Nexon Petition for a transparent review amp appeal system
People invest time, money and effort into a game and it's completely inappropriate and unprofessional in this day and age for a company to block an account without any explanation and no appeal, simply replying that they have proof that they won't release for privacy reasons even to the very person who's been impacted by their sanctions.
Customers have a right to know the specifics of what they're accused of and the evidence against them in order to make a competent appeal. For an American division of a company to fail to recognize Presumption of innocence as a fundamental human right is shameful.
Providing evidence should reduce the number of duplicate customer contacts, give a better customer experience and provide a level of transparency more on par with with the policies of other modern game production companies.
A simple change of the Terms of Service stating that in the event of account suspension the company and it's representatives reserve the right to make public any and all evidence they deem appropriate to justify the actions they took would be sufficient and is more than fair.
Video evidence could be uploaded to a dedicated YouTube channel where their viewership is monetized instead of stored internally at cost to the company with very little change to existing procedures. More personal and private information can be provided to the customer directly during appeals through the ticketing system.
No one should be tried and executed anonymously and/or without evidence or specifics of their crime and this is what the current policies amount to. It may just be video game characters that are getting executed but those characters can be representative of years of investment by their owner and should not be ripped away with callous disregard for the actual human element. That's un-American, that's uncivilized and that's unnecessary, so let's work towards something better.
[b]Sign the Petition! Even though it might not have an effect, just do it! You miss 100% of the shots you don't take.[/b]
http://www.change.org/petitions/nexon-america-reveal-your-evidence-against-banned-users-in-a-fair-review-appeal-system
4 Comments • Newest first
@PallyCookie Yeah, I do know a lot of companies do that. It's against a lot of things though. You are innocent until proven guilty. Not: Guilty until proven innocent.
signed btw
@NightCodex Lol hey
OT: A lot of people has been accused for hacking in the last few weeks while they are innocent. A lot of those people sent a ticket to nexon and got back a ticket from them saying they have footage of them hacking, but they say it's confidential so the 'victim' can't see it, which is of course not good...
Look here for a forum post where people complain about getting falsely banned: http://www.southperry.net/showthread.php?t=64432&highlight=False+Banning+Galore
@salutorious No, I didn't make one of those beginners. The people who did deserve to be banned.
But wouldn't you be pissed off when you get falsely banned and getting accused of hacking by nexon without even them showing you evidence?
Hey guildie ! (DutchImpact)
OT: hmmmm, if you get banned there must be a reason for it. If not you can always log a ticket/complain to Hime about it on the forums