General

Can't Log into certain character

I can't seem to log into my Zero character. Is anyone else having this problem? I can log on to any other character on the same account except the zero. Thanks for your help!

January 14, 2016

14 Comments • Newest first

DaEvan

http://maplestory.nexon.net/news/6916/unscheduled-server-maintenance--january-15-2016

Reply January 16, 2016
MeiGuiHua

Yes I can't log on my NL but can on my other 4 characters

Reply January 15, 2016
Snowed

http://maplestory.nexon.net/community/#%2Fshowthread.php%3F1514303-KNOWN-Cannot-log-Into-certain-characters%26nxid%3D6

Reply January 15, 2016
Masinko

One of my characters also has a 'Having trouble logging in?" error before disconnecting.

Reply January 15, 2016
DaEvan

@cris1000: Yes, this is exactly what happens. I livechatted one of the GM's and he said they are currently investigating the problem since a lot of people are having the same issue.

Reply January 15, 2016
cris1000

My brothers aran gets the 'Having trouble logging in?" message after the pic is entered, then maplestory dc's soon after. Other characters seem fine, but not sure why this is happening.

Reply January 15, 2016
LoneSwordsman

Looks like I'm not the only one with this problem. Haven't checked all my characters but so far I can't log into my DB or Kinesis.

Reply January 15, 2016
SadVirgin

@zroh Nothing yet. I was in livechat for quite a while and they went on my account etc. Still can't log onto some characters but I am at least not tradeblocked for now. GM said that a lot of other people were having the same issues, and that they're investigating it and there should be some official statement soonTM.

Reply January 15, 2016
Zroh

Any update on this issue? I can't log in on my Kanna.

Reply January 15, 2016
DaEvan

Oh alright! Thanks for the help guys

Reply January 14, 2016
SadVirgin

@daevan https://support-maplestory.nexon.net/hc/en-us log in and there is a chat option in the bottom corner. But it's really backed up, guessing a lot of people are having issues.

Reply January 14, 2016
DarkOdor

Yeah, i'm blocked on my phantom. I can log onto my other characters just fine, however. Came to basil to write this thread but I see it's been made

Reply January 14, 2016
DaEvan

@sadvirgin: Dam, that sucks! Hope they fix this soon cuhz I needa get some items from the guy in FM before they start charging me to get my items back lol And also how do you live chat them? Thanks for your help!

Reply January 14, 2016
SadVirgin

Same. I've also been tradeblocked twice. Got released by GM in livechat first time, he said it was a system error. But then I got kicked after trying to log onto other characters, and now I am tradeblocked again. :<

Reply January 14, 2016