General

[quote=ltachifire]The only thing that was mentioned on the landing page was that it had to be a new account. Also that response seems extremely shady, are you sure it wasn't faked in any way? I don't see how they could tell if you were an existing player or not anyways.[/quote]

I'm sure they have their ways.

Has anyone yet to receive this award?

[quote=Malus]@ltachifire Actually, a fellow player contacted Nexon CS, and requested clarification regarding the promotional event.

__Hello Mapler,

Thank you for contacting Nexon America Customer Support. I am sorry that I was not able to assist you sooner and for any inconvenience you have experienced due to this issue.

I would like to inform you that, this promotion is for only new player. This means player should not have have any associated Nexon account. Unfortunately, our records indicate that you have an existing account with Nexon America. Due to this, you do not qualify for this promotion.

Take care and thank you for your understanding__

@Medfat I don't think initially being reported should be an issue. I can't really tell what qualifies as being 'in good standing', but I think as long as you haven't been found guilty of violating the Terms of Use, you should be fine to receive the reward?[/quote]

The only thing that was mentioned on the landing page was that it had to be a new account. Also that response seems extremely shady, are you sure it wasn't faked in any way? I don't see how they could tell if you were an existing player or not anyways.

@ltachifire Actually, a fellow player contacted Nexon CS, and requested clarification regarding the promotional event.

__Hello Mapler,

Thank you for contacting Nexon America Customer Support. I am sorry that I was not able to assist you sooner and for any inconvenience you have experienced due to this issue.

I would like to inform you that, this promotion is for only new player. This means player should not have have any associated Nexon account. Unfortunately, our records indicate that you have an existing account with Nexon America. Due to this, you do not qualify for this promotion.

Take care and thank you for your understanding__

@Medfat I don't think initially being reported should be an issue. I can't really tell what qualifies as being 'in good standing', but I think as long as you haven't been found guilty of violating the Terms of Use, you should be fine to receive the reward?

[quote=Malus]I believe it has been explained that the event does not necessarily apply to new accounts, but actual new players. They probably have ways to verifiy whether or not the account owner is eligible to receiving the promotional NX reward, like investigating if the account owner has multiple (older) accounts. And ofcourse, make sure the participant hasn't engaged themselves in malicious in-game activity, such as illicit NX/meso trades, hacking, botting or any other actions that violate the game Terms of Use.

If you're absolutely sure you met the criteria, and haven't received the promotional 10k NX, you should send an e-mail to their customer support e-mail.

- Limit 1 award per account.
- New accounts only.
- Account must have been created after 11/5, but before 12/31.
- Awards will be added to accounts after they reach level 50.
- Must reach level 50 by 2/28/15 and must remain in good standing until award is granted to receive award.[/quote]

What does remain in good standing mean? Like no reported or anything?

[quote=Malus]I believe it has been explained that the event does not necessarily apply to new accounts, but actual new players. They probably have ways to verifiy whether or not the account owner is eligible to receiving the promotional NX reward, like investigating if the account owner has multiple (older) accounts. And ofcourse, make sure the participant hasn't engaged themselves in malicious in-game activity, such as illicit NX/meso trades, hacking, botting or any other actions that violate the game Terms of Use.

If you're absolutely sure you met the criteria, and haven't received the promotional 10k NX, you should send an e-mail to their customer support e-mail.

- Limit 1 award per account.
- New accounts only.
- Account must have been created after 11/5, but before 12/31.
- Awards will be added to accounts after they reach level 50.
- Must reach level 50 by 2/28/15 and must remain in good standing until award is granted to receive award.[/quote]

It was specifically stated that it had to be a new account, not a new player.

I believe it has been explained that the event does not necessarily apply to new accounts, but actual new players. They probably have ways to verifiy whether or not the account owner is eligible to receiving the promotional NX reward, like investigating if the account owner has multiple (older) accounts. And ofcourse, make sure the participant hasn't engaged themselves in malicious in-game activity, such as illicit NX/meso trades, hacking, botting or any other actions that violate the game Terms of Use.

If you're absolutely sure you met the criteria, and haven't received the promotional 10k NX, you should send an e-mail to their customer support e-mail.

- Limit 1 award per account.
- New accounts only.
- Account must have been created after 11/5, but before 12/31.
- Awards will be added to accounts after they reach level 50.
- Must reach level 50 by 2/28/15 and must remain in good standing until award is granted to receive award.

[quote=andrescat58]They said that they would do it every two weeks, I haven't received it myself, likely due to the vague clause that you have to remain in "good standing." [/quote]

Basically this.

Welcome to the game!

They said that they would do it every two weeks, I haven't received it myself, likely due to the vague clause that you have to remain in "good standing." I share an ip with my roommate, so I've likely fallen out of "good standing." Hopefully you receive it though.