General

For those who were, or still are confused, I posted this thread for two reasons:
-Raise awareness (of the issue itself, and my ban)
-Give people a place to discuss/determine if others faced the same unjustified banning.

I am not here to complain, and those of you accusing me of that have proven how pointless and idiotic 'complaining,' or really anything is on this forum.

[quote=bluebomber24]@Joyce3: You should ask for your account back w/o the mesos. If I couldn't tell whether your innocent or guilty, I would just take the thing in contention away and monitor the account for future ToS violations. Items bought that week would also be deleted. That's the toughest penalty I would have inflicted.[/quote]

I wouldn't mind my meso or items deleted, so i'm going to try that.

@Joyce3: You should ask for your account back w/o the mesos. If I couldn't tell whether your innocent or guilty, I would just take the thing in contention away and monitor the account for future ToS violations. Items bought that week would also be deleted. That's the toughest penalty I would have inflicted.

[quote=bluebomber24]Most businesses have a policy where conflicting positions arent taken. If another GM reads your old chat log, they will not undermine the previous GMs decision. You can try though. GL.[/quote]

Thanks! I hope they can do somthing about it because it doesn't really make sense.

[quote=Gentrified]He did the same to me, and I plan on giving it another shot with an alternate GM.[/quote]

Most businesses have a policy where conflicting positions arent taken. If another GM reads your old chat log, they will not undermine the previous GMs decision. You can try though. GL.

Don't worry everything will be ok... i'm not banned so all is gravy

[quote=Gentrified]He did the same to me, and I plan on giving it another shot with an alternate GM.[/quote]

Alright thanks! I'll give it another shot later then.

[quote=Gentrified]What you don't seem to comprehend is that many of us, not just the thread starter, went through the same process that you went through. The difference being, we were denied and found guilty for reasons they cannot and will not explain.

A heads up for anybody who's going to talk to live support today, try to avoid GM Panthiro. He's extremely rude and is more prone to leaving your ban in place than any of the other GMs.[/quote]

GM Panthiro is the guy that told me last night I won't be get my account back :c He also deleted all my tickets.
U think I should give it another shot with other GM's?

[quote=Singaporean]@Narwhol: Yeah normally one would be like "why don't you just talk to the other gm?" but nexon is so notorious for not responding to people appropriately and giving nonsense copypaste automatic responses so I could understand why one would want to hang on to the gm once they've contacted them. Unfortunately this happens[/quote]

I was banned in the last round of meso exploits because I had a shop up. I followed through and logged a ticket and they fixed it. They even let me keep the mesos from the stuff I'd sold. I'm just finding it funny that instead of doing that, he's going on basil to complain and make another anti-nexon circlejerk.

@Narwhol: Yeah normally one would be like "why don't you just talk to the other gm?" but nexon is so notorious for not responding to people appropriately and giving nonsense copypaste automatic responses so I could understand why one would want to hang on to the gm once they've contacted them. Unfortunately this happens

[quote=Narwhol]The GM referred him to a GM whose job it is to fix ban issues and instead of talking to that GM, he ignored it and tried to argue. We don't know what the other GM would do because this guy wouldn't even try LOL[/quote]

I don't even think there's a word to express the magnitude of my concern.

[quote=Singaporean]All I see was the gm referring him to another gm who would probably give him some copypaste response.[/quote]

The GM referred him to a GM whose job it is to fix ban issues and instead of talking to that GM, he ignored it and tried to argue. We don't know what the other GM would do because this guy wouldn't even try LOL

[quote=Narwhol]UH... He pretty clearly told you how to fix it and you basically ignored him, tried to argue with him about it, and then didn't follow up on how to fix it. He likely isn't allowed to go fix it as it is someone else's job. Dumbass.[/quote]

All I see was the gm referring him to another gm who would probably give him some copypaste response.

[quote=Narwhol]UH... He pretty clearly told you how to fix it and you basically ignored him, tried to argue with him about it, and then didn't follow up on how to fix it. He likely isn't allowed to go fix it as it is someone else's job. Dumbass.[/quote]

I'm seriously concerned about the reading comprehension abilities of today's youth...

