Mass Tickets to Nexon
[header][b] Please, if you have nothing good to say about this thread, just don't say it. Please direct your attention off arguing for or against this. Do what YOU want, I don't care if you don't but it will be helpful if you do. [/b][/header]
[b]As you may know, the recent hacking is exploding, and many people are getting hacked.[/b]
[b]Yet Nexon still don't imply a simple system into their login, email confirmation.[/b]
In my opinion, that would be the most efficient way to secure account information, meaning that only if you have access to your email can you login to the site. This, of course, is kind of like alt-codes, posted around Basil lately, except a much more convenient and official way.
[b] And also, if you want to, submit a complaint to the BBB, just follow the guidelines below, they'll listen to them more than 1000 tickets of complaint. [/b]
[header]Ticket you can send to Nexon[/header]
[b]So here is the ticket, you should edit it a bit, so that they are not all the same, but you get the idea:[/b]
Game Selection: Maplestory
Category: Account Information
Sub-Category: Personal Information
Summary: Regarding the latest account hackings
As you may be aware of, a lot of account information has been exploited due to the lack of security provided by Nexon America.
Because of the lack of security, a lot of players are discouraged to buy NX due to the insecurity.
One easy way to protect against this account hacking is to have a optional email confirmation system. This system works by only allowing the log in to the website via email. First, the user inputs the information onto the Nexon website. They will then get directed to a page that contains a form box that will require the exclusive security code received in their email. They then input the code into the form box to safely log into the website. This is effective, as a lot of hackers do not have successful email hacks.
Another way is to have an option mobile phone version of the above system, though make it optional due to the inaccessibility that some users have to a mobile.
Encryption of data sent to the server will also be useful to the security of the Nexon user. Hackers have shown that they can easily obtain information from the server and they were able to successfully log into the subjected account. Encryption will definitely bring the average user's confidence up, and will provide a boost to the community.
This is vital if we are to fix the problems with the economy, as this will discourage hackers and eventually drive them away from they game, fixing most hacking issues in existence at this time.
Thank you for having time to look at this post, and I hope this will help drive the future of Nexon and Maplestory.
[header] What else can you do?[/header]
[b]So basically, edit a few sentences, and it'll sound like a community action. Make sure you only mention a bit about Nexon cards, or else it'll sound fishy.[/b]
And here are a few other easy things you can do:
[*][b]Support this link: http://forum.nexon.net/MapleStory/forums/thread/8455312.aspx[/b]
[*][b]Report to the BBB: https://www.bbb.org/file-a-complaint/[/b]
And here is a bit to help you with the BBB (Note: The posted phone number is NOT to be used by you guys, but to be used by the BBB. Do NOT call them, it is my liability to tell you):
[header][b]BBB information[/b][/header]
Company Information:
Nexon America, Inc.
137 North Larchmont Blvd.
Los Angeles, CA 90004
Website: http://www.nexon.net/
Phone: (213) 858-5930
Complaint Text
After months of complaint, they still ignore complaints. Many players are getting hacked because of their weak security and the questionable way that they store data in their databases. It can be easily reached because of lack of encryption between the user's computer and the server. Many players have but hundreds of dollars into the game, only to be hacked. This is a outrage, as they are putting such a low amount of security for such a large amount of money.
Many have asked for an encryption of their information but this has not been answered for a year.
Many have asked for an optional Log in Email confirmation system, and this has not been answered for two months.
Many have asked for an optional Log in Mobile Phone confirmation system, and this has not been answered for two months.
Hackers are easily able to steal the money that the users have put into this service because of the lack of security and the easiness of the information to be stolen from their servers. Because the connection is not encrypted, every time a player logs in, they are subjecting their information, containing their large sum of money, to be stolen by hackers in plain text. Encryption is used by every banking system, why shouldn't it be used in their system with the money put into each user's account.
Resolution Sought: They need to heighten their security systems by putting extra layers of security into their login system, encrypting the data that is sent to their servers, and also take some liability for their actions and admitting that they have a weak security system instead of ignoring user's feedback.
The encryption is important, as log in information is stored in plain text on their servers.
An Email Confirmation system is important, as it will allow only the user to access their account.
Date Problem Started: 9/1/2011
Date of Transaction: 10/1/2011
Amount in Dispute: (insert how much you spent on the game)
Invoice Number:
Complaint Type: Guarantees or Warranty Issues
Product or Service: Gaming service, selling in-game cash for real money.
20 Comments • Newest first
[quote=NinjaSinDX]You do realize that the majority of the people that are getting hacked are from hackers that actually access the "Weak security" server and take
the players info right? Honestly we could agree that nexon has a weak security system that causes like 20 people to be hacked each day or so...[/quote]
Don't spew cow feces at my face. You're making assumptions, and you know what? I can make them too. I mentioned this hacking exploit to a very powerful hacker that I have close relations with. What did he do? He burst out laughing at how ridiculous it was. He said out of all the people he's hacked, about well over half of them had their passwords as the IGN of one of their characters, the other ones had some stupid, easily guessable word. Maybe he was faking it, trying to make me believe that there's no exploit when there really is, but it's all just assumptions, and you seem to love them, so here you go.
