General

Tech

Unable to finish installation

So I keep trying to install AVG PC TuneUp 2014 and every time I try, it cannot complete. It says "undoing actions" and says an error made it unable to finish installation.[url=http://www.basilmarket.com/forum/2825354]Is it possible it has anything to do with this?[/url]

I was trying a PC tune up software because my laptop has been incredibly slow as of late. This is on Windows 8. Other than the slow computer and inability to complete that installation nothing strange has been going on.

I need @BobR

July 21, 2014

14 Comments • Newest first

xipwnux99

@BobR: You can just put one post with some of those things to check, and then stop posting. I've already tried those methods, and since there were no errors and it wasn't fragmented nothing changed.

Reply July 23, 2014 - edited
BobR

@xipwnux99: Sounds like you've got that covered pretty well then.

Hmm... you could run a Windows Error Check on the hard drive and have it scan for bad sectors just in case it's disk errors causing lag from trying to read bad sectors.
That's a long shot though because a problem like that would be showing up in other ways if it was at all bad.

Likewise, defragmentation isn't all that likely to help unless the drive is really badly fragmented.

Kind of running out of things to check on.

Reply July 23, 2014 - edited
xipwnux99

@BobR: Well I keep on-access scanning on moderate, and then active-defending on aggressive, as well as the tolerances. Although it does say the on-access scanning only really affects the hardware usage. I'm probably gonna wanna bump that up though, just so I can be sure.

Its mainly Toshiba stuff I leave on for startup, I cleaned my startup processes when I first got this laptop, and the names are abbreviated to pretty similar stuff on the system apps from Toshiba, so I don't know what one does and what the others do. I keep system stuff like that and Bitdefender on, but Bitdefender wallet protection is disabled for startup, mainly because it's an extremely rare occasion that I buy something over the internet.

Reply July 23, 2014 - edited
BobR

@xipwnux99: Yes, Bitdefender should be protecting you, especially if it's set on "High". (Testing has shown it has fairly mediocre protection against outgoing attacks on default settings, but the test I looked at, run in 2013 showed that it scored 100% at stopping outgoing attacks when set to High.)

The amount of RAM should be adequate and the laptop is new enough that it shouldn't be having performance issues due to hardware.
Unfortunately that doesn't leave very many other places left to look as causes for the slowdowns.

Something else worth doing would be to run CCleaner and under "Tools" click the "Startup" link and see what kinds of programs and processes are being started up with Windows every time the computer starts up. A lot of useless stuff can build up there and be wasting both RAM and CPU power for things you really don't need.
Again, that can be somewhat daunting to go down the list of startup programs line by line and figure out what each one does, then decide whether you really want it starting up all the time, but it can help with performance issues by disabling background processes that aren't needed.

Out of almost 30 entries in my Startup list I only allow 9 to run when Windows starts.

Reply July 23, 2014 - edited
xipwnux99

@BobR: I did netstat -b and I found Chrome has a lot, and I mean [b]a lot[/b] of established connections. Then there is also svchost.exe with established connections, and bdagent.exe, and vsserv.exe. All of the vsserv.exe and bdagent.exe are local, Chrome on some says LGA and then a bunch of numbers, which are then followed by :https(s), and on others just an IP address.

Bdagent is just Bitdefender anti-virus and firewall, as well as vsserv, thats fine. Chrome and svchost are obviously self-explanatory, nothing really that could be considered out of the ordinary.

I could get ZoneAlarm but I have the pro version of Bitdefender (it is a legitimate copy) and it already has a firewall.

Reply July 22, 2014 - edited
BobR

@xipwnux99: I agree, it's very unlikely there's anything evil lurking on your hard drive if all the scans are coming up clean.
It's possible there might be a rootkit that's escaping detection, but those are difficult to detect at best.

A reinstall of Windows would let you start over with a clean registry and install fresh drivers for everything, but yes, it's a radical step.

You might want to consider installing ZoneAlarm Free firewall to see if there's anything trying to connect to the Internet that you're not aware of.
It should block anything unknown and ask you for approval before it lets anything access the Internet.

