General

Seriously nexon, stop copy pasting tickets -.-

I dont stop crashing on ms, then I sent a ticket about it.
My answer was this one:

[quote=ticket1]Greetings LuisaMaria,

A GM has suggested a solution for your ticket, which you may "accept" or "decline" by viewing the ticket on the Customer Support website. Please see below for more details.

A possible solution would be to reboot your computer and try again momentarily. If this does not help I would then suggest that you manually re-install the game from the official Nexon.net website.

Please make sure to use the "Add/Remove Programs" when deleting the game. Also select "Delete Files" by opening up Internet Explorer going to the "Tools" option and into `Internet options". There, go to the "General" tab, and then find the "Temporary Internet files" (should be close to the browsing history) and select "Delete files". Once it is clear, try to download the game again.

Make sure that you are using an updated version of Internet Explorer, it is a known issue that other browsers may have conflicting issues with our website. Also, make sure that you are downloading the client from the official Nexon.net website.

Please be sure to close all unnecessary programs prior to running the game. This may include Anti-Virus software and Spyware protection programs. You will need ensure that your Anti-Virus and Spyware protection programs do allow MapleStory and HackShield.

I hope this information helps in resolving your issue. If you find that your issue persists, please let us know by opening a new ticket.

Sincerely,

GM Awotia[/quote]

Then I answered again, telling that any of this worked
This was my second answer:

[quote=ticket2]Greetings LuisaMaria,

A GM has suggested a solution for your ticket, which you may "accept" or "decline" by viewing the ticket on the Customer Support website. Please see below for more details.

I'm sorry to hear you're experiencing difficulties with running MapleStory. Here are a few suggestions that might resolve your issue. If these tips don't help you please submit more information about your system and character and server he/she is on, and any error messages you got.

1) Close any extra applications before starting the game as they may interfere with our game clients. If you do not feel comfortable turning off your firewall or antivirus, we suggest configuring them appropriately to allow the game client to run.

2) Run a Virus/Spyware scan on your system to make sure that it is clean. Malicious programs can interfere with the game and compromise the security of your account.

3) Please make sure that you have DirectX 9.0c or better and that your video card drivers are up to date. More information about direct can be found in our "Game Download" section at Nexon.net/

For nVidia video card drivers: http://www.nvidia.com/content/drivers/drivers.asp

For ATI video card drivers: http://ati.amd.com/support/driver.html

4) Please make sure that Windows is configured to allow the execution of the game client. To verify this, click on your Start menu, Control Panel, Performance and Maintenance (if applicable) and then double click on System. Select the Advanced tab and click settings in the performance section. Once there, select the Data Execution Prevention tab and make sure that the game client is added if the second option is selected. Also make sure to click Apply and Ok if you make any changes.

5) If all of the above solutions do not resolve the issue, I suggest that you re-download the game client and then reinstall it. For best results, I recommend that you delete the folder the game is in and any other related files or icons before you reinstall the game. You can download the game client from our "Game Download" Section at www.nexon.net/

For MapleStory you might also try:

A) If you have problems with the patcher, we suggest downloading our manual patcher from our "Game Download" section at http://maplestory.nexon.net/

B) If all you see is a black screen or you get disconnected every time you enter the game, browse to your MapleStory folder and run the "Setup.exe". You will be prompted with a question. Click NO and the setup will run through various frequencies and attempt to find one that works for your monitor. When you see the MapleStory image during the test, press ALT-H to notify the setup that you are able to see it. Outdated video drivers can also cause this; refer to #3.

C) If you have Windows Vista / Windows 7, right click on your MapleStory icon (not the desktop shortcut) and select properties. Once in the properties, click on the compatibility tab, check the box that says "Run this program in compatibility mode for:" select Windows XP (Service Pack 2) from the drop down menu and click Apply. For best results, make sure to log on your computer as an administrator. If that does not work, then

When your computer prompts you with a message saying that MapleStory and the Windows 7 operating system have some known compatibility issues, you are given the choice to "look for solutions online" or "run program". Click "run program", and this should allow you to play MapleStory with no further issues. While this solution will help MapleStory function under Windows Vista/ Windows 7, please remember that it is still not fully compatible.

I hope this information helps in resolving your issue.
Sincerely,
GM Awotia [/quote]

Unfortunately nothing of this worked, I keep crashing, I had to denie this solution.
But then I got this answer (from another GM)

[quote=ticket3]Greetings LuisaMaria,

This ticket has been closed by a GM. Please see below for more details.

A possible solution would be to reboot your computer and try again momentarily. If this does not help I would then suggest that you manually re-install the game from the official Nexon.net website.

Please make sure to use the "Add/Remove Programs" when deleting the game. Also select "Delete Files" by opening up Internet Explorer going to the "Tools" option and into `Internet options" There, go to the "General" tab, and then find the "Temporary Internet files" (should be close to the browsing history) and select "Delete files" Once it is clear, try to download the game again.

Make sure that you are using an updated version of Internet Explorer, it is a known issue that other browsers may have conflicting issues with our website. Also, make sure that you are downloading the client from the official Nexon.net website.

Please be sure to close all unnecessary programs prior to running the game. This may include Anti-Virus software and Spyware protection programs. You will need ensure that your Anti-Virus and Spyware protection programs do allow MapleStory and HackShield.

I hope this information helps in resolving your issue. If you find that your issue persists, please let us know by opening a new ticket.

Sincerely,
GM Sulyth[/quote]

Like WTH!
This ticket is THE SAME as the first ticket.
Like seriously? -.-
I said tons of times that I tried EVERYTHING , reboot, reinstall, update drivers, etc etc etc
Why the hell they won't accept that its their problem, not mine?
oh well...