General

Nexon asking for Pin?

Hi guys! So i was recently hacked and was told to reset all my information including my pic. I did everything that i was told to do on the nexon site and got to the point where it says to log in and create a new pic. So i log on and nexon is asking me to enter my PIN. I don't remember this! I haven't used it in over 3 years! Does anyone know how to get past this?

April 10, 2012

10 Comments • Newest first

MeiGuiHua

@jkl93211: I'm not sure if this will help but you can try ticketing nexon. I doubt they will reply

Reply April 11, 2012
jkl93211

[quote=wabisukex3]Signed in just to reply -
This happened to me recently. Instead of clicking on your world/char like you normally would. There should be an option to view all characters on the left. Click on that option and you should be able to proceed forward. I was able to change my PIC/PIN by selecting a character from a different world.

I suppose creating a new character in a new world should have similar results. Let me know if it works for you [/quote]

OH MY GOD IT WORKED! THANK YOU SO SOSOSOSOSO MUCH

Reply April 10, 2012
wabisukex3

Signed in just to reply -
This happened to me recently. Instead of clicking on your world/char like you normally would. There should be an option to view all characters on the left. Click on that option and you should be able to proceed forward. I was able to change my PIC/PIN by selecting a character from a different world.

I suppose creating a new character in a new world should have similar results. Let me know if it works for you

Reply April 10, 2012
jkl93211

[quote=MeiGuiHua]you can just log on from the site and click on "reset your PIC"[/quote]

I've tried and it says to log in game and make a new pic. But everytime i log in it asks for my pin which i dont remember x.x. this makes no sense! You click on the reset pic because you have forgotten it, but it's basically saying to make a new one you have to remember it!

Reply April 10, 2012
MeiGuiHua

you can just log on from the site and click on "reset your PIC"

Reply April 10, 2012
jstn

@jkl93211: yeah it sucks i have a couple accounts with the same problem, gave up on them

Reply April 10, 2012
jkl93211

[quote=jstn]you can't do anything except remember it, this is to confirm that it's really you from the past[/quote]

But i've already confirmed it was me from like 3 years ago! Nexon expects me to remember it?

Reply April 10, 2012
jstn

you can't do anything except remember it, this is to confirm that it's really you from the past

Reply April 10, 2012
jkl93211

[quote=KnightTale]Well maybe you can reset it by pressing on the reset password option? Of course you have to know your e-mail account.[/quote]

I have already tried. I also have confirmed the changing PIC option with my email address.

Reply April 10, 2012