[quote=soulfist]@kenny777777
You can still gamble w/o me, bro.

update: I did talk with Nyruak or whatever his name is. Here's the convo:

GM Nyurak: Greetings! How can I help?
Rand ***: Hello
Rand ***: Apparently
Rand ***: I've been permanently banned
Rand ***: I'm unable to login
GM Nyurak: Unfortunately, I am unable to handle a ban appeal here in this chat. You will have to submit a ban appeal ticket, or alternatively, we now offer a Live Ban Appeal Chat on Wednesdays.
Rand ***: This is as a result of the recent meso exploit
Rand ***: wait a moment
Rand ***: Please let me finish
GM Nyurak: I'm just letting you know.
Rand ***: My ban was released (30 day) when everyone else's was
Rand ***: But I've been on a tradeblock up until today
Rand ***: On the site it says that all guilty parties have been banned, and innocent accounts have been released
Rand ***: I have not done anything
Rand ***: "[Update 9/23] We have completed our investigation, and accounts deemed innocent have been released from their trade block. Accounts found to have been involved with the hacking have been permanently banned. If you have an issue regarding this, please submit a ticket."
Rand ***: From what I know about the exploit, it was impossible to me to have done anything, so I have no idea how I could have been deemed guilty
Rand ***: If it matters, someone apparently bought my earrings around 9/10/13
Rand ***: I have no idea if the person was legitimate or not, but as a result, I was one of the accounts temporarily banned
Rand ***: Do you have any idea as to why?
Rand ***: The reason I asked you to wait was because this isn't really a ban 'appeal' in the literal sense
Rand ***: I'm not guilty of anything, and my account was wrongly banned, seemingly by accident.
Rand ***: ?
GM Nyurak: As I said before, I do not have the tools to help you at this time.
GM Nyurak: I completely understand your stance.
Rand ***: I'm not necessarily asking you to do anything
Rand ***: I just want to know why
Rand ***: What went wrong
Rand ***: Perhaps some insight from you would help me to better phrase the ticket
Rand ***: or engage you or another staff member on wednesday
GM Nyurak: A ban appeal GM will have access to the information.
GM Nyurak: I am limited to email, password, and general tech issues.
Rand ***: I meant as in
GM Nyurak: I don't to sound like a broken record.
Rand ***: the process that the staff went through to determine the guilty party(s)
Rand ***: what was it exactly
GM Nyurak: I am not on the investigation team. I do not know.
GM Nyurak: Thanks for chatting with me! Happy Gaming! We ask that you participate in our survey that you will receive to your email shortly.
Rand ***: Alright
Rand ***: Thanks for doing your best, I suppose
Rand ***: I'll try again on Wednesday.

-- I doubt I'll actually try again, but the system sent an automated ticket for me, so w/e. I guess I'll keep an eye on my account until the end of the week, but I doubt I'm staying.[/quote]

UH... He pretty clearly told you how to fix it and you basically ignored him, tried to argue with him about it, and then didn't follow up on how to fix it. He likely isn't allowed to go fix it as it is someone else's job. Dumbass.

[quote=zilds]so people that had large amounts of mesos are perm banned? since i had about 5.5b from selling items... O.o Thats pretty gay of nexon to do..[/quote]

Pretty mutch did, I received 7b meso for an item more then a week before the meso exploit. That was there reason to perma ban me :c

@zilds

Well, not everyone, but the majority does seem to be on that end of the spectrum.

@imshocute:
Okay.

[quote=soulfist]@imshocute:

Moot is an adjective. Also, you apparently misunderstood my response, so I'll kindly ignore you. Feel free to read it again, but don't strain yourself.[/quote]

ignore me all you want, but you're banned for life. no way out. enjoy ;] don't strain yourself trying to think up a clever reply. i'll still repeat the same: you're permanently banned. you can cry all you want, but nexon will not unban you.

@iCodykins:

It is, but only on Wednesdays.

