparently I don't have Pando Media Booster. I don't remember but doesn't that only help with installing and such, maybe I need it? I also checked that thread thank you but I actually have formatted my computer about 6 times and have cleaned it. If it is important I have liquid cooling and the pc is from IBuyPower.
http://answers.microsoft.com/en-us/windows/forum/windows_7-system/getting-blue-screen-error-code-124-on-windows-7/a90b0860-235c-4541-81cf-346bca661c24
Overheating is documented as the most likely cause.
However, stating the occurrences happen while playing Maplestory and Vindictus, but not the other games suggests that Nexon software could be causing the Minidump corruption. I do not know if Maplestory and Vindictus have any software because I have never played the latter. Someone else will have to tell me if Vindictus uses BlackCipher or Pando Media Booster.