Why Am I Still Ban?
Solved: 3/6/2014 8:01 AM PDT:
Hello Player,
I understand that your account has been blocked from MapleStory and you are writing to appeal your block. Thank you for bringing this issue to our attention.
After reviewing your case, I have come to the decision to release your account from its block. This is a one time second chance unbanning, I strongly suggest that you review the Terms of Use at http://www.nexon.net/legal/terms-of-use/ for any concerns you may have. Your account should be available within the next 7 business days.
Thank you for your cooperation and understanding, and I apologize for any inconvenience this may have caused.
Sincerely,
GM Stronvor
Nexon America, Inc.
Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.
It's been over 7 business days and I'm still ban. What should I do?
11 Comments • Newest first
Well, if it wasn't from GM Skelorm, than it wasn't legit.
Nexon'd
Post2Short
[quote=gotarmaru]I got hacked.
Details:
A while back in December, my account was not accessible however I believed it to be a mere error, I intended to check my email however that to was lost. Just recently, I found my old laptop in my attic and I was fortunate that my email account password was saved on my Firefox Browser. So today I logged in my email just found out that my password was changed and my Email Address was Changed to another account ( being the reason I could not log in ). After Recovering my account Via Email today, I find that I've been ban for advertisement however it was not Me who had done so. Today checking my email, I found an automated letter from Nexon telling me that my account password was changed on 12/19/13 and another email With the Subject line: Nexon account alert: Email address change request. Within the message it said, "You have requested that the email address registered to your Nexon account be changed from *******@gmail.com to pf6848 at uyhip.com.
If you wish to cancel this change, please click the link below to retain or revert back to ********@gmail.com:
http://www.nexon.net/account/revoke-email-change/?verificationCode=oUMkNbHKp8Kar%2FpfS%2B8dyOHMhUKyMFt6Fc3TAGAiyM1Z41QAchUmNYmUcf9bG%2F2DZts4FCT3LoJBLfX0s%2FeTA7%2FvQpQIJYLU
You will be prompted to provide a new password and security questions for your account."
- The Nexon Team
It seems that I may have been Hacked or perhaps been a victim of website phishing as the Domain of the email of which it was sent from seems to be a scam. Knowing this, I've updated my Account information and Read the Gamer Safety Week notes. I don't ask for compensation the ability to once again access my account and perhaps revert any damage done to my account and it's progress and possibility items to help me regain progress over the time I had lost. I wish that my account will once again be accessible so please heed my plea.[/quote]
You could try sending another ticket. However, if the ban was permanent, if may not be lifted. I remember a while back someone's brother's account got hacked and was used for botting, and it got banned. I don't think they lifted it, but seeing how the GM said that the ban would be lifted on your account, I believe sending a ticket will be the best solution. Good luck on recovering your account!
[quote=iiCorsair]Not sure actually. What did you get banned for?[/quote]
I got hacked.
Details:
A while back in December, my account was not accessible however I believed it to be a mere error, I intended to check my email however that to was lost. Just recently, I found my old laptop in my attic and I was fortunate that my email account password was saved on my Firefox Browser. So today I logged in my email just found out that my password was changed and my Email Address was Changed to another account ( being the reason I could not log in ). After Recovering my account Via Email today, I find that I've been ban for advertisement however it was not Me who had done so. Today checking my email, I found an automated letter from Nexon telling me that my account password was changed on 12/19/13 and another email With the Subject line: Nexon account alert: Email address change request. Within the message it said, "You have requested that the email address registered to your Nexon account be changed from *******@gmail.com to pf6848 at uyhip.com.
If you wish to cancel this change, please click the link below to retain or revert back to ********@gmail.com:
http://www.nexon.net/account/revoke-email-change/?verificationCode=oUMkNbHKp8Kar%2FpfS%2B8dyOHMhUKyMFt6Fc3TAGAiyM1Z41QAchUmNYmUcf9bG%2F2DZts4FCT3LoJBLfX0s%2FeTA7%2FvQpQIJYLU
You will be prompted to provide a new password and security questions for your account."
- The Nexon Team
It seems that I may have been Hacked or perhaps been a victim of website phishing as the Domain of the email of which it was sent from seems to be a scam. Knowing this, I've updated my Account information and Read the Gamer Safety Week notes. I don't ask for compensation the ability to once again access my account and perhaps revert any damage done to my account and it's progress and possibility items to help me regain progress over the time I had lost. I wish that my account will once again be accessible so please heed my plea.
[quote=gotarmaru]They can do that?[/quote]
They did it for one of my accounts. First ticket said I was gonna get the account within 24 hours, 5 days passed and I sent another ticket. They then said they can't unban.
[quote=zavonz2]absolutely incredible grammar in the title[/quote]
Not everyone speaks english as their first language.
[quote=gotarmaru]They can do that?[/quote]
They can do whatever they want
[quote=gotarmaru]They can do that?[/quote]
Not sure actually. What did you get banned for?
[quote=zavonz2]absolutely incredible grammar in the title[/quote]
Relax guy....
To answer the question, i would submit another ticket with a screen shot of the previous ticket that proves you've been unbanned.
[quote=iiCorsair]Looks like they decided to change their mind.[/quote]
They can do that?
Looks like they decided to change their mind.