[quote=soulfist]@kenny777777
You can still gamble w/o me, bro.

update: I did talk with Nyruak or whatever his name is. Here's the convo:

GM Nyurak: Greetings! How can I help?
Rand ***: Hello
Rand ***: Apparently
Rand ***: I've been permanently banned
Rand ***: I'm unable to login
GM Nyurak: Unfortunately, I am unable to handle a ban appeal here in this chat. You will have to submit a ban appeal ticket, or alternatively, we now offer a Live Ban Appeal Chat on Wednesdays.
Rand ***: This is as a result of the recent meso exploit
Rand ***: wait a moment
Rand ***: Please let me finish
GM Nyurak: I'm just letting you know.
Rand ***: My ban was released (30 day) when everyone else's was
Rand ***: But I've been on a tradeblock up until today
Rand ***: On the site it says that all guilty parties have been banned, and innocent accounts have been released
Rand ***: I have not done anything
Rand ***: "[Update 9/23] We have completed our investigation, and accounts deemed innocent have been released from their trade block. Accounts found to have been involved with the hacking have been permanently banned. If you have an issue regarding this, please submit a ticket."
Rand ***: From what I know about the exploit, it was impossible to me to have done anything, so I have no idea how I could have been deemed guilty
Rand ***: If it matters, someone apparently bought my earrings around 9/10/13
Rand ***: I have no idea if the person was legitimate or not, but as a result, I was one of the accounts temporarily banned
Rand ***: Do you have any idea as to why?
Rand ***: The reason I asked you to wait was because this isn't really a ban 'appeal' in the literal sense
Rand ***: I'm not guilty of anything, and my account was wrongly banned, seemingly by accident.
Rand ***: ?
GM Nyurak: As I said before, I do not have the tools to help you at this time.
GM Nyurak: I completely understand your stance.
Rand ***: I'm not necessarily asking you to do anything
Rand ***: I just want to know why
Rand ***: What went wrong
Rand ***: Perhaps some insight from you would help me to better phrase the ticket
Rand ***: or engage you or another staff member on wednesday
GM Nyurak: A ban appeal GM will have access to the information.
GM Nyurak: I am limited to email, password, and general tech issues.
Rand ***: I meant as in
GM Nyurak: I don't to sound like a broken record.
Rand ***: the process that the staff went through to determine the guilty party(s)
Rand ***: what was it exactly
GM Nyurak: I am not on the investigation team. I do not know.
GM Nyurak: Thanks for chatting with me! Happy Gaming! We ask that you participate in our survey that you will receive to your email shortly.
Rand ***: Alright
Rand ***: Thanks for doing your best, I suppose
Rand ***: I'll try again on Wednesday.

-- I doubt I'll actually try again, but the system sent an automated ticket for me, so w/e. I guess I'll keep an eye on my account until the end of the week, but I doubt I'm staying.[/quote]

The live support is not for ban appeals unfortunately; it's been stated many times.

@imshocute:

Moot is an adjective. Also, you apparently misunderstood my response, so I'll kindly ignore you. Feel free to read it again, but don't strain yourself.

went away the day before the exploit thing and got perma banned

[quote=Lavi]Wow, and are you just gonna accept that? it wasn't even your fault....[/quote]

They closed all my tickets so I made a new one, but I doubt there is anything I can do :c

[quote=Lavi]omg I was in the live chat, and first it closed and they didn't reply to me. then they replied when i went afk =_= OTL, has anyone gotten a response from them on this live chat? and how did they deal with the issue or what did they say?[/quote]

I did, they told me I wont get my account back because I got a large amount of meso ( I sold an dagger on the 10th for 5b, this was a week before the exploit )
sad :c

I hope they never unban you, and that you remain banned forever so that you wasted all your time and money, you noob.

[quote=soulfist]@Solar:

My account was not found guilty by a valid investigation, so no, I don't. The validity of that little investigation is about the same as the drunk hobo down the street reading me a verdict on a congressional snafu, hence the 'quot' marks in the title.[/quote]

your account was found guilty according to them. whether or not you feel it is valid means moot to them.

Yup my friend's 6 accs got banned today too.

[quote=Kritias]its cause you looked pro. if you look pro they target you.[/quote]

If you look pro. Hide in fm. Worked for me.

I hope Nexon knows that most of their tickets and complaints are in regards to their latest ban streak. "A ban appeal GM will have access to this information." Either Nexon should give all GMs responsible for live chats access to ban appeals or separate the live chat into multiple categories. Having live chat agents like these are completely useless and a waste of the company's time and money to host.

