Returning to maple
Anyone know how to get my your acc back if you don't know the email you used /password?
June 17, 2015
Returning to maple
Anyone know how to get my your acc back if you don't know the email you used /password?
3 Comments • Newest first
Go here: https://support-maplestory.nexon.net/hc/en-us/requests/new?flash_digest=6d06266e7bb3b96e435ab10335c3c1d778d89a07
Im assuming you cant access your account at all so make a new temporary one and click the link^^^^^^^^ and log in
there should be a window on the bottom right that says live chat, click on it and chat with a support person
Tell them that you cant access your account and either provide them with the email you used for the old account or the ID you used
if they decide to help you they'll ask you a bunch of things like
Name of the person who is registered to the account
Date of birth on the account
some other stuff and they will ask you for a photo ID (drivers license, passport, etc)
then if all is clear they'll ask you to pick a new email to assign the account to so make another email
I did this not a month ago to get a 2010 account back, took like 20 minutes talking to them
Contact them via support. It might take a while, but I got one of my original accounts (2006) back after about a week or two of back and forth tickets
if you don't know your email password, there's nothing they can do for you.