Gm replied to my ticket about being hacked
Greetings,
A GM has added a comment to this ticket. Please see below for more details.
We are very sorry to hear that your account has been compromised. Let me first apologize for the delay in response, but we are still in the process of investigating your issue. I understand that this must be frustrating for you, but rest assured that we are doing everything we can to resolve your issue as quickly as possible. We hope to have a resolution for you early in 2012.
This ticket will be left open throughout this process. If you have any additional questions or concerns you may add comments to this ticket, and we will provide updates as they become available.
In the meantime, we would like to show our appreciation for your patience with a gift of 5,000 NX credited to your account. This NX can be used in any of our games and will be available in your account in the next seven to 10 business days.
Sincerely,
Lead GM Talia
Nexon America, Inc.
Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.
I submitted the ticket in October. So its been about 2 months.
16 Comments • Newest first
I got the exact same response on one of my mule accounts not too long ago
Same response.
I got the same exact response today
[quote=potspans123]i submitted a ticket about not getting my nx and they replied like the next day... anything about nx they will care the most about.[/quote]
Thats bull. I sent a ticket about not getting nx and its been 5 months and they haven't replied yet.
i submitted a ticket about not getting my nx and they replied like the next day... anything about nx they will care the most about.
same i got it too
[quote=JustARandom]lol i make an email every couple of weeks about getting hacked even though I didn't get hacked, and nexon gives me the compensation everytime. dumb fools...[/quote]
would be funny if that actually worked.
i got the same response too
hahaha 2012?
I got the same response. Hopefully they actually do something.
Well its nice to see they are starting to respond to these things.
[quote=MaplestoryNutsO]Wow,nice.
When I submitted a ticket about being hacked and about possibly changing my email cause mines deactivated and i cant change my PW or PIC without my email,they auto closed it [/quote]
If you're email's been deactivated, just remake it with the exact same name.
It worked for an old account of mine the other day
I got an identical response o.o
The response is overdue, but I suppose it isn't too bad. I hope you manage to get a good outcome from it all.
I submitted a ticket about billing and its been like 5 months so far, no reply yet.
Wow,nice.
When I submitted a ticket about being hacked and about possibly changing my email cause mines deactivated and i cant change my PW or PIC without my email,they auto closed it