In need of Urgent computer help
Hey guys. I need someone who's REALLY good with computers to help me out with this issue. So for the past 2-3 days, my antivirus, Avast, has randomly been popping up in the evenings saying ''threat has been detected'', and each time the supposed threat is the same, and it's called Win32ropper-Gen [Drp] or something similar to that. On the first day it popped up, I did run a full scan, and there wasn't really anything infected. However, it just happened again about 20 minutes ago, so I decided to do some research on it, and how to remove it. I tried installing Malwarebytes, and I ran it as soon as it opened. However, as I was running a quick scan, it said 2 things were detected, but the it started not responding, and I ended up having to close it. Now, whenever I try to run Malwarebytes, even if I run it as administrator, it won't open, as it says I don't have permission to access this program, or something along the lines of that. I have no idea as to what I should do, and I don't even know if this is a threat, or if my antivirus is just being a nuisance. What the hell do I do, Basil?
EDIT: I just shut down my PC to try doing this http://fixvirusfast.blogspot.com/2013/11/how-to-remove-win32-dropper-gen-drp-how.html. As I shut down, my PC started updating. Right now, it says ''Please do not power off or unplug your machine. Installing update 5 of 12.'' I'm on Basilmarket on my laptop, by the way. Is this a good thing or a bad thing?
7 Comments • Newest first
@bleachedguy
@maxis00100
System Restore should NEVER be used when a virus is involved.
All it does is "rollback" the computer to the date of the restore point, it doesn't remove anything from the file system.
Even if the virus is deactivated because of the Restore, it leaves the virus on the hard drive where it's likely it'll just end up infecting the system again.
The only effective way of dealing with a virus infection is to remove the virus, or end up formatting the entire thing.
@yoloswag6942042 Let the Windows Update complete (it's important to have fully updated Windows on your system to help prevent things like virus infections in the future), then try booting into Safe Mode and run Malwarebytes again.
You should also be using a normal anti-virus scanner regularly, since Malwarebytes is not optimized to find the same things as an anti-virus.
(Malwarebytes is an anti-spyware scanner.)
^
Basically what he said.
@yoloswag6942042 Might as well try booting in safe mode and running a full malware scan. If that doesnt work, try a tech forum, and if that doesn't work system restore to the newest restore point.
Alright, well, what would you recommend I do? I'm booting my computer up at the moment.
It sounds like the virus is interfering with the malwarebytes process.
The avast forums would probably be a much better site for this than here.
I'd recommend to restore if you're lazy. The updating should be fine though, its better to update than not.(Usually.)
You could always boot in safe mode, then try to run malwarebytes with a full scan and see if that fixes it. If not there's OTL(OldTimer ListIt) which can help find the virus it makes a list of running drivers/services/files.
Well, do you think I should do that? And if so, how would I do it, and what would be the negative effects of doing so, if any?
Can go either way. Best bet is to restore your windows to the last point which is maybe a week before today and at a time where you had not gotten the infection yet. I believe the "virus" is not letting you open up any programs that can remove it.