General

Rollback Storage Transfer Loss

I was transfering my best (common) items in this game to my new made Demon Slayer; 27 ATT Yellow marker, level 17 big bang ring 1 and 2, and my old Lilin's ring, and all the money (which was about a bit more than 300m) which I had on my main. Got rollbacked, I didn't really mind that much, but my main doesn't have these items anymore, and my DS also doesn't. Storage neither, they are just gone. I've heard about this before, and it SUCKS. What do I do now? any people experienced this, is there any chance (probably not, but still asking..) to get my items back?

Also, Nexon has been screwing everyone over (especially Scania) over the last few years, and the only compensation you MIGHT get, is 5k maplepoints. Customer service sucks, as a bot answers your submission to basically f yourself. and it only got worse. Not exaggerating. Maybe this is just time to stop..

January 11, 2012

20 Comments • Newest first

k00nerneer

[quote=uoid]They're gone forever. I've had the same problem a while ago lol, expect anything from nexon, even if it's them banning you for reporting a hacker.[/quote]

Nah it's probally just gona be 5k maple points which is fine with me haven't lost anything.

Reply January 26, 2012
hallrock

[quote=manoqueen]Your only good bet is to sue Nexon for money you lost. That is assuming you spent money on acquiring said items.[/quote]

As soon as you buy NX cash, it becomes a game currency and is no longer regarded as "real" money. He cannot sue Nexon for losing his items.

OT: I'm sorry to hear that. The best you can do is send Nexon a ticket with a description of the items you lost. I doubt they will reimburse you, but it's worth a try.

Reply January 26, 2012
iJumrz808

i've lost over 4.8b because of a storage glitch i lost 32 2h wep atk 50% scrolls which cost about 150m each. and evo 1 & 2 rings along with 800m meso.

Reply January 26, 2012
xxanbuxx

Id suggest reading the tos. Even if u spent real money all the money you had in the world they can do what they want with your items and character its their property. as for the items submit a ticket expect 5k maple points after 3 months of automated msgs.

Reply January 26, 2012
hirrho

Same thing happened to me awhile ago. I just platinum scissors of karma and transferred my htp from my db to my aran; I log off from my db, there was a lag before logging back on to my aran. I checked my storage and it was gone. I sent them a ticket about 4 months ago but all I'm getting are the auto-replies. :[ I was out like 700m and how ever much psoks are.

Reply January 26, 2012
nightdrks

i acctualy liked it i hammered my 7att earings and mchaosed it failed, then i crashed the slot was back it worked and now its 9att xD

Reply January 26, 2012
Akon1659

i reset my mushie then it crashed i got rb'd and i lost 10b+

Reply January 26, 2012
EvilAnnieXD

Didn't know about this storage crap.
Lost my 8% str rac mask, 12% str cape, 9% str shoes, and 12% str earrings.
Thx a lot Nexon

Reply January 26, 2012
aquamarine

Same thing happened to my friend earlier. He lost over 15b worth of his end-game equips when he put them in storage, all of which were items he spent over $600 cubing.

I feel like a rollback would be the best solution in this situation but that's obviously not going to happen, which means the lost items are gone forever..

Reply January 26, 2012
rickjames196

Awww chit i hope it didn't happen to me i think i put all my stuff to xfer em over grrr

Reply January 26, 2012
willyt69

Just don't play until the server stability is constant again, it's risky going on at the moment.

Reply January 26, 2012
Eukaraffe

Its kinda off topic, but has anyone gone through a weird rollback starting from last night?

Reply January 26, 2012
Ftash

[quote=manoqueen]This is why a lawsuit is in place. It's not about which part has the best lawyer, it's about making a stand against a company just POOFing your spent money. You buy stuff in MTS for REAL money, THEY get the REAL money, and POOF it's gone.

That is not legal. Especially not when you get FIVE thousand maplepoints as compensation for your, for instance, TWO THOUSAND DOLLARS.[/quote]

I know, and I don't want to be the 'oh, I will just start from scratch then..'-guy, but I've not really got a choice.. Buying a flight ticket to the US and trying to sue (while I'm not a US citizen), would be stupid and a waste of money too, thus, for me not worth it. Still, I lost ALOT of time just by this stupid thing. (it took me long to acquire those said items, and the Lilin's ring even could be considered rare and not obtainable anymore..)

I bought this 27ATT glove through MTS (Got the NX from MTS-merching) for about 40k NX = 40 dollars, while I did not directly buy it with real cash.. anyways I'm off for real now.

Reply January 11, 2012
Colorless

This is pure bull. Nexon's incompetency in game-management should have made their company go bankrupt but instead it's been gaining profit...

Reply January 11, 2012
JustBeCB

I heard it happens alot in Scania cause the 'slight' overpopulation.. Just dont use storage or transfer items when its very busy like now with all the DS-hype..

Reply January 11, 2012
Viork

[quote=Limitbreaker]Ok now I'm scared to xfer my items, I've spent too much on them and I'm not prepared to lose them >.<[/quote]

We don't ever get rolledback.

Reply January 11, 2012
Colorless

I lost 2,137,238,431 mesos in my storage that I took out to buy some stuff in FM.
How is taking away your customers' items fair, Nexon America?

This goes against their Terms of Service without giving an explanation.

Reply January 11, 2012
DevilJin221

i wonder if my items in storage are gone left it there overnight and i'm in computer class right now guess i'll check wen i get home

Reply January 11, 2012
Ftash

I'm going to quit for a while, since I've been browsing through basil just now and discovered that many people have had this exact same problem at crashes earlier. Sad thing is, Nexon won't do anything about it. I've never spend any real money on this game, plus I do not live in the US (but in Holland), so sueing would be basically impossible, or atleast, not worth it. I've been a 100% legit for over 6 years now, and have seen many many things such as hackers getting to level 200 in less than a week, and not getting banned at all. Time to try this too when I come back, since I don't even give a single F anymore anyways if I get banned.

edit: Or, actually, Nexon should fix this. This is ridiculous, alot of people lose their just spent money on this game, and get a loosy 5k maplepoints as compensation back. It doesn't make any sence at all, I cannot believe that they can get away with this, since ALOT people have this same issue. They won't even listen to what you have to say when you send a ticket. I'm off for now, poker night with friends. Cya all

Reply January 11, 2012 - edited
Dilbert868

[quote=manoqueen]Your only good bet is to sue Nexon for money you lost. That is assuming you spent money on acquiring said items.[/quote]

Don't ever even consider this option... you will get pooped on -.-

Reply January 11, 2012 - edited