Nexon Customer Service
I open my e-mail up today to find this..Oh the enjoy -.-"
"This ticket has been closed by a GM. Please see below for more details.
Dear Mapler,
In an effort to provide the best customer service possible, we are closing a tremendous backlog of tickets. We are truly sorry that we must resort to closing your ticket. As an apology, we are gifting you a Hairstyle Coupon and a Hair Color Coupon. We know that coupons do not make up for the frustrations you have had to endure, but we hope that we can wipe the slate clean and start over.
Please be patient while we send you the gifts as this process can take up to 10 business days. Also, please understand that this is a one-time package for one character on your account, and that no further compensation can be given. In addition, you will have until October 10th to pick up the Cash Shop gift from the rewards menu. Once it expires, we will not be able to send you another. The Maple Points will be added directly to your account and do not require you to accept anything.
We would also like to take the time to remind you that, while we do our best to make MapleStory a safe and secure place for our gamers, the security of your account is ultimately your responsibility. Never share your information with anyone, do not interact with suspicious characters, and do not visit untrusted web sites. We make every effort to keep MapleStory safe, but we entrust you with the responsibility to keep your account secure.
Please note that your account may have been compromised by a malicious web site designed to steal account information. A keylogger may also have been installed on your computer. We highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed.
And finally, once you've scanned your computer, it is also recommended that you change the password, PIC, and PIN on your account for added security. Please refer to our Security FAQ for further details on how to avoid getting hacked or scammed. You can find the Security FAQ here: http://maplestory.nexon.net/Support/Security.aspx
Thank you for your understanding and patience. We look forward to seeing you in-game soon!
Sincerely,
GM Panthiro
Nexon America Inc.
Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.
Ticket Information:
Ticket #: 19000-970564
Date Created: 11/27/2011 07:32 PM PDT"
10 Comments • Newest first
[quote=xYiLanx]i indeed got hacked and waited for 9 months and this is what i got at the end? nexon is so irresponsible.[/quote]
I know that feeling all too well. -.- People send tons of fake tickets and get 25k-250k NX for lying to Nexon's face. As for when I got hacked I was on my mule account, which was in the same guild as my main, and I saw myself get hacked by my own two eyes
[quote=xYiLanx]i indeed got hacked and waited for 9 months and this is what i got at the end? nexon is so irresponsible.[/quote]
I got hacked in december and ,this is a joke
I got one too I was so happy . . . until i found out that everyone has the same message - - I sent it in 2010 . . . 2010! D< DAFAQ? -__________-
[quote=brandiano]Wait, how many maple points did you/are you going to receive?[/quote]
I got the standard 5k when you log a ticket that you got hacked. I was issued the 5k about a month after I submitted my ticket. As for my actual compensation the 2 hair coupons are it.
This is the 5k NX notice:
12/22/2011 5:39 PM PDT Comment Posted By GM GM Talia
"We are very sorry to hear that your account has been compromised. Let me first apologize for the delay in response, but we are still in the process of investigating your issue. I understand that this must be frustrating for you, but rest assured that we are doing everything we can to resolve your issue as quickly as possible. We hope to have a resolution for you early in 2012.
This ticket will be left open throughout this process. If you have any additional questions or concerns you may add comments to this ticket, and we will provide updates as they become available.
In the meantime, we would like to show our appreciation for your patience with a gift of 5,000 NX credited to your account. This NX can be used in any of our games and will be available in your account in the next seven to 10 business days.
Sincerely,
Lead GM Talia
Nexon America, Inc.
Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password."
Yeah, they closed my ticket and sent me a hair coupon when Evans were glitched after Chaos. But after about a month they got fixed, so just sit on it and wait man. Hopefully they get it done.
Wait, how many maple points did you/are you going to receive?
@Yoshi7o7:
It's so sad that the community abuses everything given to them.
Yep got that e-mail today too
[quote=mikesyun123]Lol at least they responded.[/quote]
That's very true, but seeing the title got me a tad bit over happy.
[quote=Nhil]Nexon got tired of receiving fake tickets about being hacked and people abusing their compensation system.
The good times of compensation have come to an end already.[/quote]
Yeah I figured that would happen sooner or later.
Nexon got tired of receiving fake tickets about being hacked and people abusing their compensation system.
The good times of compensation have come to an end already.