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Sony Vaio problem, C Drive 0 bytes after restored

So when the sony VAIO laptop had hard drive issues, I asked classmate to help fix issue. Restored and pressed the red-Assist button to restore the hard drive. It worked, erased all data and back to factory settings. But there were still issues, cannot download anything... anti-virus's, firefox browsers, etc.
I checked the computer>Crive and properties on the disk. It said 0 space available and 0 used with 0 bytes.
When I tried to double click the Crive Local disc, a window would pop up saying "Location not available- C: is not accessable access is denied"

Any help, thanks.

May 27, 2014

6 Comments • Newest first

BobR

@YouAzle: It's odd that anything works at all with the hard drive reporting bogus space statistics like that.
Hopefully reformatting it again may clear that up.

But the dropping incident sounds ominous as far as the health of the hard drive.
Good luck with it..!

Reply May 28, 2014
YouAzle

[quote=BobR]@YouAzle What was the original issue..?

It sounds like the hard drive may have problems, which might have caused whatever the original trouble was. Just reinstalling Windows on a dying hard drive won't fix it.

Or it's possible the reinstallation process didn't prepare the hard drive correctly. Try re-doing the reinstall and see if it works this time.
If not, you may need to have the computer serviced, probably to replace the hard drive.[/quote]

the original issue was when the laptop dropped, the harddrive made the the startup faulty, wouldn't start and freeze. Then when restored with the assist button, it would start up again but cannot download anything because of the C: harddrive being 0 bytes for some reason. All the background themes that are usually there are gone, resulting in the blank black background.
Thanks i'll try re-installing restore if not then replace hard drive, bummer.
IE works and can browse sites, but no anti virus its risky.

Reply May 28, 2014 - edited
BobR

@YouAzle What was the original issue..?

It sounds like the hard drive may have problems, which might have caused whatever the original trouble was. Just reinstalling Windows on a dying hard drive won't fix it.

Or it's possible the reinstallation process didn't prepare the hard drive correctly. Try re-doing the reinstall and see if it works this time.
If not, you may need to have the computer serviced, probably to replace the hard drive.

Reply May 28, 2014 - edited
YouAzle

[quote=Icephoenix21]Did you download all the necessary drivers and put them on a usb or something before you wiped it out?

That aside, I don't know much about computers but basil is probably not the best place to ask about this.[/quote]

just thought some mods who are tech savy would have helpful info, thanks for comment though.
@ilikefoodand , I'll try that ty

Reply May 27, 2014 - edited
ilikefoodand

Perhaps you can press the assist button again?
I don't know the outcome but it's worth a shot.

Reply May 27, 2014 - edited
Icephoenix21

Did you download all the necessary drivers and put them on a usb or something before you wiped it out?

That aside, I don't know much about computers but basil is probably not the best place to ask about this.

Reply May 27, 2014 - edited