Nexon Live chat. Worst service in the history of ever
After frequent disconnects and waiting over 4 hours to get connected, I am met with this conversation.
[08:36 PM] GM Ranolda: Hello Gamer, how can I help you?
[08:36 PM] GM Ranolda: Hello Gamer, how can I help you?
[08:37 PM] Nicholas ***: Hello, you closed the chat beforehand before I could respond. I was wondering as if you know a timeline when I could get the issue of the deleted items looked into? Its essentially impossible for me to play with all my items missing...
[08:38 PM] GM Ranolda: We are not able to provide with a time unfortunately
[08:39 PM] GM Ranolda: Just be patient with us as we are working to resolve this issue
[08:39 PM] Nicholas ***: Do you know if will be even possible to retrieve the items?
[08:39 PM] Nicholas ***: Because I put a lot of work and money into them and I don't know how I can continue if they never will return
[08:41 PM] GM Ranolda: We are not able to provide with a time unfortunately
[08:42 PM] Nicholas ***: I'm not asking for a time, I just want to know if this will even be possible to get back the items if they were obtained legitimately. I see no point in continuing to play if all the hard work I put into this game is gone permanently.
[08:43 PM] GM Ranolda: That will be determined when your ticket is answered and the investigation is over
[08:45 PM] Nicholas ***: Last time it took 6 months for my ticket to be responded to. Do you know if this will take a similar length of time? Because even you guys must admit waiting 6 months to find out if you can be helped is exceptionally long.
[08:46 PM] GM Ranolda: We are not able to provide with a time unfortunately
[08:46 PM] GM Ranolda: I do apologize that I cannot do more.
[08:46 PM] GM Ranolda: Thanks for chatting and have a great day!
[08:46 PM] Nicholas ***: Please understand the urgency in this matter, as I am essentially unable to play while my items are missing. I just want a speedy resolution...
[08:47 PM] Nicholas ***: But I suppose you guys really only address minor issues in live chat huh. Anything that involves in-depth help requires a ticket which takes several months to answer.
[08:47 PM] Nicholas ***: I have played this game for 6 years and have been a loyal customer every part of it and I expected better treatment.
[08:48 PM] Nicholas ***: This whole ordeal is pretty frustrating as you may imagine. I spent over $200 in NX on those items. To see it disappear like that is very disheartening.
[08:48 PM] GM Ranolda: I do apologize that I cannot do more.
[08:49 PM] GM Ranolda: Thanks for chatting and have a great day!
Robotic default responses and absolutely no help whatsoever.
How the hell is this a legal American company
15 Comments • Newest first
That GM unbanned my friends account the other day tho
What did you expect? Its Nexon.....
[quote=OneDevil]sounds like they are only given a few sentences to use LOL
legit items aye[/quote]
reminds me of club penguin
@DevotedHate: changed my post but yeah i guess so. but i dont think they really hate the guy or anything they probably just dont have enough compelling evidence motivate quicker action. haha i guess at most they probably just cant really care.
@Laudier they weren't willing to even discuss about it, do you really think they're gonna help?
Waited 3 and a half hours to get them to even connect to me as the "7th" person on the waiting list, only for me to have 0 notification that I actually connected, making them leave because I had no clue I was connected.
A+
i'm sure though they are trying their best to separate out legit and illegit items in a fair way as possible.
Mine took like ages to respond but you can tell it was human by the lack of grammar.
i say you slap nexon in the face with a rubber fish as hard as you can
Well what did you expect them to say?
You kept repeating the same question essentially as to when you'll get your items back and they provided you with the same answer.
I never even got connected
The GMs that I've met in game aren't even able to spell simple words correctly.. this seems more automated.
sounds like they are only given a few sentences to use LOL
legit items aye
lolwat. Sorry for your loss but...it's Nexon, you know. It's automatic, 100% sure. All they're saying is "oops, sry. o ok, no tiem r'n aint nobody got tiem 4 dat"
Looks like to me that Nexon Live Chat is not even live. More like automated.