Nexon Customer Service
this is urgent...
I made 30k nx transaction with my visa card.
but yesterday i check my banking on my website, the transaction went in 5 times.
I went to the bank just now, they said that i'd have to directly contact the business company that I made the transaction with.
So I need nexon's customer service phone number.
[b]okay thats not the truth.[/b]
my father actually let my young sister use his credit card for 30k nx.
for some reason he was upset yesterday morning it just happen so to be that my sister made more than 30k transaction, 150k...
she claims to have only used 60k, where did that 120k go? we don't know maybe shes hiding something and not telling the truth.
there is literally no more nx on her account.
my father is angry.
so I really need you guys help because personally I'd would have just went and buy a nx card.
[b]I've check nexon's consumer service, there are no phone numbers to be found.[/b]
[b] i've confirm $150 have been transacted on her account[/b]
[b]my father has already tried disputing the transaction claims with the bank.[/b]
31 Comments • Newest first
maybe your sister an addict and is stealing a lot of money from your dad, no shxt comment plz?
"she claims to have only used 60k, where did that 120k go?"
60+120=/= 150
wut! o.o
[quote=DVecc1217]"about 17 royal face coupons"
LMFAO what a waste.[/quote]
I know...
and she says she'll raise some money to pay back my father.
shes only 14
[quote=MoonYeti]I've concluded...
she spent 149180 / 150,000 k nx
she used that all in one day.
[/quote]
She used it all in a day? wow, that's ridiculous if i had 150k nx it would last me at least a year... and she used it on royal hair too, there is alot of stuff that's so much better...
http://www.nexon.net/nx/review-purchases/ <--- Use that when your logged into your sister's account, see what she bought, and add it up if its 150k. BUSTED! GROUND HER NAO. >.< >.<
@Shakar9696 OMG ITS YOU!
[quote=shakar9696]I already ninja'ed you to it.[/quote]
aww dang, thought i super special for knowing it it's weird that they don't tell anyone what it is...
A simple google search will give you Nexon's number. Its posted on the BBB and on PC. Its very easy to find. However, they have ZERO customer support on their hotline. The machine will hang up on you. Trust me, I've tried.
Anyway, give the game about 2 days and the next 60k should appear. There's a charge cap, but it doesn't prevent you from spending. It just doesn't credit you everything until the purchase can be confirmed. Since he disputed with the bank and such, the process will be very choppy now and you'll probably ultimately get screwed out of your money.
I've concluded...
she spent 149180 / 150,000 k nx
she used that all in one day.
about 17 royal face coupons and things she used..
she said she donated some of the face coupons to two of her so called " [b]FRIENDS[/b]"
so i'm trying to reason with her, that she'll have to talk to her friends to help her return the money that did not belong to her and give it back to my father. They are real life friends.
some cash return is better than notthing
[quote=shakar9696]No. She claims to have only used 30k but she really used 150k. So he's asking where the rest of the NX is.[/quote]
Okay its either im really stupid or just confused.
Check her TRANSACTION HISTORY, and see if she GOT the NX and if she SPENT the nx. If she got it and spent it, you're screwed. Otherwise, you have a shot at submitting a ticket/ calling them saying there was a mistake of some sort.
also i think the number is 1-213-858-5930, though i'm not 100% sure
[quote=MoonYeti]what i ment is that she was intended to make a 30k transaction, but she did 150k, where would the 120k go?.[/quote]
Still not getting what your saying....is it like she tried to buy 30k NX but bought 150k instead and lost 120k?
I think you mean 90k since 150k-60k = 90k
[quote=FatJason]@MoonYeti "for some reason he was upset yesterday morning it just happen so to be that my sister made more than 30k transaction, [b]150k[/b]...
she claims to have only used [b]60k[/b], where did that [b]120k[/b] go?"
She made a 150k transaction. She claimes she used 60k but then you say 120k? That means she withdrew 180k not 150k right? Or is it just previous NX that was already there...[/quote]
what i ment is that she was intended to make a 30k transaction, but she did 150k, where would the 120k go?.
@MoonYeti "for some reason he was upset yesterday morning it just happen so to be that my sister made more than 30k transaction, [b]150k[/b]...
she claims to have only used [b]60k[/b], where did that [b]120k[/b] go?"
She made a 150k transaction. She claimes she used 60k but then you say 120k? That means she withdrew 180k not 150k right? Or is it just previous NX that was already there...
Interesting. You got your NX already though so its a confirmed payment. Is your sister a Golden Snail member, I think that gives you a higher cash limit. Not sure since I haven't been active.
On the main page go under "My Maple" and click "my purchases", that will not only show you the nx that was put in to the account but will also show you every single thing she bought in the cash shop and how much nx it costed. That should be an easy way to tell if she's lying.
It's not nexon's number your looking for but for the other company they hired to deal with credit card transaction's. Forgot the name sorry.
well, how Can I deal with my father & sister with this situation now
When you get the number, PM me. Prank calls erryday.
check if 150$ was SPENT in NX recently. if it was chances are she did spend the NX. otherwise try to look for nexon's customer service's phone #
Nothing, the transaction already went through so its a done deal.
[quote=MoonYeti]I did that this morning When i made her log into the website with her account, we found that the transaction was $150 in value since the day before.[/quote]
that means she did...
[quote=CursiveDEME]ok ferst u gots to dance arund ur room but ur problem isnt relvnt cuz i have 5000% str nib[/quote]
Go read a dictionary.
And don't call people "nib" while boasting about your insane funding.
[quote=MoonYeti]not sure, I don't take out a plastic card to buy nx...
if so, then I don't even know where that $120 went missing[/quote]
There IS a nx cap at 60k for charges. 120k could have been overcharge that the system didn't catch?
[quote=ArcZombie]Go to the website, and check transaction history, you can check if she spent more than 60k nx in the cashshop.[/quote]
I did that this morning When i made her log into the website with her account, we found that the transaction was $150 in value since the day before.
check her transaction history via the website. She probably did load more than 60$. There is most likely no way to get the money back if the transaction is already made.
[quote=MoonYeti]this is urgent...
I made 30k nx transaction with my visa card.
but yesterday i check my banking on my website, the transaction went in 5 times.
I went to the bank just now, they said that i'd have to directly contact the business company that I made the transaction with.
So I need nexon's customer service phone number.
[b]okay thats not the truth.[/b]
my father actually let my young sister use his credit card for 30k nx.
for some reason he was upset yesterday morning it just happen so to be that my sister made more than 30k transaction, 150k...
she claims to have only used 60k, where did that 120k go? we don't know maybe shes hiding something and not telling the truth.
there is literally no more nx on her account.
my father is angry.
so I really need you guys help because personally I'd would have just went and buy a nx card.
[b]I've check nexon's consumer service, there are no phone numbers to be found.[/b][/quote]
You can check if she is lying, have her log into her account on the website. Go to the Cash Shop tab, and there should be something that says transactions or purchases.
it will show everything she has bought
[quote=georgehe4]... isn't there a NX charge cap of 60k?[/quote]
not sure, I don't take out a plastic card to buy nx...
if so, then I don't even know where that $120 went missing
... isn't there a NX charge cap of 60k?