You can also do some detective work to see if there's anything unknown establishing connections by opening a CMD prompt window and using the [b]netstat[/b] command.
[b]netstat /?[/b] will bring up a list of the available commands.
In particular, [b]netstat -b[/b] will display any open Internet connections and the program that established the connections.

Sometimes this will let you detect something unknown that's making outside connections, but a lot of the time it's difficult to determine whether there's anything out of the ordinary going on from all the data presented. It might be worth a look though.

Reply July 22, 2014 - edited
xipwnux99

[quote=BobR]How much RAM does your laptop have in it..?
And about how old is it..?

I couldn't see anything different about the videos on that site (other than not being able to understand the Albanian), so it's probably having the same kind of effect that YouTube seems to be having.

After the problems you had before, you might want to consider doing a factory restore to reinstall Windows and start over, just to be sure there's nothing lurking undetected on the hard drive (as unllikely as that is), but that's a radical step to take because it means you'd have to back up anything you want to save, and you'd have to reinstall all your programs, just like you were starting out with a new laptop.

If all your scans are coming up clean it's unlikely there's anything malware related going on, but sometimes it's beneficial to reinstall Windows and have a clean start.[/quote]

My laptop has 4GBs of RAM and I got it February 2013. I really don't want to factory restore my laptop, but I guess its my best option, although the scans I've done over the past 2-3 weeks have come up clean.

Windows Defender, AVG (Not installed anymore), Avast (Not installed anymore) and Bitdefender (Currently installed) seem to agree that there are no viruses, and Malwarebytes says there isn't any malware.

Reply July 22, 2014 - edited
BobR

How much RAM does your laptop have in it..?
And about how old is it..?

I couldn't see anything different about the videos on that site (other than not being able to understand the Albanian), so it's probably having the same kind of effect that YouTube seems to be having.

After the problems you had before, you might want to consider doing a factory restore to reinstall Windows and start over, just to be sure there's nothing lurking undetected on the hard drive (as unllikely as that is), but that's a radical step to take because it means you'd have to back up anything you want to save, and you'd have to reinstall all your programs, just like you were starting out with a new laptop.

If all your scans are coming up clean it's unlikely there's anything malware related going on, but sometimes it's beneficial to reinstall Windows and have a clean start.

Reply July 22, 2014 - edited
xipwnux99

@BobR: Well usually I press new tab, hit YouTube on my bookmarks, and then close the other tab which was on something else entirely, usually just Google.

[url=http://www.ejashiko.com/karadayi-rtv21-pj143.html]Everytime my parents go to this website (Shared laptop) I find that I need to reboot my PC.[/url]

I don't know why though. It just slows it down considerably.

Also, YouTube no matter what is slow loading thumbnails. Gmail takes a but to load but it did this for years for me at least. It takes a bit to load up applications and sometimes they're pretty slow.

Reply July 22, 2014 - edited
BobR

@xipwnux99 That's strange then... with download speed like that the thumbnails should pop up pretty quickly.
Does this happen even if there's nothing else but the browser running, and only one tab open to YouTube..?

Reply July 22, 2014 - edited
xipwnux99

[quote=BobR]Slow loading of thumbnails like that sounds like Internet connection slowness, not necessarily anything to do with the computer.
Have you done a http://www.speedtest.net/ lately..?[/quote]

Yes, I get about 1.9 megabytes/second for download, which is normal, about 2 when I switch to the desktop, which directly connected to my network through an ethernet cable, and about 2-300 kilobytes/second upload. Again, I've had these speeds for years. Nothing has really changed.

Reply July 21, 2014 - edited
BobR

Slow loading of thumbnails like that sounds like Internet connection slowness, not necessarily anything to do with the computer.
Have you done a http://www.speedtest.net/ lately..?

Reply July 21, 2014 - edited
xipwnux99

[quote=Ecyz]You have CCleaner downloaded, just use that and Defraggler.[/quote]

Well this thread is kind of irrelevant now since I don't need the PC tune up. The only thing thats slow is getting to the youtube homepage because all of the thumbnails it has to load. Everything else is perfectly fine.

Reply July 21, 2014 - edited
Ecyz

You have CCleaner downloaded, just use that and Defraggler.

Reply July 21, 2014 - edited