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what the hoopla nexon

[header=help]help me basilmarket please[/header]

i sent a ticket about my permanent ban and they say

"Solved: 3/17/2014 9:48 PM PDT:
Hello,
Thank you for your recent submission to Nexon Support to appeal your ban. I would like to inform you that your account has been found to be participating in malicious activities in-game. As a one-time courtesy, I have decided to release your account as part of the ongoing Second Chance Initiative. Please bear in mind that This will serve as a last chance, and would advise you to use this chance wisely, as your account will be monitored closely during this period. Furthermore, please be aware that all players are required to play by the rules. For review of these rules, please see the Terms of Use at: http://www.nexon.net/legal/terms-of-use/. [b]Please give at least 24-48 hours for the completion of the unbanning process. After which, you may go ahead and log in your account.[/b]
Welcome back to the Maple World. Happy Mapling!
Sincerely,

GM Nutans
Nexon America, Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password."

i wait 9 days and i say this is ridiculous
so i send a ticket about it and they say

"Hello fellow Gamer,
We appreciate you contacting Customer Support. We understand that you would like to have your account unbanned. However, after reviewing your accounts records we will be unable to fulfill your request. Our recods indicate this account was ivolved in a serious violation of our terms of use including but not restricted to: Item Duping/Item generation hacks, Meso/Leveling exploits, Fraud/Chargeback, etc... and there fore was banned. As suchwe will be unable to release your account. Please understand that all players are required to play by the rules. For Futher review of the rules, Please read through our Terms of Use and Banning Guidelines at the following links:

http://www.nexon.net/legal/terms-of-use/

We apologize for any inconvenience this may cause. Thank you for your understaning in this matter

GM Meesoa
Nexon America Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password."

what the hoopla
what should i do basilmarket i miss my account