General

A thread about Banned for billing

Okay guys, hi

So a while back I noticed that my account had been banned for billing. Essentially, this meant that I was unable to buy NX online. Only game cards would be a viable choice to get NX. This is troublesome, especially since in my current situation, going out to a store is a major pain in the rear. The thing is, I am a very legit player. I have never once used a hack or even been a part of one. So even now, after things are "settled" I am still confused.

I submitted a ticket a long time ago, very long ago, it was never answered. The ticket was as follows:

icket#:
19000-1768313
Email Notification:
Always Email Notifications about this Ticket
Status:
Work in Progress
Date Created:
3/31/2013 9:24 AM PDT
Last Updated:
5/2/2013 6:34 AM PDT
Ticket Description
Game Selection:
MapleStory
Category:
Nexon Cash (MapleStory&iTCG&PopTag&Vindictus&DragonNest)
Sub-Category:
Banned for Billing
Summary:
I'm confused
Details:
Hello, thank you for taking time to read this. I have just came back into maplestory and I wanted to purchase NX via my credit card. I got an error saying I can not use this payment method because I did something untrustworthy or something I have no idea what this means, would I be able to get some help on this?

Thank you very much

This ticket was never answered. I admit, I took a break from maple during this time, so I really didn't notice how long it was since it was looked at.

Recently, I came back into maple -shoot me- and the error was still there. I submitted another ticket, this time it was answered right away. It went as follows:

icket Summary
Ticket#:
19000-1955961
Email Notification:
Do Not Email Notifications about this Ticket
Status:
Closed by GM
Date Created:
12/9/2013 4:38 PM PDT
Last Updated:
12/9/2013 5:49 PM PDT
Ticket Description
Game Selection:
MapleStory
Category:
Nexon Cash (MapleStory&iTCG&PopTag&Vindictus&DragonNest)
Sub-Category:
Banned for Billing
Summary:
My account is still banned for billing and I don't know why.
Details:
I submitted a ticket almost 8 months ago about this same thing, I still haven't received an answer.

I have never once bought NX through credit or paypal or anything, it has always been via game card. I remember coming on once I got my credit card hoping to buy NX but I get an error saying it's been banned for billing. I even created a new account and tried, I got the same error. I have no idea what the problem is or how to fix it but I would appreciate help on this.

If any information is needed please feel free to ask, thank you very much for your time.
Attachment:
Solution
Solved: 12/9/2013 5:49 PM PDT:

Greetings Kyle,

Thank you for contacting Nexon America Customer Support.

I understand you're having trouble while trying to use several of our payment features.

After carefully reviewing your account it was determined that this account is no longer able to use PayPal, the Credit Card feature or the (NX PUT ON YOUR ACCOUNT FOR FREE) offers due to one or more of the following reasons:

-The account has been involved in suspicious or fraudulent activities.
-The account has been suspected of being involved in suspicious or fraudulent activities.
-The account has been involved in activities that violate our Terms of Use.
-The account is tied to one or more separate accounts which have been involved in suspicious or fraudulent activities.
-The account is tied to one or more separate accounts which have been suspected of being involved in suspicious or fraudulent activities.
-The account is tied to one or more separate accounts which have been involved in activities that violate our Terms of Use.

For security reasons we are not able to give specific information surrounding the details of this account's restrictions. At this time this account will not be reinstated to purchase NX using our online options.

I appreciate your understanding and apologize for the inconvenience this may cause.

Sincerely,

GM Taina
Nexon America, Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

Ticket Summary
Ticket#:
19000-1963463
Email Notification:
Use Customer Email Notification Preferences
Status:
Closed by GM
Date Created:
12/17/2013 5:59 PM PDT
Last Updated:
12/17/2013 6:08 PM PDT
Ticket Description
Game Selection:
MapleStory
Category:
Nexon Cash (MapleStory&iTCG&PopTag&Vindictus&DragonNest)
Sub-Category:
Banned for Billing
Summary:
What can I do about my account being blocked from billing?
Details:
Hey Nexon, thank you for taking the time again to read my ticket. The last one I posted was answered so fast, I was surprised and happy to see it. I appreciate it a lot. However, the answer I received still left much explaining to be desired.

My account is banned from billing, but I still don't know why. I was given a list of possibilities, however none of them apply to me in any way at all. Whenever I had NX, it was from prepaid cards, nothing else. I have had this account for such a long time, I don't recall anything that would be a cause for this ban.

At this current moment, it is very difficult for me to get out to buy prepaid cards. Working on my license right now, and my mom is in no physical condition to drive me anywhere. Maplestory has been a part of my life for a long time, and this whole thing is so confusing to me.

I am willing to do anything to get the right to use my credit card for NX purchasing. I see no harm in letting a legit player generate more revenue for the company.

Again, I appreciate the time you took to read this. I just don't understand why my account is locked from using a billing service when I have never done anything to deserve it.

I hope you all have a Merry Christmas and/or happy holidays.

-Kyle
Attachment:
Solution
Solved: 12/17/2013 6:08 PM PDT:

Greetings Kyle,

Thank you for your patience in this matter. Please be advised I have reviewed your account again. Unfortunately, I will not be able to lift the restrictions on this account. As advised to you in your previous ticket, for security reasons I cannot give full details to the specific information surrounding the details of this accounts restrictions. At this time your account will not be reinstated to purchase NX using online options.

Again, I apologize for any inconvenience this may cause and appreciate your understanding.

Sincerely,

GM Taina
Nexon America, Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

Sigh....so they have top secret information against me...lovely. Nexon is going to take over the world, watch your step.

Seriously though guys, this is just wrong. I don't understand their logic....not one bit. They ban a legit player for no reason, for what? They are hurting their revenue flow, for nothing. What is this solving? How many innocent players got banned for this?

I understand Nexon has many players, but their game is dying...it is. RED was lovely, it brought people back, they will all leave again. Again, I will admit that getting answered fast was cool, but they did nothing to SUPPORT the CUSTOMER. What is the point of having customer service if they refuse to help us? Especially legit players...

It's like a police officer arresting someone for stealing. The guy shows a valid receipt showing that he purchased the item, but the cop throws him in jail anyway. It's so stupid...

Have you guys gone through this horse radish? It's such a pain.