What are the most two top questions customers ask you?
What are the most two top irritating/annoying questions customers ask you when you're at work?
Well, I work at Coldstone Creamery, everybody's favorite ice cream shop. We sell waffle cones and waffle bowls, one is shaped like a cone and the other one is shaped like bowl, no difference at all other than their shape. I also hate when customers don't tell me what size they want. Whenever they don't tell me the size they desire, I would ask them but some customers looks at me and say "uh, what size y'all got?". I mean it's pretty common that the sizes are small, medium, or large for most things.
1. Customers asks me what's the difference between a waffle bowl/cone
2. "What size y'all got?"
What about you?
11 Comments • Newest first
[quote=123abt]I work at a phone warehouse where we distribute probably thousands of iphones a day and the thing that makes all the employees want to kill someone is when a customer asks for a refund or credit for a broken part when we do a quality control check right before we make the initial transaction.[/quote]
This. I really hate when customers get mad at you when their credit/debit card doesn't work when it's not your fault.
I'm a tennis coach
"Do you think my child is in the right class?" - This is asked by multiple parents like every class and it gets really annoying because the groups are organized by age
"Why was practice cancelled today?" - There are giant puddles all over the court and there's no way it can dry off in time when it's overcast
I used to work at Dunkin' Donuts and some woman came in while my coworker was at the register. She ordered "a bagel cooked in the oven" so I made that. She then complained that it didn't have cream cheese, despite never ordering that. When I put cream cheese on it, she asked if my coworker was new. He was not, he had been working there for considerably longer than me, but no lady, he's not new because he was unable to read your mind, Dunkin' Donuts employees do not develop that ability over time, sorry.
As for #2, I guess the people who ask "is it ok if I get extra cream?" and stuff like that. It's not all that annoying since they were being polite about it, but still. One person asked us to put some milk in a cup, swirl it around, dump it out, then put the coffee in there and we did that. Dunkin' Donuts employees will pretty much do whatever you want to your coffee if you tell them to.
Most of my annoyance for that job came from the horrendous administration and only occasionally from customers (like the guy who came in and insisted we had made everything wrong even though everything was made correctly. My theory is that, as a truck driver with no authority over anything in his life, he needed to feel powerful).
I guess tl;dr
1. "Is he new?"
2. "Is it ok if I get extra cream?"
My only jobs were volunteer work and enjoyable so I have nothing to share, but I went to Subway for the first time last year and asked the guy "What comes on the steak and cheese" and he responded with the most deadpan expression "Steak and cheese."
I didn't know that you get to pick your own toppings But that was probably the stupidest question he's heard in a while
I worked at a chain of restaurants (pasta, pizza, and salad) at my university.
"Why can't I have half chicken, half steak?"
"Can I have 5 big scoops of pesto instead of your usual 2?"
@RiriArchMage:
ikr, but as a customer myself, ordering something in person is more stressful for me than buying something off a shelf. messes my brain sometimes
Where is the bathroom?
Do you have an ATM?
I work at a Sprouts grocery store
I work at a phone warehouse where we distribute probably thousands of iphones a day and the thing that makes all the employees want to kill someone is when a customer asks for a refund or credit for a broken part when we do a quality control check right before we make the initial transaction.
I worked at atarbucks.
"Are you single?"
and
"Why don't you smile more"
[quote=Anthorix]dude, make it simple for the customer. and by simple i mean having everything laid out and available to see.
"What size do you want, small med or large, -point at size selection-"
"This is the waffle bowl and cone -points at display-"
it takes like one second, 5 seconds tops.
and yes i work in customer service. the layout of the store was not ergonomic, so i changed a few things and my work is efficient. great reputation at the store involving customers and my managers.
just remember to be simple.
my co-workers start explaining way too much and it actually delays customer decision in cases where they just want a simple answer.
and with the huge variety of size selections across all merchants (starbucks size selection; hawaiin restaurant size selection; mexican restaurant size selection), people don't rely on names anymore, its about what they see. Just point (which isnt very hard)[/quote]
There's a display of each size cups on the top of the ice cream ghea, where they basically go whenever they are called. Like literally in FRONT of them. About the cones and bowls, I mean by customers thinking that they were made with different ingredients.
dude, make it simple for the customer. and by simple i mean having everything laid out and available to see.
"What size do you want, small med or large, -point at size selection-"
"This is the waffle bowl and cone -points at display-"
it takes like one second, 5 seconds tops.
and yes i work in customer service. the layout of the store was not ergonomic, so i changed a few things and my work is efficient. great reputation at the store involving customers and my managers.
just remember to be simple.
my co-workers start explaining way too much and it actually delays customer decision in cases where they just want a simple answer.
and with the huge variety of size selections across all merchants (starbucks size selection; hawaiin restaurant size selection; mexican restaurant size selection), people don't rely on names anymore, its about what they see. Just point (which isnt very hard)