[quote=iguy]What the hell? LOL. You actually want compensation for getting hacked? Well this thread just got a whole lot funnier.
Except almost every single glitch that has ever happened in this game has ended in maple points and tons of 2x events. Game's wasting your time, right? Well they're halving the time that you're wasting on it. That's the biggest gift you could get.
Equips are taken because people are stupid and irresponsible. Not because of Nexon's security. If you keep your password strong and up to date, take good care of your account, and don't flaunt your equips in Item Smegas every five seconds, you won't get hacked. I know this because I have a LOT of people in my guild with over 170% in their stats, have a lot of connections, and haven't been hacked.
Because you are, and if you deny it, then you really have no right to make a thread like this, as it's for all the wrong reasons.
Do you realize how UNFAIR it is if every time you got hacked, your items got doubled? (Hacker gets the old ones, and you get compensated)
Do you know just how much worse the economy would be if that happened? I guarantee you that 'bogus hackings' would occur as a result of this, and Nexon would end up being a charity.
Good for you for moving on.[/quote]
You do realize that the majority of the people that are getting hacked are from hackers that actually access the "Weak security" server and take
the players info right? Honestly we could agree that nexon has a weak security system that causes like 20 people to be hacked each day or so...
[quote=mathgeek147]What if they dont remember their email adress? or loss their phone?[/quote]
The system would be made completely optional.
i like you @iguy
[quote=NinjaSinDX]Alot of people have been complaining to nexon for a long time? Does nexon even give reasonable compensation for those who got hacked?No.[/quote]
What the hell? LOL. You actually want compensation for getting hacked? Well this thread just got a whole lot funnier.
[quote=NinjaSinDX]Does nexon give compensation to those who lost alot of money from that glitch that came out right around as chaos patch was here?No...[/quote]
Except almost every single glitch that has ever happened in this game has ended in maple points and tons of 2x events. Game's wasting your time, right? Well they're halving the time that you're wasting on it. That's the biggest gift you could get.
[quote=NinjaSinDX]And theirs alot more things people complained about but nexon just sits on their but and acts like 5k maple points is really going to make up for all the equips that were taken thanks to the lack of security nexon has.[/quote]
Equips are taken because people are stupid and irresponsible. Not because of Nexon's security. If you keep your password strong and up to date, take good care of your account, and don't flaunt your equips in Item Smegas every five seconds, you won't get hacked. I know this because I have a LOT of people in my guild with over 170% in their stats, have a lot of connections, and haven't been hacked.
[quote=NinjaSinDX]Apperantly we cant do anything since in the terms it says "You are responsible for getting "hacked".[/quote]
Because you are, and if you deny it, then you really have no right to make a thread like this, as it's for all the wrong reasons.
Do you realize how UNFAIR it is if every time you got hacked, your items got doubled? (Hacker gets the old ones, and you get compensated)
Do you know just how much worse the economy would be if that happened? I guarantee you that 'bogus hackings' would occur as a result of this, and Nexon would end up being a charity.
[quote=NinjaSinDX]Well i guess that means nexon isnt getting money from me anymore lol...[/quote]
Good for you for moving on.
maple =/= nexon's only money source..... even if every1 on ms stop buying nx they will still be making alot of money >_>
[quote=NinjaSinDX]Alot of people have been complaining to nexon for a long time? Does nexon even give reasonable compensation for those who got hacked?No.Does nexon give compensation to those who lost alot of money from that glitch that came out right around as chaos patch was here?No...And theirs alot more things people complained about but nexon just sits on their but and acts like 5k maple points is really going to make up for all the equips that were taken thanks to the lack of security nexon has.Apperantly we cant do anything since in the terms it says "You are responsible for getting "hacked".Well i guess that means nexon isnt getting money from me anymore lol...[/quote]
This is different, before it was little glitches and stuff that didn't affect all players. This is something that can affect everyone including you. All those other complaints were never as big as this one.
[quote=FlashedBlaze]@iguy:
When people complain a company does something about it. It's as simple as that. The more we pressure them to do something about it the faster the issue will be resolved.[/quote]
You know what? Set up petitions, do whatever the hell you like, I'm not stopping you, I'm just saying [b]spamming their ticketing system isn't the way to do it.[/b]
How are you any different from the hackers you're trying to get rid of if you're denying compensation to people with easily solvable problems, and hindering Nexon's abilities to detect other glitches?
[quote=FlashedBlaze]When BannedStory got taken down a lot of people complained. Petitions were set up, youtube videos were made, people set tickets. And what happened? They brought it back.[/quote]
Yeah, after three years...
[quote=FlashedBlaze]As for the glitches let's be honset. You are 10x better off getting support of BasilMarket than the actual ticket system.[/quote]
Hypocrite. You insult and mock their ticketing system, yet push for it's use to get your problems solved? Good one.