[quote=soulfist]@kenny777777
You can still gamble w/o me, bro.

update: I did talk with Nyruak or whatever his name is. Here's the convo:

GM Nyurak: Greetings! How can I help?
Rand ***: Hello
Rand ***: Apparently
Rand ***: I've been permanently banned
Rand ***: I'm unable to login
GM Nyurak: Unfortunately, I am unable to handle a ban appeal here in this chat. You will have to submit a ban appeal ticket, or alternatively, we now offer a Live Ban Appeal Chat on Wednesdays.
Rand ***: This is as a result of the recent meso exploit
Rand ***: wait a moment
Rand ***: Please let me finish
GM Nyurak: I'm just letting you know.
Rand ***: My ban was released (30 day) when everyone else's was
Rand ***: But I've been on a tradeblock up until today
Rand ***: On the site it says that all guilty parties have been banned, and innocent accounts have been released
Rand ***: I have not done anything
Rand ***: "[Update 9/23] We have completed our investigation, and accounts deemed innocent have been released from their trade block. Accounts found to have been involved with the hacking have been permanently banned. If you have an issue regarding this, please submit a ticket."
Rand ***: From what I know about the exploit, it was impossible to me to have done anything, so I have no idea how I could have been deemed guilty
Rand ***: If it matters, someone apparently bought my earrings around 9/10/13
Rand ***: I have no idea if the person was legitimate or not, but as a result, I was one of the accounts temporarily banned
Rand ***: Do you have any idea as to why?
Rand ***: The reason I asked you to wait was because this isn't really a ban 'appeal' in the literal sense
Rand ***: I'm not guilty of anything, and my account was wrongly banned, seemingly by accident.
Rand ***: ?
GM Nyurak: As I said before, I do not have the tools to help you at this time.
GM Nyurak: I completely understand your stance.
Rand ***: I'm not necessarily asking you to do anything
Rand ***: I just want to know why
Rand ***: What went wrong
Rand ***: Perhaps some insight from you would help me to better phrase the ticket
Rand ***: or engage you or another staff member on wednesday
GM Nyurak: A ban appeal GM will have access to the information.
GM Nyurak: I am limited to email, password, and general tech issues.
Rand ***: I meant as in
GM Nyurak: I don't to sound like a broken record.
Rand ***: the process that the staff went through to determine the guilty party(s)
Rand ***: what was it exactly
GM Nyurak: I am not on the investigation team. I do not know.
GM Nyurak: Thanks for chatting with me! Happy Gaming! We ask that you participate in our survey that you will receive to your email shortly.
Rand ***: Alright
Rand ***: Thanks for doing your best, I suppose
Rand ***: I'll try again on Wednesday.

-- I doubt I'll actually try again, but the system sent an automated ticket for me, so w/e. I guess I'll keep an eye on my account until the end of the week, but I doubt I'm staying.[/quote]

[url=http://www.youtube.com/watch?v=5GgflscOmW8]My thoughts on this[/url]

@Solar:

My account was not found guilty by a valid investigation, so no, I don't. The validity of that little investigation is about the same as the drunk hobo down the street reading me a verdict on a congressional snafu, hence the 'quot' marks in the title.

[quote=soulfist]That isn't really saying anything.[/quote]

It's saying your account was found guilty. Do you not agree?

[quote=Solar]On Sunday, September 15, we addressed a hack impacting the meso economy. In the process, numerous accounts that received fraudulent mesos were banned immediately to minimize the risk of negatively impacting the current economy. Many of the banned accounts have since been switched to trade blocks to allow gameplay while we investigate the accounts further. [b]Once our investigation is complete, we will remove the trade blocks and permanently ban any guilty accounts.[/b].[/quote]

That isn't really saying anything.

On Sunday, September 15, we addressed a hack impacting the meso economy. In the process, numerous accounts that received fraudulent mesos were banned immediately to minimize the risk of negatively impacting the current economy. Many of the banned accounts have since been switched to trade blocks to allow gameplay while we investigate the accounts further. [b]Once our investigation is complete, we will remove the trade blocks and permanently ban any guilty accounts.[/b].

@Lavi Love the avatar <3

GL getting unbanned you sexy creature

Perma banned, hellbanned then re-perma banned.
This live chat better be good and the GM there better not call me a liar.

How do we know you didn't deserve it?

Innocent until proven guilty, but I don't know anything about you o.O. You could have easily earn that permanent ban.

