Response to 3 month old ticket
We are very sorry to hear that your account has been compromised. Let me first apologize for the delay in response, but we are still in the process of investigating your issue. I understand that this must be frustrating for you, but rest assured that we are doing everything we can to resolve your issue as quickly as possible. We hope to have a resolution for you early in 2012.
This ticket will be left open throughout this process. If you have any additional questions or concerns you may add comments to this ticket, and we will provide updates as they become available.
In the meantime, we would like to show our appreciation for your patience with a gift of 5,000 NX credited to your account. This NX can be used in any of our games and will be available in your account in the next seven to 10 business days.
Sincerely,
Lead GM Talia
Nexon America, Inc.
Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.
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Took them that long to even acknowledge my ticket. Lost over $100 worth of stuff, even listed everything I lost in my ticket to fine detail to help them out. Oh well, at least the ticket is still open. .____.
7 Comments • Newest first
[quote=JimmySplorgen]Some [url=http://memegenerator.net/cache/instances/400x/11/12236/12529817.jpg]compensation[/url]. I guess it's better than nothing, though. ._.'
Bleh. That sucks. And to hear that others received the exact same message isn't very comforting. I sure hope they're actually working on it, and not just sending out mass emails with five dollar rewards inside.[/quote]
I know right...the ticket was about the MTS exploit too, and tons of people were compensated several months before, but not all of them, including me. D:
Its not helping either that there's tons of people lying, trying to get some NX, and just clogging up the customer service...
Got the exact same email on one of my mule account that was hacked a while ago
but seriously, you should have gotten more than 5k nx
:T
5k NX > $100
-#Nexons'winning!'
Exact thing here too.
Was it wrong to laugh at Nexon's response? =/ cause like @itsDestiny said, Nexon become idiot >> to funny lately. But sorry to hear about your account being compromised.
Thats the exactly same message word for word I got.
Well, at least you got some compensation.