General

"Happy Gaming" oh my god HAHA, they are so incompetent.
Sorry dude, you really just need to try again, you can get your account back but you just gotta spend some time doing so, it really isn't worth letting everything go to waste, if you've still quit at least try to get it back so you can give stuff to your friends or random people. Next week Wednesday give it another go, you'll get it.

@Caeg:

I mean I click on it, it opens up a window and redirects me to my ticket history.

[quote=Aaaayee]Lucky you can even connect.
It's not even opening any sort of chat window when I click it, even when it's online![/quote]
I had a similar problem but it started working when I disabled adblocker.

[quote=soulfist]@turtleseeker:
Another person who doesn't understand the full scope of the situation, lol.[/quote]
Sadly, your situation doesn't have anything extraordinary over the numerous identical threads that were made today. Sadly. Unless you're referring to the lack of pertinence of your posts in both this thread and your conversation with the GM as the base of a whole context. For that part, I'm glad i had the honor of personally experiencing your enlightening replies, even allowing me to repeat myself.
You could put some energy on those cookies because i'm not allowed to troll, you see.

Dude that sucks lol, good luck next Wednesday.

How do you get on this chat list o.o, ive so much that needs to be said to nexon x.x

Lucky you can even connect.
It's not even opening any sort of chat window when I click it, even when it's online!

@turtleseeker:

Another person who doesn't understand the full scope of the situation, lol.

@DJAlphaWolf
well, i think the chat should have been over after this >
[i]GM Nyurak: Most likely. Unfortunately, [b]we have been directed to close the Ban Appeal queue for the day[/b]. I am terribly sorry that you weren't assisted.
GM Nyurak: You are welcome to return next Wednesday when we open the Ban Appeal queue again. [/i]
GM Nyurak job is apparently to provide basic support, get rid of the lost peoples and trolls, and redirect peoples that are here for the ban appeal to a waiting list.
Wether he made contact with "a Ban Appeal GM" or not doesn't really depend on GM Nyurak. Plus, as he stated, they closed the ban appeal for the day. The guys are [i]gone[/i].(probably slaughtering stuff they visualise as maplers on a different video game).
I mean the situation is pretty clear, all he can get after this point is a cookie. Look at the size of the useless exchange that followed o.o that's what i'm talking about.

ie:
[quote=soulfist]
GM Nyurak: I really am sorry.
GM Nyurak: You were disconnected.
Rand ***: You said you were transferring me, though
Rand ***: So weren't you already helping me?
Rand ***: Given that, I should still be in the queue, being assisted, right?
Rand ***: Because I had already been seen before you decided to close it
(...)
Rand ***: My tickets have not been addressed either
Rand ***: And that is a well integrated system, is it not?
[/quote]
[i]You are totally right, i said i was transferring you(and this is totally relevant to the situation?). Please wait a few minutes while i run to gm(%) to explain him that he should pause the eradication of multiwinians because over the 140 players who couldn't get support, one of them was supposed to pass. I am also grateful that you informed me about the potential lack in efficiency of our support system as nobody at nexon would ever have figured it out otherwise, since you are the very first customer to bring this up. Thanks to your intervention I can immediately take action and have the direction hire more support employees that will be available this week. You will also receive a box of compensation cookies in the next few days.[/i]
or he could maybe apologise for a 4th time ?
His superiors might prefer if he leave the chat a bit earlier...
(oh uh yeah err /rant @ TS lol <3 )

@mewtwo

2-3 years ago, I definitely would have (at least considered it). But it's just not worth it; I'm more upset by the atrocious customer service, programming and lack of professionalism/quality control and distribution than actually losing my account, which is surprising, considering.

Surprised you didnt yell at them or cuss them out tbh cause I total wouldve

@cursemark:

You're lacking an accurate view of the entire situation. I was not flustered, nor was I firing "shots" at him. And for the most part, it is his fault, though part of the blame also lies with the horrid system integration.

Ouch Rand you got banned?
Sorry to hear that

@turtleseeker: I try to be as cooperative as possible if I ever need to live chat. Because being an angry jerk won't help at all. They tend to respond to me much better and despite their "we can't show favoritism" rule, they actually go out of their way to handle my problem. I can't really explain how they do it but I sense they feel more compelled to do it when they are treated nicely. Not that they neglect their jobs but they aren't as "ya...im just gonna give you an automated response and get out of here". You know?

0 x 3 is equal to 0

[quote=DJAlphaWolf]@KiritoSAO Lol they speed through the live chat players as quickly as they can. Before you can even say "thanks" or "wait", they close the chat.[/quote]

eh, after passing a some hours dealing with hundreads of uncooperative angry kids, [i][b]trolls[/b][/i] and slow/arrogant peoples, it's nothing surprising
i'm not saying this is how everyone who contact this live chat is, but there will always be way too many

At least Nyurak answers most people

"happy gaming"

yea puck you too bucko >.<

LOL tripled there staffs

I'm held to the firm belief that Nyurak is a button-monkey with 1 year's training.

[quote=Jennifart]tripled their staff as in 3 staffs in total[/quote]

I think he meant they fired the GM in charge and hired a monkey.

@Solcrit

Thanks ^^

Happy gaming indeed, but not in this game!

Happy gaming? Nyurak troll qq

@Solcrit

I appreciate that, but the only reason I even bothered (wasted 3 hours) today was because my friends [i]insisted[/i]. The moment I realized that I was permanently banned I quit.

Lol "that would be our goal" some help...

@KiritoSAO Lol they speed through the live chat players as quickly as they can. Before you can even say "thanks" or "wait", they close the chat.

@kiritosao

You could see that he wanted to leave the entire time.

I mean at least he/she sounds somewhat convincing of trying to make the company better. But personally to you I feel they didn't address your issue and sorry for being banned

i like how he ignores most of what you say.

I like how he just suddenly leaves.

Wow. That's terrible.

My sympathies.