@lavi
@zilds

Go to the main maplestory site > support tab (at the top) > its a tiny little button under the first column of options (out of the 4 options there, "submit a ticket" being one of them). Just click it when it says online.

Edit: It's online from like 9-5 pst, I believe.

@alreadypoor
That sucks, man. Good luck...

@everyone_else
Thanks. And definitely, Mercedes Pride###

permabanned, did nothing, even got my wrongful temp ban from a few weeks ago lifted

mercedes pride

Definitely sorry to hear this. That submit a ticket statement they made seems to provide a sliver of hope as if they know they might have perma-ed innocents.

Thanks for the good wishes, people, but I'm not really that annoyed over getting banned, it's w/e. I never really did much in game anyway, just upgrading/merching/talking to kill time until the mercedes revamp/something interesting. We'll see what happens, but it doesn't matter too much either way.

@wuzetien

That's for sure. Over 4 years (with about half of that being hiatus time) and an okay amount of nx to boot. Kind of annoying thinking that I'm spending all of my resources (in any form) on such a degenerate company, lol.

[quote=Copyrighted]"GM Nyurak: I am limited to email, password, and general tech issues."

Does it disturb you that they have access to our passwords?[/quote]

Learn how to read: password issues.

Damn, you didn't have the chance to cash in our gear.

Do something else to occupy your time that you used on maple.

@ryuushinou

Thank you. That means a lot.

As a fellow Mercedes, please accept my sincere condolences on your loss.

@kenny777777
You can still gamble w/o me, bro.

update: I did talk with Nyruak or whatever his name is. Here's the convo:

GM Nyurak: Greetings! How can I help?
Rand ***: Hello
Rand ***: Apparently
Rand ***: I've been permanently banned
Rand ***: I'm unable to login
GM Nyurak: Unfortunately, I am unable to handle a ban appeal here in this chat. You will have to submit a ban appeal ticket, or alternatively, we now offer a Live Ban Appeal Chat on Wednesdays.
Rand ***: This is as a result of the recent meso exploit
Rand ***: wait a moment
Rand ***: Please let me finish
GM Nyurak: I'm just letting you know.
Rand ***: My ban was released (30 day) when everyone else's was
Rand ***: But I've been on a tradeblock up until today
Rand ***: On the site it says that all guilty parties have been banned, and innocent accounts have been released
Rand ***: I have not done anything
Rand ***: "[Update 9/23] We have completed our investigation, and accounts deemed innocent have been released from their trade block. Accounts found to have been involved with the hacking have been permanently banned. If you have an issue regarding this, please submit a ticket."
Rand ***: From what I know about the exploit, it was impossible to me to have done anything, so I have no idea how I could have been deemed guilty
Rand ***: If it matters, someone apparently bought my earrings around 9/10/13
Rand ***: I have no idea if the person was legitimate or not, but as a result, I was one of the accounts temporarily banned
Rand ***: Do you have any idea as to why?
Rand ***: The reason I asked you to wait was because this isn't really a ban 'appeal' in the literal sense
Rand ***: I'm not guilty of anything, and my account was wrongly banned, seemingly by accident.
Rand ***: ?
GM Nyurak: As I said before, I do not have the tools to help you at this time.
GM Nyurak: I completely understand your stance.
Rand ***: I'm not necessarily asking you to do anything
Rand ***: I just want to know why
Rand ***: What went wrong
Rand ***: Perhaps some insight from you would help me to better phrase the ticket
Rand ***: or engage you or another staff member on wednesday
GM Nyurak: A ban appeal GM will have access to the information.
GM Nyurak: I am limited to email, password, and general tech issues.
Rand ***: I meant as in
GM Nyurak: I don't to sound like a broken record.
Rand ***: the process that the staff went through to determine the guilty party(s)
Rand ***: what was it exactly
GM Nyurak: I am not on the investigation team. I do not know.
GM Nyurak: Thanks for chatting with me! Happy Gaming! We ask that you participate in our survey that you will receive to your email shortly.
Rand ***: Alright
Rand ***: Thanks for doing your best, I suppose
Rand ***: I'll try again on Wednesday.

-- I doubt I'll actually try again, but the system sent an automated ticket for me, so w/e. I guess I'll keep an eye on my account until the end of the week, but I doubt I'm staying.

Wow. I was perma-banned as well. GG Nexon.