General

[quote=lindemann]Magical person, thank you. *_* I emailed them and my problem has now been solved, took two days![/quote]

Great! Glad to be of some help.

[quote=CrazyHolz]I waited over 2 years for them to answer my ticket with a crap response. I then went to live chat and they gave me an e-mail address to e-mail a different team. They responded in ONE DAY and fixed my problem. I couldn't believe it.

This was the error message I had:
'ERROR
Due to suspicious activity, you have been restricted from charging NX via this payment method. You can still use alternate payment methods such as PayByCash or prepaid cards. Please contact Customer Support if you need more information.(Code:51)'

I had never been involved in suspicious or fraudulent activity. (And I'm European too.)
I'll try and find the e-mail address for you.

Edit: billingpp@ nexon.net[/quote]

Magical person, thank you. *_* I emailed them and my problem has now been solved, took two days!

[quote=lindemann]'As part of our initiative to provide you with better customer support, we will be closing this ticket.' What?[/quote]

As part of their effort to clear up the huge backlog of tickets that have clogged the ticketing system, Nexon Customer Support has been just closing very old tickets without trying to solve whatever the issues are that left them open for so long.

You could try sending another ticket about the issue, just don't reference the fact that you had a similar ticket earlier.

As far as your original problem it may be related to your European IP address, as you referenced being European.
You may find you have to use a different payment processor because Paypal has been a source of tremendous fraud for Nexon and they're restrictive about accepting it now.
Try "Pay by Cash" for your country.

That's a slap?

My old account was hijacked and was used as a hacking mule while I was gone on a Maplestory break.

Nexon did zip to help me recover or even get my account unbanned. Nexon is terrible when it comes to support.

@CrazyHolz: oh wow, i'll try contacting them again then, I still have one ticket in progress since 2009 or so about this -_-

Use IE for the purchases, its stupid but for some reason there are errors with firefox and chrome.

[quote=Simcaz]@CrazyHolz
I have this exact same problem, I've had to use paybycash for like 5 years now
Did they really fix it for you?[/quote]

Yes. They literally e-mailed me back 1 day later saying:

'Greetings,

Please try to charge again. Let us know if you have any issues.

--Nexon America Billing Department'

And it's been fine ever since.

@CrazyHolz
I have this exact same problem, I've had to use paybycash for like 5 years now
Did they really fix it for you?

[quote=CrazyHolz]I waited over 2 years for them to answer my ticket with a crap response. I then went to live chat and they gave me an e-mail address to e-mail a different team. They responded in a couple of days and fixed my problem. I couldn't believe it.

I'll try and find the e-mail address for you.[/quote]

That would be wonderful *_* Every time i file a ticket it takes on avarage six months to recieve a reply.

they don't want your money.. so go give it to a company that will openly take it

I waited over 2 years for them to answer my ticket with a crap response. I then went to live chat and they gave me an e-mail address to e-mail a different team. They responded in ONE DAY and fixed my problem. I couldn't believe it.

This was the error message I had:
'ERROR
Due to suspicious activity, you have been restricted from charging NX via this payment method. You can still use alternate payment methods such as PayByCash or prepaid cards. Please contact Customer Support if you need more information.(Code:51)'

I had never been involved in suspicious or fraudulent activity. (And I'm European too.)
I'll try and find the e-mail address for you.

Edit: billingpp@ nexon.net

So initiative!
Much support!
Wow!