free package from urban outfitters
Let me explain this as short as I can!
I ordered jacket/wallet/ring online JWR for short. The order didn't come after 2 weeks apparently it was delivered but never showed up at my door, so I sent an email and they asked whether to refund or return. I chose to refund it. "Return successful" email appears a day after or so. Then I get the order a month after I initially ordered it, and the order online is still 'refunded' I receive it in my mail (today).
Will I get charged for the order? It wasn't my fault, and we didn't sign any duties/taxes that I had to for my OTHER urban outfitters package, and ASOS package since it came to my mail rather than delivery to my house. So afterwards I talk to a lady in the live chat, gave her my order number, explain my situation, and she says that I can either "re-charge the package since I have it, or return it back to urban outfitters for a full refund" I'm so done with urban outfitters making these mistakes and possibly charging me.
So will I get charged once Canada Post tracks my package down and delivers a notice that I received it and re-charge me? The lady ended up NOT re-charging me though, because I asked another guy afterwards on the live chat.
There's a lot of packages that go in and out so I doubt they will.. but how do I know for sure? to convince my mom.
2 Comments • Newest first
It's not your fault though, it's their mistake.
[quote=blackwest]Complain and demand compensation for the troubles[/quote]
Technically I have it for free but what about the notice urban outfitters will get by Canada post that we received it from this address?