The truth about nexons tickets
I am happy to inform you all that of the tickets sent to a Customer Support Representative at nexon, only 25% of them have to be "dealt with" and "understood"!
WAIT Blasphomey WHAT DOES THAT MEAN. It means if a "gm" or how ever they are labeled is assigned 100 tickets, only 25 have to be "approximately dealt with" so after completing the job required portion, 25%, they are free to do what ever they feel needed for your tickets, aka use the nexon prepared replies that are automatically sent to most of the community. A quote from the job description, "The Customer Support Representative uses ready made available tools" tldr gmskelorm in a nutshell.
JOB DESCRIPTION: JOB TITLE: Customer Support Representative
REPORTS TO (Title): Supervisor, Customer Relations
SUMMARY OF POSITION:
The Customer Support Representative uses ready made available tools to assist in the restoration of accounts, be it compensation or further. They are also responsible for answering of tickets and passing of judgment upon questioned accounts.
JOB RESPONSIBILITIES:
Review, organize and provide answers to all tickets based on Nexon America's company policy.
Report in-game, technical and investigation issues to Sr. Customer Support Representatives.
Maintain customer satisfaction.
Maintain competency and understanding of at least 25% of the assigned ticket queries.
Other duties as assigned.
JOB QUALIFICATION STANDARDS:
Work Experience
1+ year of work experience
Gaming experience preferred
Call center experience preferred
Knowledge/Skills
Good communication skills
Excellent writing skills
Good typing skills
6 Comments • Newest first
[quote=tifa]Okay, this post has shown you are incapable of logical flow of argument, so I'm gonna stop after this one. You do have every right to complain, but everything you are saying has absolutely no relevance to my previous post. You're heading into another issue entirely; this isn't even about their job listing anymore, which was your original topic.[/quote]
It is not argueing if i am correct.
[quote=tifa]Nexon updated their customer service strategies a long while ago, which involved closing those old tickets and restarting new. Tickets are dealt with much faster now and complaints about their past service is irrelevant to what they do now. If your old tickets have not been dealt with and are still relevant, resubmit.[/quote]
You are irrelevant, Just because they failed the jobs they werew assigned to do, i have every right to complain, when the remote hack happened back in 2010? many 200s of bera, and other worlds, had there characters stripped completely and this had gone on for an entire month. Were they compensated? no.
[b]Nexon should use the money we pay them for cubes or NX etc, to make customer support better, instead of wasting them.[/b]
[quote=tifa]Yes, because you on the other hand know everything about how it works after reading a mere job listing and misinterpreted it.[/quote]
Because clearely from 2007-late 2012 tickets had not gone over 5months unawnsered or received a automated reply. the maple community has already remarked on their reliability.
[quote=tifa]You guys are reading too much into it. The staff in these positions are required to understand at least 25% of the tickets, and if they have had experience with maple before (which you'd think Nexon would consider when assigning positions) then they would understand a good chunk more than that. It is only a requirement to deem them satisfactory for that position; tickets they do not know how to deal with are just sent to other staff who do know.[/quote]
you are either a disinfo agent or do not know the reality of how they deal with tickets.
[quote=BenChocolate]Are you kidding me? [/quote]
nope, source https://ch.tbe.taleo.net/CH09/ats/careers/requisition.jsp;jsessionid=2DBCAFD98E42E7A35CD70EA1466E965B.NA10_primary_jvm?org=NEXON&cws=1&rid=225