[quote=FlashedBlaze]The game is in a state of panic.... there is no denying that. 30% of my alliance has been hacked. There is about 20 hack threads a day and those are simply the people who choose to make a hack thread.[/quote]
Please, don't exaggerate, it won't help anything. Intentionally causing panic through false information doesn't mean the game is in a state of panic.
This game is far from being on solid ground, but we aren't in a state of panic. We've had worse exploits than this, and uselessly making the problem bigger than it is won't help anyone.
EDIT @ your edit: Thing is, obviously the loss in NX revenue hasn't met the cost for a security update. Contrary to popular belief, Nexon isn't the spawn of satan with the sole desire to waste your time. If it was profitable for them, they would have done it already.
@xlDanteIx: Lol. You don't know me very well, do you?
[quote=FlashedBlaze]@iguy:
When people complain a company does something about it. It's as simple as that. The more we pressure them to do something about it the faster the issue will be resolved. When BannedStory got taken down a lot of people complained. Petitions were set up, youtube videos were made, people set tickets. And what happened? They brought it back. As for the glitches let's be honset. You are 10x better off getting support of BasilMarket than the actual ticket system.
The game is in a state of panic.... there is no denying that. 30% of my alliance has been hacked. There is about 20 hack threads a day and those are simply the people who choose to make a hack thread.
And to reply to your "good reason"
People get hacked. They quit MapleStory. Nexon loses customers.
If they improve their security less people get hacked. More people play MapleStory and aren't afraid to buy NX. Nexon is a business and a part of a business's goal is to make profit.[/quote]
Alot of people have been complaining to nexon for a long time? Does nexon even give reasonable compensation for those who got hacked?No.Does nexon give compensation to those who lost alot of money from that glitch that came out right around as chaos patch was here?No...And theirs alot more things people complained about but nexon just sits on their but and acts like 5k maple points is really going to make up for all the equips that were taken thanks to the lack of security nexon has.Apperantly we cant do anything since in the terms it says "You are responsible for getting "hacked".Well i guess that means nexon isnt getting money from me anymore lol...
What if they dont remember their email adress? or loss their phone?
@iguy:
When people complain a company does something about it. It's as simple as that. The more we pressure them to do something about it the faster the issue will be resolved. When BannedStory got taken down a lot of people complained. Petitions were set up, youtube videos were made, people set tickets. And what happened? They brought it back. As for the glitches let's be honset. You are 10x better off getting support of BasilMarket than the actual ticket system.
The game is in a state of panic.... there is no denying that. 30% of my alliance has been hacked. There is about 20 hack threads a day and those are simply the people who choose to make a hack thread.
And to reply to your "good reason"
People get hacked. They quit MapleStory. Nexon loses customers.
If they improve their security less people get hacked. More people play MapleStory and aren't afraid to buy NX. Nexon is a business and a part of a business's goal is to make profit.
@ iguy, If you don't want to submit a ticket, try the BBB, they're much more powerful than us.
[quote=FlashedBlaze]We aren't trolling Nexon? Wait till you get hacked and let's see how you feel that you lost all your hard work just because the company is too lazy to encrypt their data.[/quote]
Why should they? Give them one good reason.
[quote=AiLoveYeu]even though i like the idea of trolling nexon some ppl accually have legit tickets that need to be answered (even though nexon doesnt) so i kinda cbf[/quote]
We aren't trolling Nexon? Wait till you get hacked and let's see how you feel that you lost all your hard work just because the company is too lazy to encrypt their data.
[quote=FlashedBlaze]You think the IT guys are the ones who reply to the ticket system? LOL[/quote]
How the hell did you come to that conclusion...?
First of all, Nexon [B]does not[/b] have a dedicated ticketing system, as stated by Hime a thousand times, so it's actually very likely that it is indeed the programmers and devs who are answering our tickets.
That aside, I wasn't implying it at all. What I was attempting to say was that by flooding their ticketing system, you block out other people's tickets for legitimate issues that aren't just people complaining about how they feel inadequate. You also run the risk of having them filter out all glitch based tickets, without even reading them, thanks to the spam.
Mass ticketing doesn't do ANYTHING good. It doesn't increase the chances of the problem being fixed, as the volume of complainers isn't going to make MapleStory a better designed game. You can thank Wizet for that, by the way.
@AiLoveYeu We're not trolling Nexon, we're asking them for a better system of security.
[quote=iguy]Yes, because when you flood their ticket system, reducing productivity, you're helping.[/quote]
You think the IT guys are the ones who reply to the ticket system? LOL
Yes, because when you flood their ticket system, reducing productivity, you're helping.
I am going to send my ticket right now. Seriously enough is enough.
[b]ALSO GUYS, DON'T BE LAZY! Send your tickets! Play your part in betching to Nexon till they fix this problem![/b]
I love the second sentence of the ticket. "Discouraged to buy nx".
Will do